Helen Zhang Email and Phone Number

Responsible for driving the digital transformation of Oncology global brands to achieve better customer engagement• Partnered with the Oncology BU Digital head, Global Brand leads, Medical Affairs, Market Access, and Cross-Function stakeholders to drive digital model innovation and strategic IT needs • Co-developed the functional strategies and end-to-end digital roadmap• Drove aligned digital use cases to enable digital capabilities that fit business needs, including cases in Marketing Launch Readiness, Medical Affairs Publication and Communications, Market Access Pricing areas• Drove and collaborated with cross-functional teams to integrate AI-drive solutions, improving customer engagement and satisfaction, such as using Generative AI, AI Avatar, Augmented Reality technologies• Ensured alignment of IT strategy with the business strategy for Oncology, overseeing necessary investments and managing the IT portfolio and budget• Served as the point of escalation for relevant technical tactics and challenges Short Term Assignment: Program Manager, Bayer Pharma Product Supply External Manufacturing Project & Digitalization, Jan – Nov 2021Collaborated with the External Manufacturing Digital Lead and cross-function teams to support the execution of the EM Digital Roadmap and drive Product Supply External Manufacturing core digital use cases• Served as Program Manager to drive CoolApps CMO Collaboration Platform pilot project and delivered results on time and budget • Collaborated with project managers to deliver an External Manufacturing playbook on how best to use new technology as a standard for virtual transfer• Assisted EM Digital Lead on EM Digital Change Management including stakeholder communication, workshops, user surveys, and monthly eNewsletters

Acted as the primary contact, trusted advisor, and IT liaison for the IT function supporting Pharma Global Strategic Marketing (Oncology including Early Pipeline and Commercialization) and US Hematology, Ophthalmology, Neurology Marketing• Provided strategic and tactical advice on the internal IT landscape, IT best practices, and digital trends• Ensured alignment of IT strategy with the business strategy for Oncology, overseeing necessary investments and managing the IT portfolio and budget• Drove IT innovation and addressed company-wide initiatives on behalf of the function, such as Grants4Apps program• Established strategic programs, framed major projects, and managed the full scope of IT projects in collaboration with functional partners• Built and managed trust-based relationships with key stakeholders to effectively translate business strategy into IT programs and roadmaps, and maximize IT value

Developed comprehensive business cases and identified critical resource requirements for successful project execution and managed multiple large-scale IT projects, overseeing project teams and defining project scopeKey deliverables with Bayer Company Internal platinum recognitions:• Project Delphi – Consumer Health Diabetes Care Divestiture (Marketing and Sales stream)• Consumer Health Call Center project (CARE to WILKE system implementation and data migration)• Consumer Health Product Supply Packaging Project (GEAR to Blue system and data migration)

Responsible for all local demands of the Bayer Pharma China division• Identified performance improvement opportunities through structured discussions with business stakeholders• Proposed IT initiatives to the Pharma BU head, brands leads and management team for approval and prioritizations • Managed the IT portfolio, ensuring governance of spend, strategy, and standards, along with budgeting and reporting process• Led key projects and change management activities, collaborating closely with the global O&I to ensure alignment with the global IT strategy.

Served as APAC IT regional lead, driving digital innovation in alignment with global brand and digital strategies for Merck Consumer Care BU in China, Hong Kong, Vietnam, Korea, Philippines, Singapore, Indonesia, and Australia, acted as the key point of contact in IT to help enable Consumer Health business strategies, and the primary point of accountability for delivering technology solutions and services that align with strategic and operational goals• Worked closely with business stakeholders to understand business acumen and insight• Defined and prioritized strategic initiatives and projects; formed and managed interdisciplinary problem-solving teams (across groups, organizations, including external partners); managed resources and measured outcomes on SFE programs, and sales force productivity. • Collected business requirements and managed client’s expectations/demands by understanding the business outcome and its value, prioritizing resources and innovation• Developed business cases to help the client initiate new capabilities• Provided technical expertise and consulting as to the business value of alternate technological approaches to enabling to information discoverability, access, context, and interoperability

Responsible for MSD China Multi-Channel Marketing/Digital Marketing and Communication from a technical perspective• Served as a point of accountability to deliver technology solutions and services to meet MSD Multi-Channel Marketing strategic and operational goals of the business• Led and managed MCM (Multi-Channel Marketing)/Digital Marketing and communicated projects to deliver the technical capabilities in a cost-effective, agility and efficient way to advance the business’ performance goals across regions, multiple divisions and functional groups• Engaged, influenced, and partnered with business stakeholders closely to understand and define the business priorities, requirements, and resources• Managed clients’ expectations and demands by prioritizing projects, simplifying solutions, collaborating with related parties and innovating ideas• Collaborated with internal functional IT groups across regions to provide suitable technical solutions to meet business needs • Managed project portfolios and be a strong financial stewardship• Researched emerging technologies that will benefit business

• Led and managed Univadis China physician portal project – key enabler for business (ranked as top one Chinese HCP satisfied HCP portal in China)• Created and managed business requirements, functional requirements, risk assessment and resource/cost estimation for univadis China physician portal project• Developed, maintained, and supported strong working relationships with Clients, Solutions Partners and Regional Delivery/Client Services teams across regions• Developed and managed the roll-out process of portal solutions, including communication with China business, Global Technology Services and offshore vendors • Managed client’s expectations and prioritize clients' requirements to meet business needs• Served as primary contact and liaison among global technology functional/services teams• Researched emerging technologies that will benefit Common Internet Platform user

• Managed and maintained ESX VMware development, test and production platforms • Delivered full engineering & operational support for the Enterprise Portal and Siebel projects with regard to ESX infrastructure. • Worked with the Windows team to migrate existing physical server workloads from x86 platforms onto the virtual platform for the virtualization project. • Led G2/G5 hardware migration project to gain more efficiency on dedicated ESX clusters• Communicated and coordinated with vendor resources for technical guidance, product evaluations and product roadmaps

• Managed and maintained over 300 servers and approximately 500 business applications in development, test, and production Citrix/Terminal server environment across all three regions• Managed and Deployed various business applications in the Citrix environment across multiple regions, such asSAP GUI, GFIS applications, MRL CP_LIMS, PRD_LIMS, Watson LIMS, ERPCSOPOMS, ERPCSOJDE, SADR, SAPDS, ClinPro, Documentum, GEMS, EZBuy, PI, Informatica, SmartTime, FTR, MVD forecasting, LDAR, Caims, WFRS, WFRSadmin, CAM, WPNS, Genesys, OMC apps• Provided technical leadership to off-shore teams and coached junior members• Developed application lifecycle, profiling process, disaster recovery, and SLC documentation• Coordinated communications, and provided guidelines to multiple international sites and other domestic Merck sites to align the terminal server/Citrix standards/SOPs and company IT strategies• Led and coordinated Citrix version migration across multiple sites• Resolved issues/problems in a timely fashion and provide satisfactory support to customers• Worked with the Architecture team and eCore team setting company-wide standards for Merck personal computers and widely used software. Such as desktop and laptop computers, handheld devices, printers, Internet browsers, and office software package.• Evaluated and researched new and emerging PC technologies.• Provided assistance to Merck employees with questions regarding technology standard issues• Maintained and developed Standards web site and Office Automation and EUC web sites using professional web design tools.