Helen Pham Email & Phone Number

San Jose, California, United States

Managing business financial, internal privacy and security programs

Own and drive implementation of digital solutions projects and bring high quality and enable our customers to achieve success• Leads the development and execution of complex, multi-phased IT application development projects with external project dependencies• Promotes client success by ensuring project adheres to partner specifications• Ensure partner’s privacy compliance (including Global) with Acxiom privacy team• Develops project timeline and determines resource needs• Works with key partners to define project requirements that reflect clients' business, fiscal, and functional objectives• Independently and successfully leads the development and execution of multiple projects at a time• Efficiently and accurately conveys information between clients and staff involved in project activities. • Develops/implements/updates a communications plan for each project that specifies audience, medium, timeframes, and methods. • Ensures timely delivery of accurate, complete, and concise project status report information, proving continuous communication• Perform risk management: leads risk planning, analysis, response and control on a scheduled basis across all phases and projects• Recognizes and documents process improvement opportunities• Responsible for ensuring all project close out activities are completed and documented

Focused on providing operational continuity and support in US, APAC, and EU. Drive client satisfaction and engage in extensive client communication and troubleshooting operational account and project related issues/complications. Responsible for managing the following: Communication:•Internal and external communication surrounding data delivery•Coordinate collaborative road-mapping and joint process development between Acxiom product teams and partner product team•Facilitate and lead regular operations calls and provide on-going updates to affected associates such as publisher, partner services, technical and advertiser teams.Change, issue and release management:•Drive the definition of requirements for operational account-related projects•Resolution of operational issues and seamless quality assurance of client deliverables•Serve as operations escalation point for Campaign Managers, Advertiser Account Teams & Publisher Account Teams.Ensure delivery across all Acxiom lines of business and teams:•Oversee overall integration health•Coordinate audience delivery and measurement/analysis requirements with internal product and delivery teams, as well as partner ad ops team•Manage SLAs and report delivery requirements supported as defined by Acxiom and Partner measurement teamsManage Client Expectations:•Ensure partner’s privacy compliance with Acxiom privacy team, data flow, reporting data usage;•Manage to contracts/SOW/WOs/Publisher agreements•Sit in on sales trainings and partner meetings as needed to answer technical solution or implementation questions

Manages Acxiom's delivery of services in support of digital marketing campaigns, measurement/analysis and oversees the daily operations of campaigns and the teams that support them.•Manage campaign execution end-to-end•Scope campaign details and measurement/analysis while ensuring it aligns with best practices•Translate client requirements and execute on digital campaigns and post campaign analytics•Coordinate measurement/analysis resources with cross-functional teams•Facilitate campaign status calls with clients & partners in regards to campaign•Manage campaign schedules and timelines•Research and escalate technical and platform related issues that impact our ability to deliver services to the client to the corresponding partner CSM•Created and maintain training document for the Campaign Operations Manager role•Developed and documented processes for new integrations with clients

Mountain View, Ca

• Manage multiple project plans to complete time sensitive purchased services of assigned clients while staying on budget• Create Project Scope that includes client requirements and goals while ensuring that best practices are met• Facilitate complex projects with cross functional teams to ensure all tasks are understood, completed, and exceed regulatory requirements while meeting deadlines by tracking the critical path schedule• Maintain clear communication and status reports with cross-functional teams after Project handoff• Analyze metrics from SalesForce within an assigned project to determine process improvements• Conduct UAT with Users, Developers, Enginners, and Testers on internal tools after completing product backlogs to ensure all features and bugs have been completed• Communicate project status to the account team and clients by pulling comprehensive project data from Salesforce

Mountain View, Ca

• Coordinated with Operation Teams and Clients for each account on receiving preliminary project assets• Managed new campaign/project launches and develop and maintain campaign calendars and tasks; as well as, ensuring all campaigns/projects meet or exceed deadlines and meet regulatory requirements• Ensured all campaigns/projects were properly documented, communicated and executed according to program goals and specifications• Assisted retail clients with technical execution, program implementation, and first-tier technical troubleshooting on their Ecommerce products• Provided consultative best practices and recommendations to Production and Account Management teams

• Re-evaluated the supply chain logistics for the high demand perish products that were 40% of company revenue• Analyze inventory data to determine min and max level and reorder point for high volume products to ensure that no expediting fees are needed and products are always available • Created forms to collect data from department managers to build inventory levels to fulfill demand needs without surplus inventory• Consulted with vendors to determine bulk buy rate and shipping duration to optimize value by establishing the most efficient and cost efficient turnaround time. • Created a prefer vendor list for high demand products by evaluating their lead time, quality of products, and price points