Helena Walter Higgins Email & Phone Number

Greater Stockholm Metropolitan Area

Thornton, Colorado, United States

Position Summary: • Create an outstanding customer experience through exceptional service.• Establish and maintain a safe and clean environment that encourages our customers to return. • Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Essential Job Functions:• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.• Report pricing and scanning discrepancies to the appropriate manager.• Process customer transactions quickly, accurately, and efficiently.• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.• Communicate new and on-going special programs and promotions with customers.• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.• Handle funds, coupons, tenders, etc. according to company policy.• Stock and inventory department merchandise.• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).• Label, stock and inventory department merchandise.• Report product ordering/shipping discrepancies to the department manager.• Display a positive attitude.

Stockholm, Sweden

Programme Management Officer (PMO) at an innovative and complex IT company within the music copyright and music publishing industry with customers in Sweden, Norway, Denmark, Finland, Germany, Belgium, Holland and England. At the heart of ICE’s portfolio is a state of the art copyright management service and a database containing more than 20 million musical works. ICE also provides services like repertoire management, online processing and counter claims. ICE’s in-house developed system has attracted world-wide interest from music industry stakeholders. Coordination of all programmes and projects at the company including the following tasks:• Resource Management (reports on actual worked hours versus forecast).• Financial reporting (reports on financial actuals versus forecast and budget).• Progress and status reports and presentations for the management team as well as the whole company.• Risk and Issue plus CR and Escalation management.• Support to all Project Managers with tasks such as ad hoc reports and scheduling of meetings.• Customer Service to the external Project Managers in Sweden, Germany and England.

Stockholm, Sweden

Copyright Expert specialized in Publishing Agreements and Pan European Licensing (PEL). Daily contact with music publishers all over Europe, but mainly in the UK and in Sweden. Setting up and amendments of agreements between publishers as well as between publisher and creator. Specialized in online rights, i.e. making sure that the correct publishers and creators get paid when a song is downloaded or streamed online.Duties and Responsibilities:- Managing complex copyright data and disputes from customers- Defining, documenting and presenting business rules internally- More in depth customer service, focusing on one specific customer- Demonstrating, explaining, and teaching business rules in meetings with customers- Supporting and training co-workers- Monthly quality checking of team membersAchievements:- Much appreciated by both customers and co-workers for pedagogical presentations and training sessions.

Stockholm, Sweden

Resolving of customers complaints and promoting conflict resolution. Remarkable results delivered and close to always having satisfied customers.

Gavle, Sweden

Full time position 2000-2002 and then part time during my University years.• Planning of tours, events and concerts. On tour, selling of tickets and merchandise.• Planning of marketing activities plus PR and Customer Service management.• Performance of accounting work.

Stockholm, Sweden

Promotion activities and visual merchandising work in retail stores for One Motions client EA Games; one of the biggest manufacturers of computer and video games.

Gavle, Sweden

Own client responsibility, administrative tasks, training of new employes, meeting of SLA responsibility and telemarketing, including sales, booking of meetings and surveys.

Foundation Degree, Prepress/Desktop Publishing And Digital Imaging Design

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Meeting And Event Planning

Foundation Degree, Entrepreneurship/Entrepreneurial Studies