Helene Ervin Email and Phone Number

* In addition to existing Senior Alliance Program Manager responsibilities, expanded scope to entire partner ecosystem – Resellers, Distributors, OEM, Technology Integrators, Global Solution Providers, and Strategic Partners* Managed a team of Partner Ops Analysts* Partner Ops team maintains the Partner-Support alias – front line for all partner inquiries, internal and external* CAM reports/dashboards – SFDC, territory mappings, Deal Registration and Deal Partnership reports* Creating a process for Overlay forecasting within the regular sales forecast cadence* Responsible for gathering partner systems and tools enhancement requests and managing the execution of approved requests* Partner account and opportunity management – setting partner hierarchy and data management guidelines* Managing sales compensation program for all Global Alliance Managers* Managing the Partner Portal consolidation project

* Worked with Divisional VPs and HR liaison to devise a quota modeling framework to determine Alliance Manager quotas * Centralized all Global Alliance comp processing – account and opportunity management, monthly bookings reports, executive validation, auditing of compensation system* Created partner referral process – mapped out how to accept, document and validate partner referrals* Managed the Global Alliance budget process – OpEx and Contra funding* Executive reporting SME – Executive QBRs, Partner QBRs, Dashboards, Forecast Reports, Partner Contribution* Program Managed the technology integration team – sales enablement, reporting framework, SPIFF programs, events, webinars* Documented operational processes and created repository framework in Jive

* Managing all aspects of automated reporting for the North American Cloud Sales team - Being the single point of contact for the EVP and her management team* Trained the NAA sales team on BI reporting and became the front line support for the all levels of sales and executive management – Created training documents and user guides for the management teams * Created a “Forecast Detail” report that pioneered the automation of the forecast process – the first step to Excel decommissioning and full reliance on BI reporting – all within the OBIEE 11g platform* Developed a relationship with all strategic partners, (i.e. Finance, Sales Consultants, Alliance & Channels, etc) to create a more robust, inclusive and complete reporting framework

* Created reports, analysis, and PowerPoints for Quarterly Business Reviews and weekly forecast calls* Created ad-hoc reports based on Executive management requests and P1 requests* Point of contact for all automated reporting within the Sales Operations team* Created documentation and trained the NAA team on automated reporting systems

* Built reporting & analytics framework and documentation for Marketing and Sales Executive teams; * Built a dynamic pipeline model to forecast and set FY12 targets/goals for the Marketing/Sales teams; * Created Executive Dashboard in SFDC to track the marketing demand waterfall and pipeline health. * Customized & standardized marketing waterfall and pipeline health dashboards

Marketing Operations Manager – Marketing Metrics Acceleration Team* Identified areas for amplification as well as course correction by doing more predictive modeling* Created a consistent set of metrics and benchmarks based on marketing results & industry standards* Created a global marketing forum to standardize metrics, streamline reporting dashboards, training, and increase metrics adoption while leveraging existing data foundations and analytical capabilitiesMarketing Operations Manager – Integrated Plan of Record (iPOR) Team* Analyzed field marketing investment and metrics data for future investment recommendations; * Managed and documented the iPOR process – central point of contact for the marketing teams; * Managed the metrics and budget process for the Emerging Markets marketing team Marketing Program Manager – Wireless/Mobility Team * Created collateral for new marketing programs with theatre marketing and solutions marketing teams; * Managed the theatre marketing teams to ensure proper execution of committed programs; * Managed the budget, PO, and metrics process for the Mobility/Wireless team * Created a new process for tracking & reporting partner results;

* Managed the sales process by targeted analysis of the client to offer tailored & innovative solutions; * Managed the new account process by creating and implementing internal routines and procedures;

* Created and implemented the purchasing, shipping/receiving, and inventory/assembly procedures; Designed and maintained analyses and reports for weekly management meetings