Maintain VP/CMO's schedule by planning and scheduling internal and external meetings, conference calls, conferences and travel. Assist VP/CMO to prepare for meetings by putting together agendas; executive level presentations and reports; gathering, copying and tabulating necessary data and/or presentations.Coordinate executive communications, including taking calls, responding to incoming electronic communications, and interfacing with internal and external visitors and business partners. Analyze/prioritize correspondence and communication, directing inquiries to appropriate areas in an effective and efficient manner.Arrange corporate events that take place within and/or outside of the workplace such as leadership, staff and community events (i.e., retreats, appreciation/recognition, etc.).Maintain a strict level of confidentiality and protect operations by handing sensitive information appropriately. Develop and maintain a level of professionalism as a representative of the VP/CMO.Complete special projects in a timely and efficient manner.Perform other general administrative duties including but not limited to ordering supplies and assisting the CMO with expenses and business related financial record keeping.

Promoted to this position to lead the administrative aspects of the organization by providing executive-level support to the CCO, CBDO and COO, as well ad hoc support to the Dean of the School of Medicine and 5+ other Senior Level Executives/Management Staff. Provided supervision and performance management functions for a staff of 4 Administrative Assistants, while also supervising the productivity of the mail courier service and coordinating 4 conference rooms and 2 conference lines. Cultivated efficiency by promoting annual professional development for 10+ employees, resulting in numerous internal promotions to higher-level positions and 3+ staff achieved Certified Administrative Professional status. Effectively oversaw a full range of administrative functions for CCO, CBDO, COO, and assigned Senior Level Executives, including financial processing, budget allocation, calendar management, meeting preparation, correspondence drafting and research.Led financial management functions for the Executive Office, Business Development, and Practice Operations including budget forecasting, review, and analysis of the multi-million dollar budgets, variance reports, approval of expense purchases up to $25k, expense reports and credit card reconciliation. Maximized budget compliance, ensuring appropriate spending by monitoring spending trends to correct charges, coding errors, and incorrect allocation as well as prepared reports for leadership to explain significant variances. Increased the efficiency of administrative support processes by 50%, developed and implemented the Admin Support Guide, drafted policies, procedures, and guidelines for use across FPI Administration. Strengthened safety measures for the front desk coverage staff by spearheading the initiative to transition the front door access to a 24/7 secured door. Strategically optimized office space by negotiating a contract with Microrecords to convert 75% of paper files to electronic files.

Effectively provided senior-level administrative support to the Chief Corporate Officer and Director of Corporate Operations, performing financial reporting, calendar management, process improvement and communications management functions. Managed and assisted in preparing the $1M budgets, analyzed day to day spending to ensure proper allocation and approval of expenditures, provided quarterly projections, and processed budget modifications and transfers. Initiated the research that led to changes in the coffee/water supply vendors, as well as negotiated favorable pricing and contract terms, which improved consistency with product ordering and operating cost reduction of $3K.Successfully contributed to the development of the University of Maryland Faculty Physicians, Inc. by functioning as a key resource for stakeholders and as a member of the FPI rebranding team. Collaborated in the conversion of the FPI website launch and development of the standard formatting of letterhead, memos, and fax forms which is now used across the entire system. Founded the MEET (Maximize with Creativity, Educate with Training, Energize with Enthusiasm and Thrive with Technology) group that evolved into monthly sessions focused on addressing organization goals, professional memberships and certifications, educational presentations, customer service, communication, problem resolution, and work-life balance. Functioned as a member of the team designated to revamp the patient complaint process resulting in the creation of the WeCare dedicated phone line, email and tracking database. Implemented standard operating procedures and training resources for transferring calls, initiating conference calls, voicemail retrieval, and conference room scheduling. Planned and prioritized work activities ensuring smooth operations of the Executive Office; integrated changes fluently, organized all elements of meetings, conferences, and events.