Helen Yu Email and Phone Number

• Facilitate the resolution of environment issues to minimize down time, while coordinating with various resources across numerous technical teams (Vendors, PMs, Architects, QA, Developers, Network, Server, Security, etc.) and escalating issues when appropriate.• Create detailed schedules and track tasks to facilitate the setup of test environments in order to meet the project’s test environment requirements. • Manage and control test environment intake request; identify, negotiate and resolve environment schedule conflicts among the projects, initiatives.• Liaise and coordinate environment resources with various departments from senior business to technical level.• Preparation and masking of large amounts of data for testing using SQL and automated processes.• Assist in the strategy and technical design of test and staging environment.• Review project documentation and attend project meetings to obtain a high level understanding of the system interaction and overall environment setup requirements. • Provide technical expertise and recommend innovative and best practice solutions for the test environment and design • Identify the continuous improvement areas; plan and manage the proper action plans to address these areas.• Monitor, test and analyze trends in application and database performance with respect to availability and capacity. • Provide input and support to vendors to ensure all inputs to OLG test systems meet OLG specifications.• Administer appropriate end user active directory/database access control solution and procedures.• Forecast, plan, manage and balance workload among team members.• Responsible for interviewing and training new recruits.Key project- GMS Bally v13 set up multiple test labs end-to-end and support testing- GMS Bally v15 install/configure site and central Bally v15 modules in test labs (asset matrix, SDS, CMP, CentCom, BI, User Matrix etc.)support SIT UAT and NF testing- Test Data Masking

• Work closely with project teams to ensure the correct version of the various software components are installed in each environment instance and tracked accordingly.• Schedule, execute, and maintain change in test environments via release management process.• Participate in the development of technical project plans; execute plans and assignments according to the specifications while ensuring quality and meeting project timeline.• Review project documentation and attend project meetings to obtain a high level understanding of the system interaction and overall environment setup requirements. • Create detailed schedules and track tasks to facilitate the setup of test environments in order to meet the project’s test environment requirements. • Monitor, test and analyze trends in application and database performance in test environments with respect to availability and capacity.• Ensure creation and updating of documentation for technical procedures, policies, processes; tracking problems/issues and their associated resolutions.• Ensuring data synchronization between several interfacing systems using various processes such as MQ, ETL and Transactional Replication.• Identify and troubleshoot systems infrastructure problems using a variety of techniques.• Provide input and support to vendors to ensure all inputs to OLG test systems meet OLG specifications.Key projects- GMS Bally v12 proof concept testing environment build/configuration- CRM project- Self Exclusive Project- Casinolink 2.8.3 upgrade project

• Provided level 2 (and above) system application support (in person, by telephone or via e-mail) in a timely and accurate fashion.• Responded to out of hours emergency application and system issues.• Created, planned, implemented and monitored Production Change Requests.• Provided Investigation updates for Production Incident / Problem Investigation.• Worked on highly-available, multi-site enterprise cluster windows based systems.• Supported and troubleshoot multiple cross server window applications.• Ensured creation and tracking of documentation for technical procedures, policies, and standard processes.