Helena Truong Email & Phone Number

Las Vegas, Nevada, United States

United States

• Successfully completed Manual QA Bootcamp at Careerist, specializing in advanced testing methodologies, meticulous test planning, and precise defect tracking.
• Acquired practical proficiency in testing diverse software platforms including web applications, mobile applications, and software systems.
• Proficiently executed test cases and scripts to verify functionality, usability, and compatibility of software applications.
• Collaborated seamlessly with cross-functional teams… Show more
• Collaborated seamlessly with cross-functional teams, ensuring alignment with project requirements and contributing valuable insights to test planning.
• Conducted rigorous regression testing, promptly identifying and reporting software defects to expedite resolution before product releases.

• Provided consultative support to 3000+ USAA members nationwide as a Subject Matter Expert (SME) specializing in homeowners, renters, umbrella, and auto insurance inquiries, ensuring alignment with company values and.
• Anticipated and addressed customer needs with creative solutions, surpassing sales targets while exercising independent judgment to resolve issues efficiently.
• Reviewed and maintained insurance contracts and endorsements, as well as… Show more
• Reviewed and maintained insurance contracts and endorsements, as well as conducted continuous legal research and ongoing education on P&C insurance topics in order to ensure proper coverage and compliance for the.
• Collaborated with senior leadership in weekly calibrations to optimize business goals, enhancing daily operations and achieving successful outcomes.
• Actively collaborated and maintained working relationships with cross-functional teams such as Underwriting, Claims, and Billing departments.

• Led and trained diverse employee teams in delivering beauty services to 500+ clients, ensuring exceptional quality and customer satisfaction.
• Managed daily quality assurance of services and products to uphold stringent quality standards and enhance customer experience.
• Translated user needs into actionable business specifications, including the implementation of online booking systems for enhanced customer convenience.
• Collaborated with co-founders to devise and execute… Show more
• Collaborated with co-founders to devise and execute profit-increasing initiatives, such as referral and customer loyalty programs.
• Demonstrated empathy and effective communication while maintaining a supportive, growth-oriented environment in line with core values and principles.

• Enhanced operational efficiency by developing, executing, and refining comprehensive business operations strategies encompassing training initiatives, service protocols, and customer retention campaigns.
• Managed day-to-day quality control operations to uphold adherence to organizational standards and product excellence.
• Spearheaded the recruitment, onboarding, and training of a workforce exceeding 50 individuals across dual locations, resulting in exceptional staff retention rates… Show more
• Spearheaded the recruitment, onboarding, and training of a workforce exceeding 50 individuals across dual locations, resulting in exceptional staff retention rates and minimal turnover.
• Led the market entry and launch activities of the business, orchestrating diverse marketing efforts, social media engagements, and outreach endeavors. Show less