Helena Valorinta Luoga Email & Phone Number

Ørsted, Dk

Customer Service and sales support in the Swedish market Order management, complaints handling, discount codes, various ad hocKommunikation• Kundeserviceo Ordrehåntering o Reklamationsbehandlingo Mail og telefon• Community Management - (facebook, instagram, trustpilot, google)• surveymonkey• Tekstforfatning og oversættelser o Nyhedsbreveo Hjemmeside o menuer og varedeklarationero opdatering af tekstero Etiketter til madbakkerneAd hoc, Rabat koder mm.

Djursland

• Servicing our guests and homeowners by mail, phone and at the counter• Booking in our operating system• Operating system optimization• Complaint processing• Daily operation in the office• In charge of SoMe; Facebook and Instagram.• Co-accountable for environment (Green tourism organization )

Middle Jutland, Denmark

Århus, Midtjylland, Danmark

• Coordination of internal projects and communication via Trello• Writing landing page texts and product descriptions, Swedish• Customer service; advice in choosing the right tablecloth for the right occasion, design and quality.• Complaint handling. DK, SE, NO• Close collaboration with the production and warehousing departments• Order and Invoice handling in E-conomic

Wrote consumer guides and SEO texts in Swedish

Aarhus, Denmark

Coordinating communications between nordic partners, sales, customer advice and IT. DK, SE and NO• Serviced Scandinavian partners in the use of their Whitelabel websites• Mediated communication between our Scandinavian partners and our IT-department as well as customer advice and the sales department.• Coordinating internal projects using Trello• Updated websites in html and css• Design manuals in Photoshop and Indesign• Back up for customer advice in Se, Dk and No.

• Order coordination and sales, responsible for Sweden and Norway withexternal production in Germany, Poland, Estonia, China and the USA.• Preparation of website text and product descriptions, Swedish• Setup of designs in Photoshop, Illustrator and Indesign• Customer support via email, chat and phone. Updates and responses viaFacebook as well as responding to Trustpilot reviews.• Translations; language and culturewise, Danish -Swedish• Complaint processing• Order and Invoice Management in E-conomic or Uniconta• Reminder control; mail and telephone contact with customers to find solutions. Swedish and Norwegian

Working in the Swedish market B-t-C• Swedish customer support; mail, chat and phone• close cooperation with the logistics and warehousing departments• translations; language and culture Danish -Swedish, proofreading of Swedish marketing material

Lystrup, Aarhus, Denmark

Working in the Swedish market B-t-B• support and service of existing key customers in Sweden• order coordination; customer in Sweden, production in the Netherlands and freight company• forecasting

Viby J, Århus, Denmark

Selling safaritrips in East and South Africa to swedish customers B-t-C• sales, customer service and follow-up, designing and preparing special offers for trips, primarily in Swedish, but also Danish, Norwegian and English• Representing at travel fair in Sweden• contact with partners in Tanzania, Kenya and South Africa• translations; Danish-Swedish, as well as proofreading of Swedish marketing material

Mostly concentrated to the Swedish market B-t-B and B-t-C• customer support, primarily in Swedish but also in Danish, Norwegian and English.• Coordinating advertisement and newsletters to Swedish customers• creating marketing materials• internal communication in German• translations Danish - Swedish, and proofreading of Swedish marketing material

Finding my own clients, and provide various tasks within marketing and administrations, for these.

My tasks consisted of: • Implementation of telemarketing projects, including coordinating phoners and projects via Phone Pilot (CRM) • Administration, including billing, payroll reimbursement ("flexible jobs"), contracts, maintenance of phonerkartotek, job advertising, communications and postal mail management, employee handbook, reporting to clients, time recording, statistics, IP telephony management, resource management etc.. • Marketing, including maintenance of the website (CMS) and creating leaflets, sales letters, business cards and other printed material.

I did: • an SW-analysis on economics, organization and marketing, including key figures, value chain and Boston • disseminated knowledge of PEST and Porter's five forces and how these could be compared to the SW using a TOWS matrix, and thereby indicate future actions • Ad Hoc Customer Service

As the Fianance Manager of the Copenhagen branch.I was responsible for the Copenhagen finance department. • customer service within the area of finances • budgeting within a given framework and budget tracking • responsible for material and equipment procurement • payment of all expenses (excluding payroll) • responsible for receiving and following up on customer payments for all courses. Including database updates. • Responsible for internal bookkeeping and weekly reporting of this to the main office in San Francisco • contact the Danish external auditor which then exercised the official corporate accountings Quote by the Center Manager at thet time; Irene Law: .. Helena has been a very succesful staff member of Landmark edc.corp .(...) She has the ability to take herself to the highest of levels, given the proper motivation and training ...."

Bachelor’S Degree, Innovation And Entrepreneurship

Activities and Societies: Did my 3 month internship in Moshi, Tanzania with Stella Track (Kilimanjaro & Meru climbs, and Safari). Emerging.

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