Helen Foyle

Helen Foyle Email and Phone Number

Client Success Manager @ Next
Northampton, GB
Helen Foyle's Location
Northampton, England, United Kingdom, United Kingdom
Helen Foyle's Contact Details

Helen Foyle personal email

n/a
About Helen Foyle

I have developed sales and marketing knowledge through a range of exciting and challenging roles over my career. My approach is to maintain consistency of service while bringing an element of creativity to any role. I enjoy problem solving and facing challenges whether that be working as a self-motivated individual or part of a larger team. As you would expect I am an organised individual adept at multitasking. I am used to working within fixed budgets and ensuring that all projects undertaken have achievable goals with the funds and tools available. This often allows me to be more creative when working on a project as I can ensure that we are also getting the most impact for the time and money invested. I enjoy reviewing the motivations behind a project and enjoy working in an environment where individual views can be recognised and shared to ensure that as a team we deliver the best possible results. As well as my day to day role I have been asked to coach a couple of colleagues within the business who are looking to develop their careers and am pleased to say that I have seen them thrive and progress. Most of my experience lies in the Business to Business arena with a focus on enabling the sales force to enhance their contribution to the business by monopolising all of the marketing tools at their disposal. This means that I have experience in traditional marketing such as brochure production and direct mail, as well as digital marketing and social media optimisation and most things in between. I enjoy working with digital tools and the agility that this offers in providing new opportunities for different customer sets. In 2022 I was asked to take ownership of the Ability Network, which is part of the Travis Perkins Diversity, Equity and Inclusion programme. As lead of the network I have managed several business wide celebrations for key events throughout the year that have positively impacted colleagues from across the Travis Perkins PLC.

