Helene Barrett work email
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Helene Barrett personal email
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I have 20 + years of experience from various roles within Global Service Desk Delivery which has provided me with a profound platform, to further broaden my horizons, exploring an expanding organization within IT Service Management. I thrive in a "Team Player" environment, together with positive colleagues with high ambitions and goals. I love playing a vital key role in an IT Delivery Organisation.I enjoy working proactively, being ahead of the customer, not only making sure results are met, but also raising new ideas in potential areas to reduce or eliminate customer impact and to maintain service quality.My skills/competence areas: - ITIL Foundation - Knowledge Management- Configuration Management- Service Operation- IT Outsourcing Organization- Incident & Problem Management - Maintenance of Process Documentation - Project Coordination Management- Share Point 2007 Migration and Administration - Business Continuity Planning - Service Level Agreement Reporting - MS Office- MS SQL - Purchase to Pay products- electronic invoicing- Cloud base applications - VM Ware, VPN, CitrixI speak Swedish and English fluenlty and have excellent writing skills in both languages.
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It-KoordinatorPraktikertjänstSweden
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It-KoordinatorD-Source Ab May 2024 - PresentIT-Koordinator -
It-KoordinatorPraktikertjänst May 2024 - Present
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Business Operations CoordinatorRillion Feb 2024 - May 2024Stockholm, Sverige -
Product Support SpecialistRillion Jan 2017 - May 2024Stockholm, Stockholm, Sverige
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Product Support SpecialistPalette Software Ab Jan 2017 - May 2022Stockholm, Sweden
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Product Support SpecialistBasware Jan 2015 - Dec 2016Gustavslundsvägen 151 C, Alviks StrandProduct Support for Baswares e-Invoice ProductsIncident Management handling 2nd line support for two of Baswares own P2P products.Support for endusers using a Supplier portal for invoicing, for Virtual Printer solution and e-invoicing via telephone and email. -
Service Desk Delivery SpecialistHewlett-Packard Jun 2012 - Sep 2014Solna FrösundaService Desk Delivery Specialist, supporting function for Ericsson in local Service Desk in Solna.Primarily this role concerns with the day to day operational performance of the Service Desk from the HP Services side, and covers incident management control, problem management, change management and business extension implementation of incoming new service or applications. The SDS supports the Service Delivery Manager (SDM) in ensuring that organizational, operational, financial, quality and customer satisfaction targets are consistently met or exceeded within the assigned Service Desk. -
Global Coordination Team MemberHewlett Packard Enterprise Jun 2012 - Feb 2014Frösunda, SolnaKnowledge ManagementAs a Global Coordination member, involved a team of people working with customers request for application changes in CMDB and Knowledge Mgmt DB. Liaising Account IT Managers,responding and coordinating information from email from Service Managers and Global Requests (RFS) from Ericsson, HP and third party vendors.
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Global It Project CoordinatorHewlett-Packard Jan 2011 - May 2012IT Project Coordinator in Global Service Desk.Held local and global projects in accordance to IT Service Desk Standard Processes/Implementation.I was assigned a project concerning consolidating web chat support which included move from Bulgaria support to Malaysia and Costa Rica, covering 24/7 IT support for approx 20000 global end users. Apart from the consolidation the purpose of the project was to ensure that the KPI within 2 min of answering time for support, was accomplished. This meant finding information how the tool was built and to set up metrics in the tool to be able to measure the stipulated targets.
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Quality Lead/Incident CoordinatorHewlett Packard Enterprise May 2007 - Dec 2010HP It Service Desk Stockholm- Analysis and Reporting on Customer satisfaction - Point of Contact for inquiries from customer - Quality Improvements - IT Processes- Sharepoint (Record Retention) administration for the account, IT Organization- Business Continuity Plan, Recovery Process in case of loss of location- Problem Management (Proactive) in Service Desk- Global Coordination teammember- Email correspondance with suppliers, Project participation
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ReportingHewlett Packard Enterprise May 2005 - Sep 2007Stockholm, SverigeReporting SLA's (Service Level Agreements) internally IT Service Desk Stockholm.This gave me the chance to enhance my MS Excel and reporting skills as well as speeding- and automating standard reporting, serving both GSD and the Account Management.I also had the opportunity to initiate so called "Quality Groups" with members of people working in Service Desk. The purpose of this project was to engage in the agents ideas in Service Desk and to promote their innovative ideas to the upper management, with regards to proposed improvement areas.
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Mobile Extended Support SpecialistHp May 2001 - Aug 2003Stockholm, SverigeMobile Extended Support - 2nd Line Application support for Mobile synchronization with Outlook and Remote Access Support for end users for the largest global account.During 2002 I was awarded by my managers for holding up the quality of support, even though the rest of the members of the team were taken from the support to new assignment. -
1St Line Service Desk AgentEricsson Jun 1999 - Apr 2000Västberga Stockholm1st Line Service Desk Agent at Ericsson IT Service Desk, Support Function for one of the largest accounts supporting 2500 PC applications for approx 20.0000 end users all around the world. -
WaiterBerns 1990 - 1997Waited tables in the A´ la Carte Restaurant and the lunch restaurant.
Helene Barrett Skills
Helene Barrett Education Details
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Komvux/Kunskapslyftet - 3 TerminerMicrosoft Nt Technician -
Jakobsbergs FolkhögskolaA Certificate
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Skanstulls GymnasiumSociologi
Frequently Asked Questions about Helene Barrett
What company does Helene Barrett work for?
Helene Barrett works for Praktikertjänst
What is Helene Barrett's role at the current company?
Helene Barrett's current role is IT-koordinator.
What is Helene Barrett's email address?
Helene Barrett's email address is he****@****ail.com
What schools did Helene Barrett attend?
Helene Barrett attended Komvux/kunskapslyftet - 3 Terminer, Jakobsbergs Folkhögskola, Skanstulls Gymnasium.
What are some of Helene Barrett's interests?
Helene Barrett has interest in Social Services, Listening To Music, Children, Going To Concerts, Civil Rights And Social Action, Taking Long Walks, Photography, Poverty Alleviation, Running, Writing (In General).
What skills is Helene Barrett known for?
Helene Barrett has skills like Itil, Service Desk, Service Delivery, Incident Management, It Service Management, Service Management, Problem Management, It Management, It Operations, Process Improvement, It Outsourcing, Sharepoint.
Who are Helene Barrett's colleagues?
Helene Barrett's colleagues are Stefan Holm, Elin Magnusson, Nathon Stearns, Pia Thörn, Amanda Lygdbäck, Iliyana Ruseborn, Vendela Burnett.
Not the Helene Barrett you were looking for?
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Helene Barrett
Canada -
1sbcglobal.net -
1gmail.com2 +184342XXXXX
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Hélène Barrett
Lille1gmail.com
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