Sales Operations And Customer Service Senior Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Helen Do Email & Phone Number
Sales Operations | Salesforce.com | Business Planning | Analytics | Cross-Functional Team Direction | Project Management | Customer Experience
at
SMARTsemi
1 work email found
@wintecind.com
6 phones found area 650 and 408
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Sales Operations | Salesforce.com | Business Planning | Analytics | Cross-Functional Team Direction | Project Management | Customer Experience
Location
Austin, Texas Metropolitan Area, United States
Who is Helen Do? Overview
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Quick answer
Helen Do is listed as Sales Operations | Salesforce.com | Business Planning | Analytics | Cross-Functional Team Direction | Project Management | Customer Experience at SMARTsemi, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at wintecind.com, phone signal with area code 650, 408, and a matched LinkedIn profile for Helen Do.
Helen Do previously worked as Sales Operations and Customer Service Senior Manager at Smartsemi and Director, Sales Operations at Halio, Inc.. Helen Do holds Bachelor Of Science, Business, Marketing from San José State University.
Company email context
Email format at SMARTsemi
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*@wintecind.com
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Profile bio
About Helen Do
With over ten years of cross-functional and hands-on experience in the technology industry, I am a forward-thinking and customer-centric director with proven credentials in sales operations, pipeline management, and business planning. Through clear team leadership, communication, and project management, I ensure all members of my team are properly trained and equipped to handle all tasks in the ever changing world of technology. With diverse expertise in Salesforce.com, data reporting, event and timeline management, and marketing communications, I provide all teams I am a part of with dynamic problem-solving ideas, quickly learning new information, collaborating effectively with clients, and guaranteeing all goals are met. I strive to be at the forefront of improving software products, achieving higher operation efficiency, and driving process optimization.If you would like to connect or know more about my professional story, please send me an InMail message or email me at helenqdo@gmail.comKey Strengths: Managing and developing sales & operations processes, collaborating with executives to identify key business drivers and KPIs; facilitating business process assessments, improvement recommendations, and implementation within sales operations, designing and managing forecast methodology and pipeline management solutions, customer success projects
Listed skills include Salesforce.Com, Crm, Product Management, Start Ups, and 22 others.
Current workplace
Helen Do's current company
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5 roles
Helen Do work experience
A career timeline built from the work history available for this profile.
Director, Sales Operations
- Promoted to spearhead implementation of Salesforce CRM, including management of ongoing customization and maintenance, project estimation, and order management activities- Oversaw system design efficiency to enable cross-business functions, managed consultant agreements and integration with CPQ, and ensured adoption and success of CRM by championing process automation, training, and system-usage policy enforcement- Evaluated individual project costs through labor and materials BOM requirements with goal of cost reduction and lean project management solutions- Analyze and present sales pipeline and CPQ data analytics to executive team leveraging Salesforce reporting
Sep 2019 - Apr 2022
Senior Sales Operations Manager
- Oversaw centralized reporting leveraged to facilitate forecast and management reporting in Salesforce.com- Collaborated directly with sales leadership to support team in goal attainment by overseeing quoting and order management, sample programs management, timely pipeline, and forecast analysis- Led initiative to architect new business processes and systems based on continuous improvement, initiating RMA process with Quality Assurance team, spearheading integration between Salesforce.com and NetSuite with Finance, implementing and executing on-time-delivery KPI with Operations, and building team culture that enabled consistent focus on customer engagement
Mar 2019 - Aug 2019
Director Of Business Operations
- Recruited as member of senior leadership team with overall accountability for key strategic projects, including commission management, pipeline qualification (accelerating inventory velocity), bookings, ASP, and sell-thru analysis- Streamlined RMA and freight processes, Failure Analysis and customer response initiatives, and operational excellence in logistics- Facilitated efforts with the CEO to establish productive work relationships with key stakeholders, including executive management team, key senior-level managers, and external constituencies
May 2017 - Jan 2019
Sales Operations Manager
- Managed processes, tools, and technologies supporting enterprise Sales and Marketing teams- Cross-functionally coached, trained, and mentored 15 staff members on Salesforce and general day-to-day operations - Operated as architect for Salesforce deployment during end-to-end implementation, introducing dynamic CRM tool to support multiple departments and building pipeline, order processing, customer management, and third-party integration workflows- Managed Salesforce.com service module to support customers in resolving billing issues and assist with product applications and technical inquiries- Planned lead capture and distribution by collecting and analyzing data from trade shows, inbound website, and targeted campaigns to build prospected customer repository- Created and managed weekly/quarterly Dashboard reports, delivering visibility to executive team through individual, real time performance reporting, 80% opportunity forecasting, and revenue quarter-to-date
Nov 2011 - May 2017
1 education record
Helen Do education
-
San José State University
FAQ
Frequently asked questions about Helen Do
Quick answers generated from the profile data available on this page.
What company does Helen Do work for?
Helen Do works for SMARTsemi.
What is Helen Do's role at SMARTsemi?
Helen Do is listed as Sales Operations | Salesforce.com | Business Planning | Analytics | Cross-Functional Team Direction | Project Management | Customer Experience at SMARTsemi.
What is Helen Do's email address?
AeroLeads has found 1 work email signal at @wintecind.com for Helen Do at SMARTsemi.
What is Helen Do's phone number?
AeroLeads has found 6 phone signal(s) with area code 650, 408 for Helen Do at SMARTsemi.
Where is Helen Do based?
Helen Do is based in Austin, Texas Metropolitan Area, United States while working with SMARTsemi.
What companies has Helen Do worked for?
Helen Do has worked for Smartsemi, Halio, Inc., Credo, and Lunera.
How can I contact Helen Do?
You can use AeroLeads to view verified contact signals for Helen Do at SMARTsemi, including work email, phone, and LinkedIn data when available.
What schools did Helen Do attend?
Helen Do holds Bachelor Of Science, Business, Marketing from San José State University.
What skills is Helen Do known for?
Helen Do is listed with skills including Salesforce.Com, Crm, Product Management, Start Ups, Customer Service, Cross Functional Team Leadership, Account Management, and Cloud Computing.
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