Helena Saborit Email & Phone Number

Zaragoza, Aragón, España

Full stack developer with the following tasks:• Provide application and technical support as required.• Keep up with the new skills and internal trainings provided by the company.

Remote

- Creation of Backend and Frontend of a custom wedding web.- Creation of rest API with MongoDB.- Collaboration with a Ux/Ui Designer.- The client wanted a web to confirm assistance and choose Cosplay for the ceremony.

Berga, Catalonia, Spain

After a full renovation of bathrooms and kitchen, I've rented the apartment for tourist.• Compare and adjust prices, manage Bookings and Revenues• Ensuring the best Guest Experience, with self-check in and out, and a 24h online help if needed.• Coordination with external Housekeeping agency.

Barcelona Area, Spain

Premier agent for the GMS program (Guest Management Solutions) for two international clients. • Use of CRM • Creation and management of Databases• Extend knowledge of GDPR law• Daily use of Google Analytics, Salesforce and Taxiforemails• Use of HTML5 and CSS.

Barcelona, Catalonia, Spain

First employee of the EMEA Customer Service division for the CRM program called GMS, where my functions included:• Setted up the standars on case resolutions per day.• Created a valuable environment for the Account Managers in order to be helpful.• Trained new incorporations to the Customer Service team.• Provided the best experience possible to our guests.

Barcelona, Catalonia, Spain

My daily job consisted on:• Welcoming guests on their booked apartments.• Managing reservations as well as payments and invoices.• Creation of Front Desk protocols.• Coordination with Housekeeping and Maintenance department.• Co-responsable of Quality department.• Help on the opening of the new office and apartment building.

Barcelona, Catalonia, Spain

Front desk agent in a upcoming opening Hotel:• Help in assembly, preparation and coordination with the rest of the team and departments. • Welcoming guests.• Creation of protocols and procedures.• Training new interns.• Sometimes helping at the restaurant.

Barcelona, Catalonia, Spain

Front desk agent with the following daily tasks:• Welcoming guests.• Assisting guests with any touristic information, ticket purchases, transfers, etc.• Trainer of new incorporations.

Barcelona, Catalonia, Spain

Intermediary between Hotel and Travel Agency:• Consultation, creation and confirmation of traveling groups. • Select the best hotel, guide, transfer or any other services that the client may need. • Worked exclusively for two markets: German market and Europe market that wishes to go to Germany.

Fuerteventura, Canary Islands

Front Desk Agent at a large Beach Hotel, where my daily duties were:• Check in and out.• Ensuring the guest has the best stay.• Help with touristic information, transfers, etc.

Munich, Bavaria, Germany

Internship in several Hotel departments: • Housekeeping Supervisor: coordination with housekeepers and front desk department.• Bar and Restaurant: waitress at a La Carte Restaurant and the Hotel's Bar.• Kitchen Manager: planning and cooking on the breakfast shift, coordinate with Restaurant department.

Java Back-End Bootcamp, Web Development

9 weeks intensive Full Stack Web development course: - Back-end technologies: Java, Spring Boot, SQL, Building API's and JPA.

Full Stack Developer

9 weeks intensive web development bootcamp - Front End Technologies learned include: HTML, CSS, JavaScript (ES6), React. Helped.

German Courses, German Language, A2.1

Intensive monthly German lessons, from level A.1 to level A2.1

Grado En Turismo, Turismo