Helena Truong Email & Phone Number

Las Vegas, Nevada, United States

United States

• Successfully completed Manual QA Bootcamp at Careerist, specializing in advanced testing methodologies, meticulous test planning, and precise defect tracking.• Acquired practical proficiency in testing diverse software platforms including web applications, mobile applications, and software systems.• Proficiently executed test cases and scripts to verify functionality, usability, and compatibility of software applications.• Collaborated seamlessly with cross-functional teams… Show more • Successfully completed Manual QA Bootcamp at Careerist, specializing in advanced testing methodologies, meticulous test planning, and precise defect tracking.• Acquired practical proficiency in testing diverse software platforms including web applications, mobile applications, and software systems.• Proficiently executed test cases and scripts to verify functionality, usability, and compatibility of software applications.• Collaborated seamlessly with cross-functional teams, ensuring alignment with project requirements and contributing valuable insights to test planning.• Conducted rigorous regression testing, promptly identifying and reporting software defects to expedite resolution before product releases.• Utilized exploratory testing techniques to uncover potential issues beyond predefined test cases, enhancing product quality.• Played an integral role in crafting and maintaining thorough test documentation, comprising test plans, cases, and summary reports.• Actively participated in daily stand-up meetings, delivering concise updates on testing progress and engaging in discussions to address potential obstacles. Show less

• Provided consultative support to 3000+ USAA members nationwide as a Subject Matter Expert (SME) specializing in homeowners, renters, umbrella, and auto insurance inquiries, ensuring alignment with company values and mission in a dynamic environment.• Anticipated and addressed customer needs with creative solutions, surpassing sales targets while exercising independent judgment to resolve issues efficiently.• Reviewed and maintained insurance contracts and endorsements, as well as… Show more • Provided consultative support to 3000+ USAA members nationwide as a Subject Matter Expert (SME) specializing in homeowners, renters, umbrella, and auto insurance inquiries, ensuring alignment with company values and mission in a dynamic environment.• Anticipated and addressed customer needs with creative solutions, surpassing sales targets while exercising independent judgment to resolve issues efficiently.• Reviewed and maintained insurance contracts and endorsements, as well as conducted continuous legal research and ongoing education on P&C insurance topics in order to ensure proper coverage and compliance for the member and minimize business risks, while consistently representing the brand.• Collaborated with senior leadership in weekly calibrations to optimize business goals, enhancing daily operations and achieving successful outcomes.• Actively collaborated and maintained working relationships with cross-functional teams such as Underwriting, Claims, and Billing departments.• Engaged in weekly quality assurance evaluations to uphold best practices and deliver comprehensive customer support, fostering continuous improvement, and provided/integrated feedback based on QA audit results. Show less

• Led and trained diverse employee teams in delivering beauty services to 500+ clients, ensuring exceptional quality and customer satisfaction.• Managed daily quality assurance of services and products to uphold stringent quality standards and enhance customer experience.• Translated user needs into actionable business specifications, including the implementation of online booking systems for enhanced customer convenience.• Collaborated with co-founders to devise and execute… Show more • Led and trained diverse employee teams in delivering beauty services to 500+ clients, ensuring exceptional quality and customer satisfaction.• Managed daily quality assurance of services and products to uphold stringent quality standards and enhance customer experience.• Translated user needs into actionable business specifications, including the implementation of online booking systems for enhanced customer convenience.• Collaborated with co-founders to devise and execute profit-increasing initiatives, such as referral and customer loyalty programs.• Demonstrated empathy and effective communication while maintaining a supportive, growth-oriented environment in line with core values and principles.• Drove organizational efficiency by streamlining business processes which led to a 25% cost saving, while also enhancing staff productivity and morale through the implementation of a tailored staff development program. Show less

• Enhanced operational efficiency by developing, executing, and refining comprehensive business operations strategies encompassing training initiatives, service protocols, and customer retention campaigns.• Managed day-to-day quality control operations to uphold adherence to organizational standards and product excellence.• Spearheaded the recruitment, onboarding, and training of a workforce exceeding 50 individuals across dual locations, resulting in exceptional staff retention rates… Show more • Enhanced operational efficiency by developing, executing, and refining comprehensive business operations strategies encompassing training initiatives, service protocols, and customer retention campaigns.• Managed day-to-day quality control operations to uphold adherence to organizational standards and product excellence.• Spearheaded the recruitment, onboarding, and training of a workforce exceeding 50 individuals across dual locations, resulting in exceptional staff retention rates and minimal turnover.• Led the market entry and launch activities of the business, orchestrating diverse marketing efforts, social media engagements, and outreach endeavors. Show less