S. Helena Ravi Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

• Interpret federal, state and county policies to adjudicate the cases under appeal and explain public assistance for Alien Emergency Assistance programs, Refugee Assistance programs, Supplemental Nutrition Assistance Program (SNAP), Ohio Works First Assistance, and Ohio Medicaid.• Independently research, interpret, and analyze pertinent sections of law and policy regulations, and direction contained in precedent decisions, state and local laws in order to make appropriate case determinations.• Provide agency representation during state hearing proceedings. Utilize quality review analytical knowledge and data, public and persuasive speaking, negotiations, writing, researching government policy and briefing to prepare for state hearing appeals.• Schedule, conduct interviews and formulate self-sufficiency contracts with benefit participants. Link prospective employers, community resources and organizations to service clients. Determine eligibility and grant public assistance based on federal, state and county provisions.• Prepare variety of correspondence, appeal summary packets, reports that is submitted for final approval. Respond to written and oral inquiries from clients, case workers, and external customers from other agencies in efforts of providing internal and external customer support.• Analyze and review case actions and correspondence prepared by caseworkers for content, and research case issues ensuring proper format was followed.• Assist and perform corrections on cases according to State and Federal policy regulations as well as applying sanctions accordingly to Ohio Works First, SNAP and Ohio Medicaid benefits.• Read and process incoming correspondence in writing from final state hearing decisions in which may require a compliance action to be taken.

Columbus, Ohio Area

• Answered all telephone and electronic inquiries regarding benefits and services in accordance with the Ohio Revised Code 145. Routed calls based upon knowledge of programs and agency operations.• Analyzed inquiries and calculated and explained the value of benefits.• Maintained a customer service-oriented work approach towards internal and external customers along with organizing schedules of Benefit Counselors.• Coordinated special projects and delegations as assigned by Member Services Supervisor.

Columbus, Ohio Area

• Handled emergency calls and in-person reports for the campus police department.• Processed and relayed sensitive and confidential information for police officers and chief of police.• Logged calls into the Law Enforcement Officer’s Toolkit (LEOT) database system for call management and tracking.• Utilized the LEADS and OHLEG systems for background search purposes.• Processed ticket information for students, faculty, staff and non-affiliated individuals.• Transmitted 2-way calls on radio system.

Columbus, Ohio Area

Provided clerical and administrative support to department associates. Maintained continual contact and public relations with center families, students and general public. Responsible for tuition, vendor, and Franklin County subsidy billing accounts on children. Ordered office supplies. Maintained confidential records on staff and children. Received department visitors and phone calls. Referred contacts to the attention of appropriate staff. Managed calendar, meeting and travel arrangements for center director. Planned special center events and conducted tours for new hires, students, and new children.