Helene Mitchell Email & Phone Number

Boston, Massachusetts, United States

Greater New York City Area

SCOPE OF RESPONSIBILITYManaged inventory across 22 locations comprising all US + Canada stores including 13 directly operated stores, 6 outlets, Roger Vivier boutique, 2 Warehouses, and Corporate Office / Showroom. Conducted full inventories twice a year in every location, requiring extensive travel throughout North America. Compiled inventory reports and distilled key insights; Recorded information, shortages, and discrepancies to maintain record integrity; communicated data to Head of Inventory / Global Corporate HQ (Italy) and reported directly to CFO (US). Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Played key role in advising and supporting opening of 10 new retail locations nationwide.TECHNOLOGY + PROCESS IMPROVEMENTSLeveraged new technologies like SAP to automate certain processes and save time on inventory management overall. Operated SAP and DMODA systems, Honeywell hand-held inventory control device, and other tech during weekly scans. Created and implemented robust organization processes, successfully enforcing them to increase quality service standards. Implemented weekly cycle scans and monthly audits to drastically improve visibility into inventory and save time, notably reaching ~100% accuracy in several key inventory categories.

SCOPE OF RESPONSIBILITYDirected all operational aspects of a $14 million store, including management of 6-10 staff, order management, and maintenance of back of the house (BOH) to support seamless operations. Ensured that inventory was monitored and always strictly accounted for; served as exemplar of diligence and transparency. Assisted in management of the sales floor and sales staff. Maintained customer service department. Maintained reconciliation of all bills including alterations and dry-cleaning services. Performed daily financial tasks, including deposits and reconciling sales. Executed all personnel functions such as scheduling and training to ensure that company standards were followed. Conducted daily cycle counts; investigated and remedied inventory discrepancies and sales receipt errors. Ensured timely shipments to customers according to their specifications.SELECT ACHIEVEMENTSImplemented strategies that decreased shrink down to .02% (vs. industry average of 1-2%) for flagship’s three stockrooms. Managed daily counts of high-volume areas; conducted full inventories on 15,000+ units each month. Supervised the receiving process of 400+ units to ensure swiftness and accuracy.

New York City

SELECT ACHIEVEMENTSPlayed integral role in opening 57th St. flagship store, Louis Vuitton’s largest location in the world at the time. Improved the store's inventory accuracy to 98%, with a shrink of less than .3% of a 10-million-dollar store. Oversaw the maintenance of a highly visible global store by constant correspondences with outside contractors. Successfully performed all financial tasks including daily deposits and reconciliation of sales and receipts. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Increased profits through effective loss prevention training and by proactively troubleshooting profit loss areas.