Helen Graves Email & Phone Number

Atlanta, Georgia, United States

As a virtual assistant, I help my clients with day-to-day administrative tasks, re-organizing, rebuilding back office support to streamline back office tasks. I also offer free consultation to small businesses, family own companies, entrepreneurs and sole proprietorships in setting up their administrative needs. I am also passionate about customer service. I have trained employees on how to address and resolve various issues that may arrive.

Atlanta, Georgia, United States

We Keep You And Your Business On Track.

United States

Manage day to day accounts, maintain accurate records, keep business prepared for taxes, manage bank feeds, accounts payable / receivables, reconcile bank accounts, prepare profit and loss statements and most important prepare books for accountants. I offer free consultation on setting up your bookkeeping account, picking the correct Xero Accounting plan that fits the needs of your business, clean up your books and adding the perfect apps for easy functionality.

Conyers, Georgia, United States

Administrative Assistant / Dispatcher – Southern StaffingRockdale Water Resources Maintenance Department – Conyers, GANov. 2019 – Present Dispatch technicians to various work-related sites for investigation and repair. Enter and close work order tickets once maintenance work is completed. Customer service internal and external collecting information related to water and sewer calls. Create and maintain filing system. Sell dump tickets for septic tank disposal.

Forest Park, Georgia

 Create, manage and maintain Toolbox training for South Region Division on various topics: Power Zone, Hazcom (GHS), and Lockout Tagout and Health & Nutrition. Input employee completed training into South Region Training Tracker verifying that employees and branches are up-to-date on their safety training. Manage Near Miss, Find It / Fix It Tracker, via inputting branches near misses reporting, into tracking system, and how problems were resolved.  Update Human Resources Employee Safety tracking system with new hires and terminations.  Verify and update EAP (Emergency Action Plan) for each branch to make sure information is up-to-date and that each branch has emergency plan in effect. Monitor New Hire Safety Training checklist to make sure all new hires have completed safety training before they begin work on the Shop floor and outside Field Service. Monitors and communicates project status to HSE team on projects and assignments: EAP (Emergency Action Plan), New Hire Safety Training and Near Miss Find It / Fix It.  OPS Scorecard, tracking Monthly Near Misses, HSE Training, JSA/JSO completion and NFPA Branch managers. Follow through with projects from beginning to ending.

Conley, Georgia

Maintenance, Safety, Administrative, Shipping and Receiving Department, manages all administrative duties.

Conyers, Ga

Rockdale County Courts / Rockdale Water ResourcesMorehouse College / TMG Grassing  Customer Service helps customers with billing questions in reference to their accounts. Billing various district for billing various accounts and senior accounts. Research and credit customer accounts for leak and pool adjustments. Reimbursement administrative fees and service charges to client various accounts. Register customers for bank drafts to have payment come directly out of bank accounts. Process disconnect, and new service of water services. Customer Service helps customers’ research real estate deeds, property plats, and lien against account. Process all incoming mail from lawyers in reference to Security Deeds, Quick Claims Deeds, Warranty Deeds, Cancellation of Deeds, Estate Deeds and Fifa and Liens. Calculate fees to process paperwork and make sure all paperwork is in order. Send out original paperwork back to clients after recording for public records. Process E-Filing UCC Financing Statements. Process Trade Names for businesses. Process new and renewal of State Bar Notaries.  Index paperwork to be verified and process for public records.  Scanning paperwork into computer. Process citation from Sheriff and State Patrol (Traffic tickets).  Process campus work orders request by telephone, walk-ins and email Follow up with technicians to make sure issues are complete Close out work orders and monitor technician’s progress Process invoices from various vendors Customer Services Calendar Management Organization of office Typing, MS Office Word  Excel expense spreadsheets Calculate hours for payroll

Greater Atlanta Area

 Processed and maintained employee files, payroll, sick and personal days. Setup and initialed new employee documents and safety classes. Explained company policies, procedures, and benefit packages. Excellent customer service skills internal and external. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Maintained shipping, receiving equipment, work orders and billing. Created expense reports, budgets and filing systems. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Located and attached appropriate files to incoming correspondence requiring replies.

Greater Atlanta Area

 Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved.

Greater New York City Area

 Prepared and process invoices in Workplace computer program. Reconciled billing / financial reports using CarePak computer program. Maintained earning codes and overtime reports for department clients and employees. Maintained employee files via scan and hard copy. Spoke to various clients and vendors on a daily basis. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Researched, proposed and implemented vendor services to decrease costs to organization.

Greater Atlanta Area

 Pre-screened candidates for employment, set appointments and meetings. Assisted with payroll and payroll taxes. Processed and maintained employee files, payroll, sick and personal days. Setup and initialed new employee documents and safety classes. Explained company policies, procedures, and benefit packages  Located and attached appropriate files to incoming correspondence requiring replies. Tracked and maintained monthly and year end vendor rebates. Answered various employee questions in reference to position. Posted job ads and organizing resumes and job applications. Scheduled job interviews and assisting in interview process. Collected employment and tax information. Ensured background and reference checks are completed.

Greater Atlanta Area

 Crossed trained and learned various positions within the department as backup assistant. Created and trained co-workers and supervisor on MS Office Suites. Customer service internal and external. Meticulous attention to Detail.

Greater New York City Area

 Supervisor bank telephone operators, monitored calls and multi-line telephone.  Facilitated inter-departmental communication to effectively provide customer support. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Executed customer transactions, including deposits, withdrawals, money orders and checks. Created strategies to develop and expand sales of services to existing customer which resulted in increase in annual revenue. Opened accounts with a cross sale of products opened. Created expense reports, budgets and filing systems. Processed travel expenses and reimbursements. Arranged travel and calendar maintenance.  Compiled and analyzed sales and marketing reports. Researched, proposed and implemented vendor services to decrease costs to organization. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Maintained calendars for meetings.

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Activities and Societies: Business, Human Resources

Payroll, Benefits And Human Resources

Accounting And Finance

Certification, Accounting Technology/Technician And Bookkeeping

High School Diploma

Certificate, Executive Assistant/Executive Secretary

Associate Of Arts And Sciences (A.A.S.), Computer Science

Activities and Societies: Business