Helen Do Email and Phone Number
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With over ten years of cross-functional and hands-on experience in the technology industry, I am a forward-thinking and customer-centric director with proven credentials in sales operations, pipeline management, and business planning. Through clear team leadership, communication, and project management, I ensure all members of my team are properly trained and equipped to handle all tasks in the ever changing world of technology. With diverse expertise in Salesforce.com, data reporting, event and timeline management, and marketing communications, I provide all teams I am a part of with dynamic problem-solving ideas, quickly learning new information, collaborating effectively with clients, and guaranteeing all goals are met. I strive to be at the forefront of improving software products, achieving higher operation efficiency, and driving process optimization.If you would like to connect or know more about my professional story, please send me an InMail message or email me at helenqdo@gmail.comKey Strengths: Managing and developing sales & operations processes, collaborating with executives to identify key business drivers and KPIs; facilitating business process assessments, improvement recommendations, and implementation within sales operations, designing and managing forecast methodology and pipeline management solutions, customer success projects
Smartsemi
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Sales Operations And Customer Service Senior ManagerSmartsemi Apr 2022 - PresentNewark, California, Us
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Director, Sales OperationsHalio, Inc. Sep 2019 - Apr 2022Hayward, California, Us- Promoted to spearhead implementation of Salesforce CRM, including management of ongoing customization and maintenance, project estimation, and order management activities- Oversaw system design efficiency to enable cross-business functions, managed consultant agreements and integration with CPQ, and ensured adoption and success of CRM by championing process automation, training, and system-usage policy enforcement- Evaluated individual project costs through labor and materials BOM requirements with goal of cost reduction and lean project management solutions- Analyze and present sales pipeline and CPQ data analytics to executive team leveraging Salesforce reporting -
Senior Sales Operations ManagerCredo Mar 2019 - Aug 2019San Jose, California, Us- Oversaw centralized reporting leveraged to facilitate forecast and management reporting in Salesforce.com- Collaborated directly with sales leadership to support team in goal attainment by overseeing quoting and order management, sample programs management, timely pipeline, and forecast analysis- Led initiative to architect new business processes and systems based on continuous improvement, initiating RMA process with Quality Assurance team, spearheading integration between Salesforce.com and NetSuite with Finance, implementing and executing on-time-delivery KPI with Operations, and building team culture that enabled consistent focus on customer engagement -
Director Of Business OperationsLunera May 2017 - Jan 2019Santa Clara, Ca, Us- Recruited as member of senior leadership team with overall accountability for key strategic projects, including commission management, pipeline qualification (accelerating inventory velocity), bookings, ASP, and sell-thru analysis- Streamlined RMA and freight processes, Failure Analysis and customer response initiatives, and operational excellence in logistics- Facilitated efforts with the CEO to establish productive work relationships with key stakeholders, including executive management team, key senior-level managers, and external constituencies -
Sales Operations ManagerLunera Nov 2011 - May 2017Santa Clara, Ca, Us- Managed processes, tools, and technologies supporting enterprise Sales and Marketing teams- Cross-functionally coached, trained, and mentored 15 staff members on Salesforce and general day-to-day operations - Operated as architect for Salesforce deployment during end-to-end implementation, introducing dynamic CRM tool to support multiple departments and building pipeline, order processing, customer management, and third-party integration workflows- Managed Salesforce.com service module to support customers in resolving billing issues and assist with product applications and technical inquiries- Planned lead capture and distribution by collecting and analyzing data from trade shows, inbound website, and targeted campaigns to build prospected customer repository- Created and managed weekly/quarterly Dashboard reports, delivering visibility to executive team through individual, real time performance reporting, 80% opportunity forecasting, and revenue quarter-to-date
Helen Do Skills
Helen Do Education Details
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San José State UniversityMarketing
Frequently Asked Questions about Helen Do
What company does Helen Do work for?
Helen Do works for Smartsemi
What is Helen Do's role at the current company?
Helen Do's current role is Sales Operations | Salesforce.com | Business Planning | Analytics | Cross-Functional Team Direction | Project Management | Customer Experience.
What is Helen Do's email address?
Helen Do's email address is he****@****bal.net
What is Helen Do's direct phone number?
Helen Do's direct phone number is +165024*****
What schools did Helen Do attend?
Helen Do attended San José State University.
What are some of Helen Do's interests?
Helen Do has interest in Vietnamese Culture, Add On/api Applications, Tech Trend Watcher, Crime Solving Series, Smart Phones Related News, Social Media Blogging, Pets (Especially Dogs), Tennis, Golf, Traveling (Domestically For Now).
What skills is Helen Do known for?
Helen Do has skills like Salesforce.com, Crm, Product Management, Start Ups, Customer Service, Cross Functional Team Leadership, Account Management, Cloud Computing, Sales Operations, Management, Mrp, Pre/post Sales Engineers.
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