Helen Foyle's Current Company Details
Next

Next

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Client Success Manager
Northampton, GB
Website:
next.co.uk
Employees:
10045
Helen Foyle Work Experience Details
  • Next
    Client Success Manager
    Next
    Northampton, Gb
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  • Next
    Client Success Manager
    Next Feb 2024 - Present
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  • Travis Perkins Plc
    Digtal Product Owner
    Travis Perkins Plc Aug 2022 - Feb 2024
    Northampton, England, United Kingdom
    I have been able to combine marketing and digital in this role while learning new role specific processes.Produce user stories (instructions) to feed into the offshore development teamPrioritise our efforts to provide customers with the products they needOwn and refine the digital backlog for a number of digital productsAssess quality/speed of development and drive standardWork collaboratively to establish a shared vision across the company, coordinate consensus on priorities and communicate the ongoing product development journey to stakeholders.Define objectives and measure benefits for your prioritised initiatives to ensure we deliver world class digital experiences for our customers and drive value for the businessPresent and make recommendations to stakeholders at all levels with confidenceChampion the customers’ needs while partnering with the business and technology to break complex problems down into achievable initiatives.Influence, challenge and negotiate with others at a Senior Level to discuss and reach agreementManage customer reviews on Google Play and Apple Development consoleReport on all areas of website and app performanceWork closely with the merchandising team providing optimisations within the CMSEnsure that all developments are working towards business objectives
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  • Benchmarx Kitchens & Joinery
    Trade Marketing Manager
    Benchmarx Kitchens & Joinery Aug 2020 - Aug 2022
    Northampton, England, United Kingdom
    Delivering the Benchmarx agreed Marketing plan for the Trade segment; supporting the Head of Marketing. Creation, delivery and implementation of marketing campaigns, insight, digital, and PR etc. that support the customer journey for the Trade customer.Creation, delivery and implementation of marketing campaignsBig Bang 2020 Launch across 150 branches including POS, PPC campaign, Social media campaign and Radio advertisingIdentifying future opportunities for marketing and business development using business insightsUpdating and maintaining the previous websiteDeveloped the "trade" area of the new Benchmarx websiteManaging the Social Media and PR agency to produce key deliverables and ensuring there is continued development and progression through the monthly social media marketing plan.Developing the local marketing toolkit for all Benchmarx branchesEngaging with additional external agencies for print, design and video productionResponsible for the management of the marketing budgetLeading the Benchmarx and Travis Perkins integration for all areas of Marketing concern including promotions, website development and sales related materialsWorking across Travis Perkins and Benchmarx to develop the Benchmarx Kitchens category on the TP websiteLead the creation of the Benchmarx Promotions page on the TP website Negotiation with internal and external teams on all elements of website development from day to day image amends through to website developments
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  • Travis Perkins
    Marketing Planning Manager
    Travis Perkins Dec 2019 - Aug 2020
    Northampton, United Kingdom
    Responsible for building and implementing strategic marketing plans for key categories that form the focus of commercial and customer objectives.Took ownership of the marketing plan for heavyside including creation, development and measurement,Communicated and collaborated with the wider Marketing & Digital team to build marketing plans Worked closely with the heavyside category team - influencing the strategy and tactics to achieve targetsImplementation / project management of all marketing campaigns and initiatives on time and within budgetWorked to drive innovation and creativity by having a thorough understanding of the market and the broader marketing and communications landscapeManaged third party agency relationships involved in delivering marketing plan (where appropriate.)Strove to be the voice of the customer within the business and ensure all decisions have the customer at the heart.Managed the allocated budget ensuring that all relevant admin and controls are to a high standard.
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  • Bss Industrial
    Marketing Manager
    Bss Industrial Oct 2017 - Dec 2019
    Leicester, United Kingdom
    Main responsibilitiesDeveloping a customer journey for all phases of customer engagement to increase sales and drive a more cohesive approach to our customers.Targeting specific customer sets to obtain great resultsEngaging cross business to find best practiceWorking with supporting agencies when advantageousProject owner for the BSS website (currently under development) Engaging with key stakeholders at all levelsPresentations to senior members of the businessDevelopment of a launch planCreation of a robust testing scheduleDaily supplier interaction and evaluationFull ownership of social media for BSS Implementing personalised content within all marketing to ensure that the customer is at the centre of every campaign.Management of large scale projects such as the BSS product guide and other business related catalogues Ensuring that day to day supplier relationships with multiple agencies run smoothly engaging in regular reviews and auditing of suppliers.Day to day leadership of the Marketing Assistants ensuring that all training is up to date and progression plans are in place.Coordination with the rest of the Travis Perkins PLC to ensure that we are working towards areas of excellence in GDPR and Data management as a wholeSupplier engagement with all strategic suppliersCreation of supplier engagement plansEvaluation of previous projectsAssessment of new ideas for customer benefitTraining plan development for specific supplier contentCommunication of the main business objectives to support Commercial engagement with suppliersObtaining supplier funding for mutually beneficial marketing activitiesCharity champion for the businesses chosen charity partner Mind working on various projects across the business to increase engagement of colleagues.Use of Adobe Creative suite to amend documents/create new from existing templates
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  • Bss Industrial
    Digital Marketing Manager
    Bss Industrial May 2015 - Oct 2017
    Leicester, United Kingdom
    While performing this role I was able to work within a varied marketing environment as Digital Marketing Manager I was responsible for managing the digital marketing budget for BSS Industrial working with a range of agencies to deliver the best solutions in an ever changing market. I was also responsible for creating and executing a digital marketing plan including managing all aspects of Social Media, content management of the BSS Industrial website including software development, sending and designing internal and external emails and where appropriate bringing traditional offer formats to the digital platform. One of my responsibilities while looking after the website in this capacity was to source and write content, this would either be engagement with a supplier, agency or taking existing documents within the business and re-writing content myself where appropriate. As well as the above I was also able to work on special projects to ensure a thought out marketing approach to all areas of new product launches and relaunches including brochures, IT tools for branch staff, digital support and physical POS and sourcing or a wide variety of promotional goods. During this time I was able to begin to develop a customer journey for all phases of customer engagement to increase sales and drive a more cohesive approach to our customers, this was not part of my defined role but was a project that I was passionate about starting as I could see the impact that this could have on the business.While maintaining agency relations I was also responsible for the relationship that wehad with the incumbent PR agency including a review of their effectiveness for this business, this review lead to me sourcing a new PR agency who proved to have a greater impact for the business.
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  • Travis Perkins Plc
    Account Manager
    Travis Perkins Plc Jun 2014 - May 2015
    Northampton, Northamptonshire, United Kingdom
    Managing marketing campaigns and marketing collateralLooking after packaging projects with high demand deadlinesManaging budgets and advising of changes in costsSupervising a range of external agenciesCreating artwork and creative briefs from a description from clientsManaging a range of CRM and data projectsManaging multiple POS projects for a range of clientsEnsuring that distributions are managed and made correctlyLiaising with internal and external staff to ensure that projects run smoothlyConfirming product data with QALeading proof checking meetings ensuring that data is captured and amends madeSupervising dedicated packaging art workersManaging tight deadlines and working within timescales to create the desired resultCreating and following processes and ensure that “best practice” is upheld and where possible improvedTraining of new members of staff on internal systems and softwareManaging staff training opportunities with external agenciesAttending Emerging Leaders courseCreated close relationships with external suppliers building on their expertise to the advantage of the companyEnsuring that invoices are processed and purchase orders match upWorking closely with a number of marketing teams providing advice and support on new projects
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  • Commercial Ltd.
    Print Account Manager
    Commercial Ltd. Aug 2006 - Aug 2012
    Cheltenham, Gloucestershire, United Kingdom
    Sales support during the contract bidding process building tendersProviding specialist advice to customers based on my print knowledgeSourcing products to meet customer requirements and anticipating trendsNegotiating on pricing and submitting cost saving solutionsProviding excellent customer account management to a number of blue chip clientsEnsuring product and quality consistency when sourcing from third partiesMaintaining brand integrity for all products across mediaTraining and supervising other employees within the departmentDesigned and implemented a supplier management programmeAdvised of environmentally friendly alternatives wherever possibleCarried out press passesDeveloped an internal account management “buddy” systemProduced an end user catalogue for non usual productsImplemented procedures to ensure accountability and productivity increasesDeveloped a supplier pricing matrix to ensure sustained prices with sustained qualityExpanded my knowledge to include 4CP, Digital, Pantone colours, RAL colours and RGB to better understand the limitations of print productionManaged the rebrand of several blue chip clients with completion on time and a stock level built to anticipate demand
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  • Hit Entertainment
    Summer Intern
    Hit Entertainment May 2004 - Sep 2004
    Dallas, Texas
    Through a gruelling application process at University I was selected to go to Texas to work at HIT entertainment for the summer.Brand Management Spent working on new products, evaluating ideas and presenting new ideas to marketPRWorking with The Wiggles on their New Orleans stop of the tourAssisting with the meet and greetArranging pre-signed material and distributing to clientsMarketingMarket research on competition activity for new promotionsBob The Builder new project launch team assistanceAnalysis of media presentation of other productsCompilation of published media.
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Helen Foyle Skills

