Helen Dombrowski Email & Phone Number

* Promptly answer and resolve support calls for a large user base of over 800 members, involving attorneys, staff and management including software installs/support, hardware and printing issues.* Active Directory administration.* Responsible for user account creation and administration of new hire PC login accounts which include setups in Novell, Active Directory, profile and home directories and folders, FileSite, eFax, Workflow (Records Department Administration Software) and Postini (spam and email filter); disable login accounts upon employee departure based on a time-sensitive schedule.* Update employee profiles with office and secretarial information via an Access database which replicates to the internal and external websites.* Experience with Altiris and installing virtual applications.* Perform upgrades of operating systems and software as recommended by network and software specialists.* Accept and fulfill management projects including setups of office and firm-wide distribution groups, documentation of specific projects and corresponding weekly with Practice Chair attorneys regarding new hire of attorneys and departures of same.* Travel to out-of-state offices for technical and training support.* Utilize soft skills in that I possess the ability to work independently without direct supervision; proven team workgroup skills; good written and verbal communications.

* Team secretary working for Litigation Partner and two Associates.* Transcription and preparation of letters, documents, motions and briefs and filing of same with local, state and federal courts.* Organize, file and management of extensive case load files.* Screen correspondence, telephone and personal contacts with clients, telecopy and email communications.* Extensive experience in Word document formatting, efaxing and conversion of documents.