Helene Leissner Email & Phone Number

Solna, Se

Stockholm, Sweden, Se

Responsible for driving the Digitalization, insight, and process agenda within Tele2 IoT with a customer perspective. Heading up a team with experienced process, transformation, and Data analytics managers. Have the responsibility to enable streamlined sales and operation with supporting tools including the online channel for our customers. This is achieved by having close cooperation between business and IT.

Stockholm, Sweden, Se

I'm heading up the Data Analytics and process management discipline for the Tele2 IoT division. Responsible for driving the digitalization and customer experience for our customers as the friendly expert. Proudly delivered a digital proposal to contract flow, and launched a new customer support channel via a customer portal built on the Salesforce Experience Cloud. With this, we have reduced the lead time with + 5days.

Helsinki, Fi

Strategy and business development driver within Personal Banking business, offerings and distribution network to our customer within the Savings and consumer lending area. Driver of Strategic projects on assignment from Personal Banking Sweden leadership team.

Helsinki, Fi

Lead Business Architect for the Private Banking area specialised in Savings, Customer relationship management and Customer experience. Part of setting up a new agile value stream driven development team within the savings and wealth area toward the Retail sector. Responsible to suppport the value stream definition, strategy breakdown into road map and ensure development activities are supporting the strategy and the wanted customer experience. Driving the work to include service design way of working

Kista, Stockholm, Se

I headed up the sales process management area for the Ericsson Group to strategically transform and implement in an agile way a lean, customer oriented and digital sales way of working, including supporting tools (Microsoft CRM) on assignment from SVP, Head of Sales. I managed an off-shore team in India related to operational questions and a sales operation team cross the globe to drive strategic changes.

Kista, Stockholm, Se

Headed up a team of 13 project managers, architects and business developers with the Ericssons global logistic/Supply Chain with IT and process development responsibility for the areas Supply contract management, Order management, Distribution, Warehousing, Customer invoicing, Business Intelligence and EDI areas. All development is done based on risk and business case calculationsThe responsibilities included strategic program execution, competence development, team development, Salary setting, budget, recruitment and define and follow up KPIs for the area. Part of the leadership team

Kista, Stockholm, Se

Process Manager for the Global Deliver process. The main task was to develop efficient processes, tools (SAP) , roles and organisation to ensure that Ericsson has a flow efficiency, lean and competitive Supply chain (deliver) process including supply contract management, order management, warehousing, distribution and invoicing used by all Ericsson companies world wide.

Kista, Stockholm, Se

Built up and headed up a team of 8 people with in the area of buy-to-order supply chain scenario in Ericssons deliver process. The responsibilities included competence development, team development, Salary setting, budget, recruitment and define and follow up KPIs for the area. Part of the leadership team

Kista, Stockholm, Se

Responsible to drive operational excellence for the sales - supply interface Contract Management via a network around Ericssons Market unitsAlso deliver process manager for Ericsson SwedenImplemented the ERP system (SAP) at the logistics department

Kista, Stockholm, Se

Internal IT and management Consultant in the Strategic program to change ERP system (SAP) for Ericsson phase one Ericsson AB (EAB) Responsible to do the support process transformation when outsourced to 3rd party. Product owner for the support system WIH and IT Product ordering system Gordon.

Se

Partner owned company.Technical consultant, team leader. Mainly worked with design and development of Oracles databases and products within postal and insurance business

Paris, France, Fr

Technical consultant, team leader. Development of CRM system for the Energy market

Master Of Science (M.Sc.), Industrial Engineering And Management - Supply Chain And Logistics, Information Systems

Scor Certification, Supply Chain Framework

Lean Six Sigma Yellow Belt, Logistics, Material And Supply Chain Handling

Affärsutvecklingscertifiering