Helene Decamps Email & Phone Number

Bangkok, Th

Liège, Walloon Region, Belgium

BeeVibrand Marketing SNC is a creative marketing collective focused on strong branding and sustainable growth through strategies to diversify passive and active revenue channels. We free up your time while increasing your resources for success. We help turn ideas that you are passionate about, into products and services that people love.From Budding to Buzzing Brands. Grow a sustainable business with a clear brand voice and personality through proven organic and paid techniques. Always up-to-date on the latest algorithm changes to help you stay ahead of the competition and be found online by quality leads. Make your Brand Vibrant! #makeabuzz #vibrantbrands

Bangkok, Bangkok City, Thailand

- Grew the company's online web traffic from less than 50 website visits per month to 6000+ website click-throughs per month from organic SEO and targeted copywriting efforts.- Brought an average of three monthly organic high-ticket lead generations from high-profile clients such as Nestle.- Grew the company's LinkedIn Page from 800 to 3000+ targeted customers through organic content.- Delivered copywriting content monthly for SEO blogs, email newsletters, and PR to relevant shareholders, decision-makers, and Industries.- Provided remote sales training to the in-house sales team to increase sales conversions- Provided weekly consulting to the in-house marketing and IT teams.- Set up and consulting for CRM systems to improve their operational workflow and allow scaling of sales and contracts.

Bangkok City, Thailand

Kingsmen Hospitality Services is more than your average service company, having developed a systematic and data-driven approach to all their services. Combining both new technology and traditional hospitality values, Kingsmen Hospitality provides the best of both worlds.Founded in 2017 by an unparalleled team of passionate, caring and trusted Hospitality Specialists, with more than 80 years of combined experience, Kingsmen Hospitality is a Bangkok-based company that delivers bespoke hospitality training solutions and leading quality assurance audits.Kingsmen’s Consultants provide 'Knowledge' through the 'Innovation' of Six Sigma's Process, to 'Nurture' the primary guests of your establishment, your people, so as to foster and stimulate the 'Growth' of your business inside and out. Our proven methods for training and implementing 'Standards' of procedures are guaranteed to increase the 'Motivation' of both your internal and external guests, by paving the foundations and empowering hospitality professionals to exceed expectations. With the strength of their combined 'Experience' in the 'Noble' hospitality industry, their expert team can confidently lead you and your team in your climb to the stars.Kingsmen Hospitality Services - Everything is in the details.

Bangkok Metropolitan Area, Thailand

Cluster Revenue Manager for 5-Star Hotel Oriental Residence Bangkok & Sabai Sabai Chiang Mai.Senior Cluster Revenue Analyst for the 14 other properties within the Revenue Management and E-Distribution Cluster. Pilot Opening Project for a Revenue Management and E-Distribution Cluster of 16 hotels and luxury serviced apartments across Bangkok, Malaysia and Laos. Responsible for providing analytical support by building Business Intelligence tools using Excel and Excel VBA, for the cluster, as well as, for the on-site sales and reservations teams depending on their individual needs. Responsible for assisting the team in establishing the right pricing strategies, realistic forecasting and budgets, proper management of the cluster's inventory, and in optimising the use of the different revenue systems and PMS platforms.ONYX Hospitality Group is one of the fastest growing hospitality players in the Asia Pacific region, and the company behind hotel brands like Amari, OZO and Shama. Growing from one hotel in Thailand to almost 50 hotels across 8 countries, the company has a robust pipeline of close to 30 hotels across the region. The company is working towards its strategic goal of being the best medium sized hospitality player in the Asia Pacific region.

