• Coordinate projects conception and implementation, including external and internal stakeholders consulting and agreement• Identify projects risks and mitigation measures • Prepare contractual documents • Prepare budget estimates, manage budgets and follow billed hours on each project • Manage contracts, follow up with the suppliers and update the planning according to advancements

• Act as the product owner for a major project aiming to increase operational effiency and customer satisfaction (implementation of an enterprise service management (ESM))• Formalize business needs, recommendations, processes and action plans for the different standardisation and organizational transformation projects• Coordinate the prioritization and planning of the different standardisation and organizational transformation projects• Act as an reference and expert for everything that is related to continuous improvement

• Coordinate process mapping and continuous improvement projects• Define and create key performance indicators• Analyse operational data, propose improvement recommendations and track the implementation of the related actions• Act as an reference and expert for everything that is related to performance and continuous improvement

• Manage planning and see that user tests for a game are well executed• Act as the main point of contact between the development team of a game and the user research lab• Define which features of a game are priorities for testing at the user research lab• Establish the correction order of problems that were found during user tests based on the problems gravity, the return on investment, the game development priorities and the production schedule• Follow up on the implementation of solutions and validate that they fix the problems identified beforehand

• Project management• Operational diagnosis in companies• Recommendations to increase operational efficiency• Supervise equipment and process implementation• Support operations and problem solving(See projects details in section below)