◦ Greet visitors and sign them in and out, take phone calls and answer emails. Receive, sort and distribute daily mail and deliveries◦ Provide a proactive in front of house service, always ensuring high standards are delivered and maintained ◦ Patrol the premises, look for signs of intrusion and investigate disturbances. Document all incidents in the daily occurrence book and report any fault to the building manager or works department◦ Control and issue keys, badges and access cards. Test the fire alarm and lifts once a week and manage the visitor car parking

◦All the setting up: tables, chairs, parasols and deep cleaning before starting the shift. Kept the area clean and tidy ◦Provided excellent customer service with a positive attitude. Helped them with any requests and answered questions about the area ◦Cooperated with the rest of the teams working at the state (cleaners, maintenance, security…) when needed

◦ Oversaw operations when the manager was absent ◦ Provided customer service and managed complaints ◦ Opened and closed the shop. Checked cash drawers, prepared bank deposits and ordered suppliers. Completed company’s documents and other tasks ◦ Assigned duties to staff and trained the team during shifts

◦ Provided unit cover as a supervisor when required. Responsible for ordering, receiving and storing supplies when needed, communication with the client, presentation of food and beverages, etc.◦ Ensured all food and health and safety regulations are followed. Completion of company’s paperwork and all documentation concerning food safety and health and safety ◦ Provided cover at events and assisted in setting up events (at Twitter, Netflix,Verizon, Pinterest ,and many other companies). Co-operated with all catering staff in many different work environments

◦ Trained new team members and helped them to improve their skills◦ Ordered supplies, food and ingredients satisfactorily, based on changing demand◦ Excellent customer service, processing sales and cash register operations◦ Prepared beverages and served meals keeping always high-quality standards◦ General and deep cleaning when necessary

◦ Helped to recruit and train kitchen employees and made them feel part of the team. Led and directed kitchen staff,◦ Kept inventory levels and conducted the weekly kitchen inventory. Passed internal and external audits successfully◦ Ordered raw materials and managed the receipt of all orders, confirming correct amounts and products◦ Stored all food products in compliance with health and safety regulations. Always ensured that the kitchen was clean and organised

◦ Delivered great customer service: serving customers kindly, taking orders correctly and helping with any doubt. Got the “mystery shopper” bonus with a 100% score several times◦ Prepared and served food and drinks. General and deep cleaning of the shop.

◦ Prepared and served food and drinks, always following the recipes and the standards of the company◦ Offered a quality customer service, with a friendly, patient and helpful attitude towards customers when serving them and processing payments◦ Cleaned the restaurant at the beginning and the end of the shift

◦ Supported the family business during the weekends and holidays. ◦ Customer service, took orders and payments successfully. Cleaning of the shop◦ Prepared alcoholic or non-alcoholic beverages and cleaned the bar, tables, glasses and any equipment used, maintaining always the working area organised◦ Assisted in financial and administrative operations and helped with promotional events