Recognized for superb customer service and freight-forwarding management abilities, and was brought on to IH Mathers/Mathers Logistics to build and expand the freight-forwarding department on a global scale. -------------------------------------------------------------------------------------------------------------------------------------------HIGHLIGHTS:- Managed 3 direct reports in delivering premium client service to 20-50 accounts daily, and ensure optimal efficiency and productivity while maintaining compliance to industry rules and regulations. - Enhanced staff performance by hosting regular meetings to discuss target goals, and provides regular training on best practices based on gaps or deficiencies identified in performance reviews. - Spearheaded an initiative to universalize operations between freight forwarding, customs and account management on global scale, by implementing a new system designed to automate cargo management company-wide. - Boosted profit 191% by applying freight-forwarding knowledge to create process for billing a major offshore company on a per-shipment basis, which provided a more accurate depiction of labour and resource costs. - Trusted to coordinate and delegate staff in the execution of opening another branch office to successfully expand operations for IH Mathers. - Recognized for successfully maintaining KPIs within the 90 percentile within the last 3 consecutive years, as a result of effective leadership and communication to ensure cohesion between staff responsibilities; which ultimately improved client service on multiple levels. - Improved quoting procedures by revamping the ISO profile to streamline documentation flow in processing and monitoring movement of freight information between files. - Maximized warehouse operations by implementing accountability measures such as labelling and reporting processes that were tailored to each client’s needs.