Helena Ferrer - Cipd Assoc. Email & Phone Number

Edinburgh, Scotland, United Kingdom

United Kingdom

Glasgow, United Kingdom

- First point of contact for all HR-related queries and operations to managers, CEO and team members - Responsible for the design and implementation of the organisation’s people strategy- Supporting and leading complex Employee Relations issues (disciplinary, grievance, long-term sickness…)- Analysing and presenting to the Board key employment metrics (absenteeism rate, employee retention and turnover rates)- Providing expert advice in Employment Law- Responsible of our HRIS software, keeping all data and employee’s files up-to-date- Update and creation of new company policies and procedures (Employee Handbook) to either offer enhance benefits or to be compliant with new legislation and law changes- Managing the whole recruitment cycle (JDs, posting ads, shortlisting, interviews, contracts and offer of employment letters, references, on-boarding process, probationary periods, exit interviews and off-boarding)- Managing the design, delivery and measurement of the team’s happiness at work through quarterly pulse checks - Responsible of leading workshops to tackle low engagement and retention issues ending in action plans- Responsible for CoS assignments, VISA applications and renewals through the SMS portal- Supporting managers with their team members when difficult conversations- Supporting our Finance Controller with payroll queries and collecting payroll data- Delivering annual salary calibrations

Manchester, United Kingdom

 Responsible of shift cover for all services in North East, Midlands, Stoke on Trent, Leicester, Derby and Staffordshire areas to support our projects via bank staff and temporary agency workers. Leading all relief staff administrative tasks to support the HR and Payroll teams with Purchase Orders, queries of payments and change on contracts from temporary to permanent ones. Permanent communication (by email and phone) with clients and employees regarding shift cover, safeguarding issues, cancellations and timesheet authorisations. Assisting the Recruitment Team with new bank staff members welfare calls, training and availability checks.

Liverpool, Reino Unido

Responsible for the profit and loss of a new £3 million concept store. Managing and leading up to 20 team members. Executed a Human Project which was in the top 3 of Decathlon UK report on people development and happiness in work (total score of 86%).  Recruited the whole store team by searching job boards, short-listing candidates, conducting phone and face-to-face interviews, using STAR method and competency-based interview techniques, and contacting all candidates, successful and unsuccessful, to provide feedback. Managing all HR processes by maintaining employee files and ensure all information is up to date with starters, leavers, changes to terms and conditions, probationary periods, attendance, annual leaves, sicknesses, disciplinary meetings and dismissals, ensuring all Data Protection Regulations were followed at all times and deadlines were met. 100% team members with personnel training programs, scheduling training sessions from day one to end of contract depending on needs and development.  Reward and performance management of all team members by challenging themselves through one to one monthly meetings, quarter team meetings and individual development plans. Weekly/monthly ad hoc reports and action plans presentations to team and managers in regards sales, forecasting, online, EOLs, SPDs, best sellers, markdown, etc.

Sheffield, United Kingdom

Passionate about merchandising and layout I was selected by Head office to work with a small team to create the training on Merchandising for new starters in Decathlon. This was a 1 year project to create and implement in the retail sector. It is now in full circulation and used by over 1000 staff members.

Sheffield, Reino Unido

 Managed, trained and developed 12 members of the team while ensuring the profitability of the department (annual TO 1.5m – TO growth of 18%).  Administration of all employee´s life cycle (recruitment, training, retention, development and termination) by completing and updating all HR processes on time. Shop floor and sales management. Analysis of the catchment area and customers, deciding the range of products selected within the department. Staff motivation by one-to-one individual meetings. Stock management analysis as a pivotal part of the role to ensure good margins and profitability for the store.

Sheffield, Reino Unido

Created a new role in the store to help managers on all recruitment processes. Managing the online recruitment tool to ensure all candidates are dealt with promptly by being the first point of contact for all external and internal candidates. Shortlisting candidates and conducting the initial phone interviews, followed by supporting and advising all managers by scheduling and attending the face-to-face ones. Established relationships with our two local Universities by attending any recruitment events or University fairs.

Sheffield, United Kingdom

Ensured a high quality product layoutGuaranteed the availability of all productsPresenting my department’s markdown report Controlling accurate stock

Madrid Area, Spain

 Executed psychological evaluations by conducting structured and unstructured interviews to all sort of populations (male violent offenders, young criminals, victims of sexual abuse, sex offenders, cancer patients…) supported by psychological tests, plus posteriori expert reports. Performed individual expert reports for each patient analysing suitability to different programmes.  Part of a 6 months group therapy project aimed to domestic violence offender to develop control over agressiveness. Leading a group therapy of young criminals (19 to 24 years old) in a local prison for 6 months, as part of a Restorative Justice Program. Responsible of writing expert reports of imputability, guardianship and custody, drug dependency, credibility of testimonies, labour disability, etc. Presenting in Court an expert report for a sexual offender after 2 months of psychological assessments.

Cipd Level 3 In Human Resource Practice, Human Resources

Talent Planning And Acquisition, Recruitment, Distinction

Expert course of one year learning the different recruitment procedures and techniques ; as well as assessing different profiles based.

M. Sc. Forensic Psychology, Forensic Psychology, Merit

Specialized on Clinical Psychology and all psychological disorders correlated with all Spanish Law. Learning all expert reports procedures.

Psycho - Graphology, Distinction

To study and analyse people´s personalities and behaviours through their handwritting.

Bachelor´S Degree Psychology

Psychological Intervention On Catastrophes, Psychology

Psychological techniques and procedures to help victims when a catastrophe or terrorist attack occurs.