Helene Mccrea Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Recognized for superb customer service and freight-forwarding management abilities, and was brought on to IH Mathers/Mathers Logistics to build and expand the freight-forwarding department on a global scale. -------------------------------------------------------------------------------------------------------------------------------------------HIGHLIGHTS:- Managed 3 direct reports in delivering premium client service to 20-50 accounts daily, and ensure optimal efficiency and productivity while maintaining compliance to industry rules and regulations. - Enhanced staff performance by hosting regular meetings to discuss target goals, and provides regular training on best practices based on gaps or deficiencies identified in performance reviews. - Spearheaded an initiative to universalize operations between freight forwarding, customs and account management on global scale, by implementing a new system designed to automate cargo management company-wide. - Boosted profit 191% by applying freight-forwarding knowledge to create process for billing a major offshore company on a per-shipment basis, which provided a more accurate depiction of labour and resource costs. - Trusted to coordinate and delegate staff in the execution of opening another branch office to successfully expand operations for IH Mathers. - Recognized for successfully maintaining KPIs within the 90 percentile within the last 3 consecutive years, as a result of effective leadership and communication to ensure cohesion between staff responsibilities; which ultimately improved client service on multiple levels. - Improved quoting procedures by revamping the ISO profile to streamline documentation flow in processing and monitoring movement of freight information between files. - Maximized warehouse operations by implementing accountability measures such as labelling and reporting processes that were tailored to each client’s needs.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Education record