Helen Graves Email & Phone Number

Atlanta, Georgia, United States

As a virtual assistant, I help my clients with day-to-day administrative tasks, re-organizing, rebuilding back office support to streamline back office tasks. I also offer free consultation to small businesses, family own companies, entrepreneurs and sole proprietorships in setting up their administrative needs. I am also passionate about customer service..

Atlanta, Georgia, United States

We Keep You And Your Business On Track.

United States

Manage day to day accounts, maintain accurate records, keep business prepared for taxes, manage bank feeds, accounts payable / receivables, reconcile bank accounts, prepare profit and loss statements and most important prepare books for accountants. I offer free consultation on setting up your bookkeeping account, picking the correct Xero Accounting plan.

Conyers, Georgia, United States

Administrative Assistant / Dispatcher – Southern StaffingRockdale Water Resources Maintenance Department – Conyers, GANov. 2019 – Present Dispatch technicians to various work-related sites for investigation and repair. Enter and close work order tickets once maintenance work is completed. Customer service internal and external collecting information.

Forest Park, Georgia

 Create, manage and maintain Toolbox training for South Region Division on various topics: Power Zone, Hazcom (GHS), and Lockout Tagout and Health & Nutrition. Input employee completed training into South Region Training Tracker verifying that employees and branches are up-to-date on their safety training. Manage Near Miss, Find It / Fix It Tracker, via.

Conley, Georgia

Maintenance, Safety, Administrative, Shipping and Receiving Department, manages all administrative duties.

Conyers, GA

Rockdale County Courts / Rockdale Water ResourcesMorehouse College / TMG Grassing  Customer Service helps customers with billing questions in reference to their accounts. Billing various district for billing various accounts and senior accounts. Research and credit customer accounts for leak and pool adjustments. Reimbursement administrative fees and.

Greater Atlanta Area

 Processed and maintained employee files, payroll, sick and personal days. Setup and initialed new employee documents and safety classes. Explained company policies, procedures, and benefit packages. Excellent customer service skills internal and external. Managed external contacts for CEO and kept track of periodic communication needed for priority.

Greater Atlanta Area

 Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified.

Greater New York City Area

 Prepared and process invoices in Workplace computer program. Reconciled billing / financial reports using CarePak computer program. Maintained earning codes and overtime reports for department clients and employees. Maintained employee files via scan and hard copy. Spoke to various clients and vendors on a daily basis. Created expense reports.

Greater Atlanta Area

 Pre-screened candidates for employment, set appointments and meetings. Assisted with payroll and payroll taxes. Processed and maintained employee files, payroll, sick and personal days. Setup and initialed new employee documents and safety classes. Explained company policies, procedures, and benefit packages  Located and attached appropriate files.

Greater Atlanta Area

 Crossed trained and learned various positions within the department as backup assistant. Created and trained co-workers and supervisor on MS Office Suites. Customer service internal and external. Meticulous attention to Detail.

Greater New York City Area

 Supervisor bank telephone operators, monitored calls and multi-line telephone.  Facilitated inter-departmental communication to effectively provide customer support. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Developed highly empathetic client relationships and earned a reputation for.

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Activities and Societies: Business, Human Resources

Payroll, Benefits And Human Resources

Accounting And Finance

Certification, Accounting Technology/Technician And Bookkeeping

High School Diploma

Certificate, Executive Assistant/Executive Secretary

Associate Of Arts And Sciences (A.A.S.), Computer Science

Activities and Societies: Business