CUSTOMER SERVICE │ EVENT PROMOTIONS │ ACCOUNT MANAGEMENT CUSTOMER SERVICE Specialist with over 10+ years of diversified experience in Guest Services, Entertainment and Events Coordination. Demonstrated success in Planning, Organization and the Management of events, while hosting, scheduling, as well as, partnering with team to successfully deliver top quality service. Principle strengths include ability to upsell, prioritize, attention to detail, and utilize discernment while facilitating high-end, private events, and taking care of general office responsibilities. Excellent communication, problem solving and analytical skills, with the ability to anticipate needs while continuously increasing efficiencies, improving processes, and implementing best practices. Bi-Lingual: Spanish.COMPETENCIES: ▪ Client Relations▪ New Hire Training▪ RFP’s / Statement of Work▪ Event Planning & Scheduling▪ Product Knowledge▪ Consumer Education/Social Media▪ Cost-Containment ▪ Promotions/Launches▪ Follow-Through