Helen Y. Email & Phone Number

Reading, Reading, United Kingdom

Leading a team of business analysts through Discovery and Technical Capability Impact Assessment to support future flexibility strategy.

Working within the Strategic Feasibility Analysis team providing discovery and impact assessment of proposed strategic and regulatory changes to both Business and IT. The results of which have led to savings of over £200m from deferred and descoped changes.

BA for a transformation project to replace a legacy system and manual workarounds with a flexible, efficient and future-proofed solution as part of a wider programme of work; including RFP creation and procurement activities.Involved in delivery of multiple new CRM modules in accordance with new UK legislation.Part of a BA team focusing on the impact of new legislation on legacy Scheduling & Dispatch systems. Also performed Scrum Master and Product Owner roles on smaller projects alongside BA duties

Bracknell

Worked as a Customer Experience Consultant on Oracle Sales Cloud projects. Including requirements gathering, process analysis and improvement and system build/test.

Worked as main Business Analyst on a SAP Hybris upgrade project for a children’s retailer. Including running discovery workshops, writing user stories and acceptance criteria, working closely with UI/Backend Development, QA and UX teams across multiple locations.Worked on an e-commerce upgrade project for a premium clothing brand, rebuilding their UK and international sites to the newest version of SAP Hybris. Duties included writing user stories and acceptance criteria, conducting workshops, sprint planning, maintain traceability and involvement in user acceptance testing. Additional duties included wireframing and mockups using Axure.Worked on a Business as Usual project for an international clothing retailer. Duties included requirements documentation, conducting workshops, running estimation workshops, facilitating user acceptance testing and deployment support.Across all roles worked as part of an Agile onshore/offshore team.

London, United Kingdom

During this time worked in a variety of roles and across a number of industries. This has included business development on a large bid for an international transport hub as well as bids for an alcoholic beverage company, medical supply company and national airline. I also created, maintained and refined a dashboard to show key metrics of the practice alliance with a software vendor. I have worked as a Business Analyst in a global investment bank, eventually promoted to manage multiple projects as Lead. I was also involved in one of Cognizant's 2014 charity projects creating an IT curriculum for an after-school club to encourage more primary school children in IT. I then trained the teachers in how to deliver this.

Sydney, Australia

I managed 1200 active accounts, prioritising customer enquiries and problems. During this time I also facilitated the transition from legacy billing system to new process and system and assisted with the introduction of an online platform for eBooks and subscriptions.

Tutoring young people covering a range of ages from 4 to 17 years old individually and in groupsCreating a curriculum and lesson plan for each child based on individual needs and learning stylesUsing a variety of different teaching methods to suit individuals such as discussion based for older pupils or more fun based activities for younger pupils

Wokingham, United Kingdom

Working in the office I was responsible for updating and maintaining charity website as well as setting up and maintaining budget Excel spreadsheets. I updated the membership database and compiled monthly mailings to members. Also general office duties.

Reading, United Kingdom

Performed general retail duties as well as assisting in sending quarterly newsletter and updating customer database.

Reading, United Kingdom

Helping customers choose the best product for their needs across multiple departments.

Ba, Management And Business Administration, 2:1

Bsc, Psychology

Education record

Activities and Societies: Ran Year 7 Maths Club, Ancient Greek Club