Helen Dewdney Email & Phone Number

Best-selling author, blogger, consultant, consumer champion, journalist, speaker and presenter.Customers past, present and future are the most important part of your business. Obviously! It costs 5 times as much to gain a new customer to retain one, so turn those customers into superfans who sell your business for you.My consultancy packages can help you to achieve just that!⭐ Power hour telephone /Zoom calls to give you your customers' thoughts on complaint handling, what frustrates them and how to improve your complaint handling ⭐ Identifying, exploring and reducing the risks associated with your correspondence with vulnerable customers⭐ Workshops with strategy developers ⭐ Tailored mystery shopping⭐ Interview CEOs and ask them questions set by customers.You don’t have to:☹️ despair at customers who don't know what they want to resolve issues☹️ stress about customers shouting at you/your staff and wanting to constantly escalate things and then doing it☹️ agonise that you will lose future custom☹️ worry about the effect that what your team does could have on vulnerable customers😉You just focus on continual improvement with ongoing challenge and support.Interested in having less stress and improving things for staff and customers and the business?Contact The Complaining CowAvailable for:ConsultancySpeaking eventsMedia appearancesOpinion/advice for consumer articlesWriting for the mediaStorytellingServices https://www.thecomplainingcow.co.uk/services/Free download Customer Service: 5 ways to rave reviews & referrals. Just by tweaking a few processes you can improve loyalty and sales. business.thecomplainingcow.co.ukRegular media appearances include BBC Breakfast, The One Show, Radios 2/4/5 regional/local radio/press, ITV, Channels 4 and 5.Freelance journalist written for Financial Times, The Telegraph and Moneywise covering saving money, protecting yourself financially and complaining effectively.Weekly money saving tips for BBC Radio London

Listed skills include Leadership, Consulting, Charities, Strategic Partnerships, and 34 others.