Helen C. Smith Email & Phone Number

Boston, MA, US

• First Chief People Officer for Chief Operating Officer Thomas Netzer leading all talent functions (e.g. recruiting, compensation and benefits, learning and development, DEI and culture, communications) for our.
• Scaled and elevated talent support through filling 7 key leadership roles in 6 months
• Rolled-out new multi-year compensation strategy for frontline workers
• Secured the buy-in and funding for a new Time & Attendance tool projected to deliver more than $8mn ROI.

Boston, MA, US

• I led two global teams supporting the full company at Wayfair reporting into the Chief People Officer. The Talent Strategy/HR Business Partner team supporting SVPs/VPs and the Performance Strategy team which owned.
• Built out Executive evaluation/development and promotion process (Director through VP) with CEO and executive team
• Transformed performance review process over a period of high growth (e.g. multiple years of 20-30% people in their first review process every 6 months) through reducing cycle time by 50%
• Establishing a consistent process across geos/functions and leveraging Workday and building in house tools to support reviews and calibration
• Introduced performance equity measures to reduce potential bias and integrated new People Principles into competencies in < 3 months leveraging cross-business teams
• Scaled the Business Partner team by 3x in response to Executive demand and funding while leading cross-Wayfair efforts on headcount forecasting and org design, leadership coaching, employee engagement strategy and.

Boston, MA, US

Boston, MA, US

• First business partner leading talent strategy for our Chief Merchandising Officer's organization during a period of high growth: Wayfair's overall employee population and revenue grew by >50% in less than two years.
• Introduced and ran a talent development/performance process for the org with a focus on re-setting the performance bar
• Led development of the headcount forecasting process, evolution of compensation bands, philosophy and exception processes with particular focus on rapidly changing roles (e.g. Data Science)
• Built the first model with Commercial recruiting partners to better understand demand and help them staff up accordingly alongside driving prioritization frameworks with the business
• Launched a formal junior rotational program that improved our quality/ability to hire

OO

Boston, Massachusetts, US

• Promoted from Associate with an offer to return post MBA. Led projects across organizational design, go-to-market strategy/business growth for telecommunications/consumer goods and governmental bodies in Indonesia.
• Developed business case and organizational structure for new subsidiary for state-owned logistics company
• Piloted implementation of new micro-market distribution strategy for sales managers across Indonesia for leading telecommunications company
• Created culture change and communications strategy for largest division of major Filipino telecommunications company, working closely with large client team spanning Network and HR
• Developed 3 year IT transformation program and managed client team in 9 month project, including re-organization for Indonesian telecommunications company
• Lead researcher for "Growing Pains, Lasting Advantage"​ report on tackling Indonesia's talent challenges, including 5 year supply demand modelling

Washington, District Of Columbia, US

• First full-time Project Associate in Liberia managing the design and implementation of a landmark randomized controlled trial of cash transfers and cognitive behavioral therapy for at-risk men under the direction of.
• Designed and programmed baseline and endline survey instruments (>1500 questions in Liberian English) and developed protocol for behavioral games/cognitive tests and qualitative component (semi-structured interviews.
• Recruited, trained and managed team of approximately 20 local research assistants, the majority of whom had never done similar work before
• Worked closely with international and local implementing partners to develop behavior change curriculum, structure recruitment of participants into trial and manage transition from pilot to second cohort

London, GB

• First Princeton in Asia fellow for Save the Children in Banda Aceh, Indonesia, operating during the post-tsunami/post-civil war period. Select achievements include:
• Analyzed survey data, managed data entry team for 600 person household survey in three districts following four years of post-tsunami child health programs
• Coordinated reporting from five districts with nearly 60,000 direct beneficiaries, analyzing weight, height and immunization status of children visiting health posts
• Managed consultant to produce promotional materials to launch health worker federation and organized press conference with daily media coverage on television, radio and in print

London, GB

Princeton in Asia Fellow working on a variety of grant- and sponsorship- funded programs focusing on health, education and disaster preparedness.

Master Of Business Administration (M.B.A.)

Ba, International Affairs, Arabic, Spanish

Arabic, Forced Migration