Results-driven professional with over twenty years experience. Decisive and proactive leader and trainer with expertise in enhancing customer service skills, cultivating workplace improvement, and managing outcome initiatives. Well regarded as an effective manager of high performing teams with a focus on team building, coaching, and mentoring. Autonomous, motivated, and versatile with advanced analytical, communication, and organizational skills. Ability to improve individual and team knowledge, skills and attitudes through adult learning strategies and theories. Liaise with internal and external customers to foster & maintain positive and productive partnerships. Master of Science in Education (TPI) Training and Performance Improvement specialization.Specialties: Training, Facilitation, Call Center Management, Customer Service