Helena Chaffer Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leeds, United Kingdom

Facilitated the production of Centrica’s Global HR Plan; working at a Group-level alongside the HR Director and leadership team to define the strategic roadmap and a portfolio of people change initiatives that translated these ambitions into tangible deliverables and objectives for the function in a multi-business global environment.

Leeds, London

Led a series of sizeable, high-profile, technology enabled change programmes, focused on the strategic goal of driving commercial advantage and exceptional customer service within the UK Energy Market • Operated on an assignment basis; providing consultative change and programme/project management expertise across a variety of topics, business areas, stakeholders and sponsors • Accountable for end to end delivery, including initiation, scope definition, design, planning, resourcing and budget management, testing, execution, business readiness and operational implementation • Collaborated with an extensive business and technical stakeholder network, and mobilised and led scalable cross-functional delivery teams • Defined and delivered multi-faceted programmes of Business and IT change, encompassing: - Complex technical delivery (systems / infrastructure / digital) - Smart phone app design and development - Hardware procurement and integration - Inventory and asset management - New product innovation - Commercial proposition development and integration - Customer Operations process change (front/back office, field/contact centre) - Customer Experience / Journey / Communications re-design - Business Process and Controls - MI, data and insight - Regulatory change - Waterfall and Agile delivery methods

Leeds, London, Manchester

Led the operational deployment of a broad mix of change initiatives; undertaking business analysis and process review in order to establish the impact of proposed changes, and designing and mobilising delivery plans that mitigated the effect of change on business operations and performanceExperienced in managing the operational implementation of the following types of change:- Technology and infrastructure (CRM systems / data centre migrations)- Process change and improvement- Regulatory change- Marketing campaigns- New product and proposition launches- Cultural / Ways of Working- Charity events

Leeds, London

Project management accountability for a range of change/process improvement projects from inception through to delivery. Projects varied in size, budget and nature (both technical and non IT).Experienced in the management and coordination of the following types of project:> telephony infrastructure> customer journey enhancements> process improvement