MEET HELEN > I am a conscientious and dependable person, with expertise in quality, compliance and operations management. Having worked in both the private sector and within local government, I come with a wealth of experience in project management, quality auditing, performance reporting, resource management and peer mentoring in the Service industry. I am practical and disciplined, with a precise and consistent approach to projects.KEY SKILLS >• Qualified internal quality auditor, awarded by NQA (National Quality Assurance).• Proficiency in all areas of Microsoft Office 365, including Teams, Forms, SharePoint, OneDrive and some knowledge of Power BI.• Efficient at learning new tools and applications, including a tailored version of Salesforce to meet Regulatory Services’ needs, and a bespoke translation Project Management database (Dovetail), and training other users.• Excellent communication skills, both with internal and external stakeholders.• Exceptional customer service skills, building solid relationships with both consumers and business clients.• Strong Project Management skills, based on Prince 2 principles.• Senior management skills including reporting, staff training and supervising, peer mentoring and line management.• Dependable, accurate, and able to set high standards for myself and others.• Strong team member, able to recognise others’ key strengths and weaknesses and assign tasks appropriately.• Up-to-date training in adult and children safeguarding, equality and diversity, and management of health and safety.
Listed skills include Language Services, Technical Translation, Trados, Translation, and 50 others.