Helen Bush Email and Phone Number

Strategic logistics planning• Developing systems to improve site logistics • Strengthening the site logistics network• Problem resolution • Continuous improvement • Scheduling optimization• Resource planning

• Developed a statistical decision model that identifies vehicles that are in need of maintenance using Telematics data. This system has been implemented and has been shown to reduce vehicle mechanical break downs and has saved one-hundred million dollars to date.• Developed unique models to determine what incentive a customer should receive based on the customer's purchasing segment. The system has resulted in a 10% reduction in appeals without loss of revenue.• Developed an international customer segmentation scheme for based on shipping needs and not on traditional factors such as size and industry. The segmentation is used in developing marketing strategies.• Developed the Customer Alarm, a statistical methodology for improving customer retention. This multivariate model quantifies what the customer's perception of the quality of service received and identifies customers who may be considering diverting their business. The model is used by the sales force to prioritize customer contacts (published in Quality Management Forum).• Developed measurement methodology for domestic and international direct marketing campaigns. Also developed a unique method for measuring the benefits of NASCAR, PGA, and NCAA event sponsorship. The results are used to determine the ROI of the campaigns and sponsorships.• Determined feasibility of potential new products or operational changes through analysis and simulation. • Consulted internal partners in strategy development, metric development and measurement, experimental design, and regression modeling.

Teaches courses in Six Sigma Concepts, Statistical Quality Control, Reliability Engineering, and Design of Experiments

• Managed group of engineers responsible for manufacturing engineering, process development, and capacity expansion in the Coloring, Fiber Inventory, and Accuribbon processes. Completed capital projects without exceeding the budget.• Drove continuous improvement projects through team leadership and statistical data analysis including statistical process control, root cause analysis, process capability analyses, process simulation, data modeling, design of experiments, and the development and tracking of key process metrics.• Increased glass utilization from 85% to 92% ($16.8 million annual savings)• Increased coloring process yield from 96% to 99% ($8.4 million annual savings).• Increased cable process yield from 95% to 97% ($7.2 million annual savings).• Reduced median end to end production cycle time from 7 days to 4 days.• Led process improvement teams on projects that have reduced defect rate from 3.5 to 1.4 per unit of measure in UV Color process and decreased ink waste by $1.7 million per year.• Redesigned cable-jacketing process to allow a reduction from 3 to 2 operators per line.• Developed and taught Statistics and Quality Control classes to engineers, supervisors, and operators, resulting in the implementation or expansion of quality control systems in six departments.• Performed cost/benefit analyses to select and prioritize projects.• Optimized inventory usage by basing fiber assignments on optical measurements and cable design.• Maintained ISO 9000TL certification for area.