• Authored, illustrated, and published 10+ bestseller books on Amazon; collaborated with authors, editors, and publishers in U.S., UK, Canada, and China to deliver high-quality work.• Translated and designed the cover of the Chinese edition of the No.1 UK best seller of children’s book “Lost My Name”, which sold more than 1.8 million copies globally.• Developed numerous marketing programs, including logos, brochures, newsletters, infographics, presentations, advertisements, and book illustrations and guaranteed that they exceeded the expectations of our clients. • Implemented best practices to achieve the highest standards in customer service and product support along with improved customer relations.

• Designed creative and effective digital and print marketing materials to meet customer needs and department standards while meeting deadlines with above 82% first time approval rate, which among one of the highest of all the designers.• Edited and proofread a variety of content types to meet brand’s style, tone and marketing message requirements.• Collaborated with customer support on resolving customer questions and concerns.

• Designed questionnaires, discussion guides, observation instruments and logs to gather meaningful feedback from participants. Moderated focus groups to obtain insights that allowed products to better meet customer needs.• Analyzed data using both quantitative and qualitative methods.• Collaborated with cross-functional teams to develop written and graphical content for website and sales support materials. Streamlined information on products and services.• Served as a liaison with the department heads to ensure consistency with ongoing projects.

• Developed reports to track and compare metrics on key performance indicators.• Analyzed, interpreted, and synthesized learnings from research sources, and drew actionable and executable conclusions for stakeholders.• Drafted the white paper and presentation for dissemination to the Public Policy and Strategy sector.

• Provided administrative support to Program Directors.• Directed correspondence for project partner and funder target audiences.• Coordinated and organized appointments, meetings, workshops, and conferences.