I help organisations improve innovation, profitability and effectiveness by helping them to improve their learning and knowledge skills. I write practical textbooks, run training sessions (open, in-house and away-days), and provide strategic advice/consultancy and coaching. "Knowledge Management" is a complex field encompassing learning, libraries, culture and cognitive (AI). I distil the complexities into practical tools and techniques you can use in your organisation. As an independent consultant, I can advise between different technology solutions or on low-cost changes, whichever gives the best value to your business.I particularly enjoy helping those organisations which have reached a tipping point and need practical help with their first knowledge audit and strategy, although I have helped large and small organisations at all stages of their journey. If you work in a knowledge intensive firm, such as a law or accountancy firm, the effective use and re-use of knowledge improves profitability and increases competitive edge. Having worked with a wide variety of organisations, I can bring their combined learning to you.I also teach business courses, such as change management, quality management, process management, leadership and influencing.Textbooks:"Practical Projects in Legal KM: A Year of Living Knowledgeably""clear, succinct and jargon free" "One of the most pragmatic KM texts I have come across" Ian Rodwell, Linklaters"Knowledge Management Handbook""Chock full of pragmatic and helpful suggestions" "Readable, easy to follow, practical book""Tomorrow's KM"; "Measuring the ROI of KM"; "Innovation in legal KM"Founder and leader of Knowledge Network, the knowledge-sharing and networking group for professional services KMers.Specialties: training, teaching, learning; conversation & collaboration; knowledge audits & strategies; knowledge sharing & management; trusting networks; new technologies and innovation; leading change; social media.