Primary Point of contact for client accounting and billing related inquires.Responsible for client management of over 95 partners and associates assigned.Soft collections involving escalation to management and the Finance Committee as needed.Cash Application assistance with Accounts Receivable and Treasury.Primary point of contact for invoice reductions with the partner and the billing department.Provided monthly list of clients to the Finance Committee to provide scope and next step of action.Research and analytics regarding variances related to Accounts Receivables and Payables.Involvement with monthly billing meetings to determine high work-in progress amounts as well as accounts receivable to minimize loss.

Managed Soft Collections for partners regarding aged receivables, Accounting delegations including -Write off reports, Accounts Receivable inquiries and Projections.Submitted client referrals for collection arbitration.Liasson for e-billing appeals including resubmission through legal billing portals such as Serengeti, Collaborati, and CounselLink. Collaborated with partners to negotiate invoice reductions based on billing terms and guidelines,Involvement with Finance Committee to minimize loss.

Provided mortgage clientele with information pertaining to their loan accounts. Offered recommendations for loan modifications. Bridged gaps between Attorneys and banking moral Took buyer fiscal information to determine eligibility. Forwarded loan documents to loan officers for modification review.

Provided extensive customer solutions to internal customers, including other associates, team leads and team managersOffered technical troubleshooting to multi banking relationships. Organized team meetings. Floor monitored during on the job training. Monitored team members and recommended new techniques to improve performance. Met with upper management frequently to discuss associate development.

Customer solutions to credit accounts like lowering interest rates, offering financial advice and providing acceptable payment options. Marketed bank products such as Cardholder Security Plans, Health Plan Extras and referrals for better rates with balance transfer options. Developed a great rapport with clientele/built relationshipsHandled customer information confidentiality and with great care. Trained new associates to achieve high sales performanceOpened credit accounts for new clients based on credit worthiness.

Offered assistance to clients including but not limited to; balance, amount owed and work out (Payment Plan) options for credit lending.Provided Clients with payment programs to keep bank profits and to prevent unnecessary marginal loss.