You are a Business Leader, an Innovation Manager, a CSR Manager, a Human Resources Manager... and you feel that the world's evolution is uncertain...In this context, your company must develop a forward-looking vision to ensure the future. I propose to challenge you in your projects of business transformation, responsible innovation, fair governance or CSR policy!Let's co-design the future of your company and deploy the operational implementation of your innovative projects by putting the human being and his resistance to change at the center of each action.Here are some ideas for projects that we could carry out together:- Create your strategic governance committee- Co-constructing your transformations (organizational, innovation, customer experience or digital transformation plan)- Implement your innovation strategies with your teams- Transform your customer experience (innovation, internationalization) and employee experience departments- Standardize your business reengineering in different countries- Support the integration and management of new structures resulting from a merger-acquisition- Develop a business unit Other needs, ideas ???Let's talk about it during a short video meeting! https://umantex.com/contact/If you want to stay in touch: subscribe to our newsletter: https://umantex.com/contact/For an overview of umantex: values, method, offers: www.umantex.comTo learn more about the association/laboratory of responsible innovation: Think Innov' https://pinkinnov.com/
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Founder And CeoUmantexParis, Fr
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Chief Transformation Officer By ImtXmcoParis, Fr -
Founder & CeoUmantex Nov 2018 - PresentParis, France, FrYou are a business leader, an innovation manager, a CSR manager, a human resources manager... and you feel that the world's evolution is uncertain...In this context, your company needs to develop a prospective vision to ensure the future. umantex offers to challenge you on your business transformation, responsible innovation, fair governance or CSR policy projects!More than a consulting agency that brings you a concept and a methodology of actions, umantex deploys its know-how during the operational implementation of your innovative projects. We accompany your teams in a spirit of co-construction by putting the human being and his resistance to change at the center of each action.According to Forrester's forecast, "Greenwashing becomes a serious business risk in 2023". Authenticity and anticipation can be the solution. Let's meet!
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Scale-Up Director & Dsi - Interim Manager By AdequancyWatèa Oct 2023 - PresentClermont-Ferrand, Auvergne-Rhône-Alpes, FrOrganization and scale-up to company level with industrialization of key processesManagement of IT department and Software factory (strategy, product development, management of infrastructure and development teams) -
Board Of Directors Member - Csr CommitteeUpergy May 2020 - PresentLimonest, Auvergne Rhône-Alpes, FrUpergy is consumable products distribution specialist in autonomous energy area, a company listed on the Euronext Growth exchange. -
Governance Committe Breakthrough Innovation MemberNaval Group Dec 2018 - PresentParis Cedex 15, FrGovernance Committee Member for Disruptive Innovation HUBSpeed up technological innovation and drive breakthrough innovationThe Naval Innovation Hub of Naval Group carries out breakthrough innovation programs involving innovative products and processes designed for high-growth target markets. -
Executive Board MemberComité Richelieu Dec 2019 - PresentParis, Île-De-France, FrVice-President of the Board of Directors in charge of innovative public procurements and CSR -
Ceo And FounderThink Innov' Dec 2014 - PresentParis, France, FrWomen and men association around innovation based on mutual support, sharing knowledge, know-how and methods to set-up creative & innovative businessCo-author "The integration fo sustainability in organizational innovation strategies, policies and practices" and « le côté rose de la force, les femmes au cœur de l’innovation », book sold on Amazon. -
Board MemberPacte Pme Jun 2022 - PresentParis, Île-De-France, Fr -
Investor And Strategic Committee MemberLes Cosmétiques Frais Freedge May 2022 - PresentSaint Beauzire, Auvergne, FrLes cosmétiques frais et bio! -
InvestorAlgosource May 2022 - PresentGuérande, Pays De La Loire, Fr -
Transformation Director - Interim Manager By EimMölnlycke Health Care Apr 2022 - Dec 2023Gothenburg, SeSupporting the Global Customer Care in defining its worldwide strategy with the closure of a business unit in Belgium, relocation in 10 European countries, digitalization and transformation of their customer experience. -
Transformation Director - Interim ManagerVille De Noisy-Le-Grand Dec 2020 - Dec 2021Noisy-Le-Grand, Île-De-France, FrImplementation of Noisy-Le-Grand Smart City - Preparation for the transformation of the organization, piloting the digitalization of the city hall and its services and opening up to new activities within the strategy and innovation department -
Chief Customer OfficerOvh Jan 2017 - Oct 2018Roubaix, FrIn charge of the worldwide Customer experience and Employee experience through customer relationship centers across 15 counties -
Innovation & Marketing Vice PresidentTeleperformance Jan 2013 - Jan 2017Paris, Île-De-France, FrCreation of CorteX, lab around innovation, design and measure of Customer experience which gathered more than 100 Top Managers from Retail, Luxury, bank, Insurance, High Tech,... sectorsCreation and management of an Innovation committee and creation of a innovation communityCreate a measure of Customer experience value program, which becomes for Insurance sector a new award. Innovate and reinvent by Customer experience a call center end to end customer journey for one of our client.Define a new global digital strategy, brand repositioning and modernization with the implementation of a new communication platform including brand content -
Transformation Business And Operations Support DirectorTeleperformance Apr 2010 - Jan 2013Paris, Île-De-France, FrB&O support transformation plan• Create the Business and Operations Support strategy for France, Nearshore and EMEA and collaborate with US• Centralized 28 support services (scheduling, mission control and reporting) with restructuring business reengineering, design and implement the information system (HR data base, P&L, workforce, datawarehouse),
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Customer Services Operations DirectorTeleperformance Jul 2007 - Apr 2010Paris, Île-De-France, FrCreate and manage the Customer Service Division with 1300 transferred employees.. Define the activity transfer strategy and the employees integration with a voluntary departure plan,. Manage the operations transformation plan with processes standardization and performance management.
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Deputy Chief Executive Officer (Mca)Groupe Teleperformance 1999 - 2007Paris, Île-De-France, FrStarted by Business Unit Director for Teleperformance France : Management of outsourcing Customer service and Facilities management department Then nominated Customer Service Operation Director : Management of 4 department located in EMEAAnd nominated as Deputy Executive Officer for Caribbean : Customer service transformation plan management with employees transferExecutive committee and non executive member of Board of Directors in charge of the subsidiary
Hélène Campourcy Skills
Hélène Campourcy Education Details
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MiddlenextExecutive Board Member For Reasonable Governance -
MiddlenextCsr For Gouvernance
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Université De BordeauxInternational Commercial Negociation And Marketing
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Ism - Institut Supérieur Du MarketingE-Marketing Strategy
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Copc Inc. CertificationCopc Certified Coordinator
Frequently Asked Questions about Hélène Campourcy
What company does Hélène Campourcy work for?
Hélène Campourcy works for Umantex
What is Hélène Campourcy's role at the current company?
Hélène Campourcy's current role is Founder and CEO.
What schools did Hélène Campourcy attend?
Hélène Campourcy attended Middlenext, Middlenext, Université De Bordeaux, Ism - Institut Supérieur Du Marketing, Copc Inc. Certification.
What skills is Hélène Campourcy known for?
Hélène Campourcy has skills like Innovation, Customer Experience, Change Management, Business Strategy, Management, Crm, Contact Centers, Performance Management, Workforce Management, Strategic Planning, Business Transformation, Customer Relationship.
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