Bangkok

Anantara Riverside Bangkok Resort & AVANI Riverside Bangkok Hotel◦ Managed room inventory of 644 rooms to maximize room revenue◦ Ad-hoc analysis and report generating to communicate the levels and needs of the business◦ Forecasted demand and identified key market segments presenting revenue opportunities◦ Management and analysis of overbooking levels by analyzing no-show rates and related costs◦ Accept/Reject decision making for group reservations based on revenue displacement of other segments◦ Formulated pricing strategies that corresponds with the booking pace, demand, and CompSet◦ Liaised with Sales & Marketing to target strategic segments and accounts

Beverly Hills

The Peninsula Beverly Hills Hotel, 5-Stars 5-Diamonds◦ Managed line staff of four departments during high managerial TO (Club Bar, Living Room, In-Room Dining & Minibar)◦ Implemented excel formulas and VBA macros to reduce administrative workload and increase efficiency◦ Trained employees in upselling strategies to increase revenue ◦ Collaborated with the Sales and Marketing Departments◦ Improved the working environment to improve employee morale ◦ Enforced standards and supervised staff to ensure highest scores in LQA, Richey report and mystery guests◦ Controlled inventory of perishables, liquors & equipment◦ Organized employee schedules◦ Closed monthly payroll◦ Assisted in hiring processes, training & employee evaluations◦ Created menus according to OMNES principles◦ Created steps of standards, SOPs & standardized cocktails◦ Handled VIPs, special reservations and requests◦ Resolved guest conflicts and incidents◦ Analyzed KPIs and ratios to reduce departmental budgetsRecommendations available upon request.

Région De Bruxelles, Belgique

Also worked part-time as Restaurant Server and Barback throughout 2015. Obtained 6 out of 10 stars in two months for service recognition as Executive Club Lounge Supervisor.◦ Controlled inventory levels◦ Enforced HACCP & service standards◦ Provided training to new employees

Région De Bruxelles, Belgique

Extras after school and during weekends, at the Bar or in Private EventsRecommendation letter attached

Beijing City, China

◦ Handled C/I & C/O of French, English, and Spanish speaking guests, serving as the point of contact throughout their stay◦ Analyzed customer feedback & provided strategic directions to management to improve guest satisfaction◦ Increased the wine knowledge of Executive Lounge staffReport on difference of Managerial Styles between Europe and China available upon requestRecommendation letter attached

Région De Bruxelles, Belgique

Banquets, Conference & Events, and ConcertsExtras (Interim Employee)

Région De Bruxelles, Belgique

Internship – Practical applications in alternation with school courses: Business Development (Sales Department)Front Office (Morning & Evening Shift)Night Audit (Front Office)

Région De Bruxelles, Belgique

The time period mentioned above is valid for the duration of the Practical Applications that took course in alternation with school courses:• Governess (Housekeeping Supervisor)• Cost Control/Administration• Night Audit (Front Office)Extras (Interim Employee) in F&B - "Demi chef de rang" & bartender (2012-2015)

Région De Bruxelles, Belgique

Served as first point of contact to guests Handled all requests and Check-Ins & Check-OutsAnticipated needs of return guests

Région De Bruxelles, Belgique

The time period mentioned above is valid for the duration of the Practical Applications that took course in alternation with school courses:• Restaurant (Morning & Evening shifts)• Kitchen (Kitchen porter - Commis)• BanquetingExtras (Interim Employee) in Banqueting and F&B Private Events for Service, Bartending, Set-up (2012-2015)

Région De Bruxelles, Belgique

Internship – Practical applications in alternation with school courses:Kitchen (Morning & Evening shifts, Kitchen porter - Commis)Housekeeping (Minibar, Bedrooms, Public areas)Stewarding

Master Of Business Administration (M.B.A.), American Hospitality Administration/Management

Activities and Societies: President of the Student BodySpecialization in Marketing Strategy and Sales. President of the Student Body..

Master’S Degree, Hospitality Administration/Management

Bachelor’S Degree, Hospitality & International Management Of Business And Tourism

Courses in alternance with Practical Applications in Hotels

Diplôme D'Études Secondaires Et Certificat D'Anglais Cae, Général, English Immersion, Arts D'Expression

General Education, A.P. (Advanced Placement) English Composition, A.P. Biology, Honor Roll Student

Activities and Societies: Chorus, Semi-Professional Dance Team, Public Speaking, Improvisational theatre, Cultural exchanges with Cambodia.