Marketing Digital Marketing B2b Account Management Customer Service Time Management Strategic Thinking Collaborative Problem Solving Positive Psychology Team Leadership Digital Strategy Print Management Project Management Sales Negotiation Marketing Communications Social Media Marketing Strategy Social Media Marketing Project Delivery Brand Management Corporate Branding Email Marketing Email Newsletter Design Email Strategy Website Updating Website Administration Website Monetization Twitter Agency Relationship Management Key Account Development Business To Business Management Monetate Hybris Supplier Negotiation Purchasing Negotiation Social Media Communications Team Management

Helen Foyle Education Details

Frequently Asked Questions about Helen Foyle

What company does Helen Foyle work for?

Helen Foyle works for Next

What is Helen Foyle's role at the current company?

Helen Foyle's current role is Client Success Manager.

What is Helen Foyle's email address?

Helen Foyle's email address is he****@****s.co.uk

What is Helen Foyle's direct phone number?

Helen Foyle's direct phone number is +4416047*****

What schools did Helen Foyle attend?

Helen Foyle attended De Montfort University, Distance Learning, University Of Gloucestershire, Royal Forest Of Dean College - (Gloscol).

What are some of Helen Foyle's interests?

Helen Foyle has interest in Environment, Education, Children, Health.

What skills is Helen Foyle known for?

Helen Foyle has skills like Marketing, Digital Marketing, B2b, Account Management, Customer Service, Time Management, Strategic Thinking, Collaborative Problem Solving, Positive Psychology, Team Leadership, Digital Strategy, Print Management.

Who are Helen Foyle's colleagues?

Helen Foyle's colleagues are Thilina Chamika, Riz Yusaf, Toni Jeffries, Charlotte Gunson, Arthur Britnell, Maya Parry, Ilyas Mohamed.

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