•Answered texts from people in crisis, bringing them from a hot moment to a cool calm though active listening, collaborative problem solving, and safety planning•Managed multiple high-risk cases at once while planning active rescues with supervisor

•Attended daily planning meetings with Neurosurgeons where we discussed individual cases•Attended broad range of brain and spinal cord surgeries in the operating room•Visited patients in the Intensive Care Unit

•Assisted hospital patients and volunteer service team•Checked in visitors and directed them to the appropriate unit•Assisted in organizing activities to help patients during their hospital stay•Provided support to visitors and made deliveries of supplies to hospital departments upon request

•Helped patrons select food and beverages by presenting menu, offering cocktails, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions; all while ensuring a warm and welcoming environment •Assisted with special events