Helena Glenzer Email & Phone Number

San Diego, California, United States

Overseeing over 300 technical assets for Marine Corps F/A-18 Flying Squadron VMFA-323, implementing cybersecurity measures to safeguard sensitive information and maintain operational integrity. Providing expert consultation on best practices for maintaining IT security and ensuring compliance to minimize risks.Leading a project to revamp permission and hierarchy levels for the squadron's SharePoint, enhancing security protocols and streamlining access control. Integrating accurate data readings from the Maintenance department utilizing Power BI to improve visibility and decision-making.Administering remote servers for 400+ personnel, maintaining security protocols, updating systems, and troubleshooting issues. Providing technical support to ensure smooth operations.

San Diego, California, United States

Managed single point-of-lapse logistical tracking of high-value asset portfolio, supporting critical data backups for F/A-18 & F-35 high-performance flying teams, utilizing solutions such as VMWare & Red Hat Enterprise Linux, ensuring impeccable data integrity and system resilience.Demonstrated troubleshooting expertise, efficiently resolving a wide range of technical issues encompassing VM server problems, laptop hardware malfunctions, OS-related challenges, printer server configurations, network issues, and outages. Concurrently managed secure location setups and switch configurations to ensure optimal performance and security.Streamlined account creation by 5% through standardized workflows, including SharePoint and Microsoft Teams administration and setup, while ensuring strict security compliance for personnel with diverse clearance levels.Successfully facilitated personnel training and onboarding, employing strategies for problem-solving readiness, team morale, and effective collaboration with higher-ranking officials on various technical issues.

San Diego, California, United States

Pioneered a large-scale data migration project, orchestrating collaboration and oversight among a diverse team of 700 individuals spanning 15 divisions and 5 departments. This effort resulted in a seamless data transition and earned the Navy Marine Corps Achievement Medal for impact. Additionally, conceived and created customized Teams templates to enhance data security and organization, while tailoring SharePoint sites to the specific needs of each division for optimized workflow and accessibility.Directed a highly successful departmental relocation, prioritizing uninterrupted operations. Managed pre-move cyber requirements and effortless asset transition. Oversaw complex logistics, supply transfer, and strategic workforce allocation. The project's success established a benchmark, serving as a template for future moves and enhancing organizational efficiency.Engaged in a critical Supply Chain Optimization Project for grounded F-35 jets, leveraging data-driven insights from advanced process analysis methods between Logistics and Flying teams. Resulted in seamless operations, enhanced communication, and reduced delivery times for high-priority operational equipment. Certified Green Belt mentor and Yellow Belt instructor, skilled in effectively teaching Lean/Six Sigma and Theory of Constraints (TOC) methodologies to empower professionals with essential process improvement skills.

Austin, Texas Area

Ensured that customer arrived safely and timely to their destination while creating customer satisfaction Completed over one hundred 5 star rated trips within one month

Austin, Texas Area

Exceeded sales goals for emerging brand accounts resulting in promotion to campaign manager within 4 weeks of hireStudied product and local markets to adjust sales pitches and adapt strategies achieving 2x increase in salesOn-boarded and trained lower-level sales associates and motivated team members to meet and exceed sales targets

Monterey, California, United States

Utilized design-thinking process to explore various marine environmental issues and develop possible solutionsCompiled and delivered a presentation on maximizing synergy between corporate enterprise and scientific researchLeveraged active listening to work effectively with scientists of diverse backgrounds to accomplish common research goals

Greater Boston Area

Created and managed various social media marketing channels in order to recruit additional clientsDeveloped graphical marketing materials for dissemination to prospective service users

Greater Boston Area

Managed team creation of three-part deliverable: identification of expansion opportunities, compilation of marketing strategy, acquisition/optimization of agricultural facilityConducted on-site facilities visits to customize terminal deliverable to current iteration of business development

Boston

Provided exceptional customer service to foster client loyalty and satisfaction resulting in promotion to Key Holder in September 2018, managed opening and closing procedures and inventory upkeepCoordinated sales team activities, including display building, staff meetings, and sales associate training

Boston, Massachusetts

Providing excellent customer service and efficiently executing beverages behind the bar.

San Francisco Bay Area

Distributed and picked up laundry from residents all over San Francisco, communicated effectively between headquarters and customers to provide a smooth and pleasant experience.

2575 Sand Hill Rd, Menlo Park, Ca 94025

Spearheaded the construction of a detachable control panel and programming of integrated software applicationReconfigured and fabricated modified housing to permit attachment of control panel to individual M-Motors Composed and demonstrated a presentation of modified Consolidated Control Motor Box configuration to Mechanical Engineering Board representatives of the Light Coherent Laser Source (LCLS) Department

Oakland, California

Optimized program effectiveness by interacting with students, observing their behavior, assessing their German language acquisition, and reporting to parents on progressCollaborated on and prepared projects, applied office skills to provide a high functional, organized work environment

Dominica

Supported native communities by rebuilding infrastructure, learning about their culture and providing educational options for the children

Bachelor In Science And Business Administration (Bsba), Double Major International Business And Entrepreneurship

Internship, Marine Sciences

High School

Internship, Psychology

High School

Activities and Societies: Debate Team, Soccer Team