∙ Produced detailed planning and direction of the new website project; technical and analytic audit, benchmark, production of information architecture, user experience planning and content recommendations.∙ Provided technical recommendations and advice for a customised web solution.∙ Collected, organised and wrote content for the English version of the website; provided tools to ease translation of the site in French and Vietnamese.∙ Liaised regularly with local and international stakeholders.∙ Set up and managed technical tools to optimise performance of the site (page load time and SEO management).∙ Produced guidelines and best-practices documentation for content management.∙ Monitored website performance and analytics.∙ Played a key role in content production and social-network community management.∙ Coordinated the organisation of the PNC 2015 graduation ceremony event.∙ Supported Education and External Relationship departments needs.∙ Coordinated environmental awareness and waste related workshops with staff and students with external stakeholders.∙ Created guidelines and setup of a recycling system.Key achievements: ∙ Delivery of a thoroughly well designed technical solution, a responsive trilingual website with well-structured content and online donation platform. Visit the website!∙ Contributed to many projects including the creation of guidelines, setup and adoption of a recycling system in the center.

∙ Forward planning and real time resources and production management.∙ Managed the agency’s project portfolio and monitored projects KPIs.∙ Strategic recommendation on resources capacity.∙ Responsible for all estimates, scope and proposals.∙ Managed a team of producers and production resources and optimised utilisation.∙ Influence and support production and planning team.Key achievements: ∙ Development of a set of tools to manage and deliver information efficiently.∙ Development of key internal communications tools used to manage projects.∙ Creation of the agency’s framework in collaboration of key internal stakeholders.∙ Development of a strong relation between production and planning team.∙ Effectively met the high standards of the Digital Production Coordinator role and promoted in June 2013 to Digital Production Manager position.

∙ Managed the production of campaigns from client brief to deployment and post campaign report.∙ Responsible for online and integrated creative and studio briefs.∙ Liaised and acted as the link between the client and multiple stakeholders involved in the campaigns production.∙ Responsible for CMS updates, AdWords and Facebook campaigns.∙ Managed delivery and campaign achievement.∙ Managed budgets and administration tasks.Key achievements: ∙ Contributed to the success of multiple and multichannel retail and brand campaigns ∙ Effectively met the high standards of the Account Coordinator role and promoted in January 2012 to a Digital Account Executive position.

∙ Met with clients to present agency and campaigns. ∙ Took clients briefs and briefed creative team. ∙ Managed and monitored production of campaigns to meet specifications and deadlines. ∙ Responded effectively and pro-actively to requests of clients and colleagues.Key achievements:∙ Developed a thorough understanding of agency production process and management. ∙ Contributed to the establishment of new management and production process policy.