Helen I. Email & Phone Number

Moscow, Russia

Moscow, Russia

Estonia

B2B hardware blockchain product

Tallinn, Estonia

Founded in early 2017, SunSupport is the only outsourcing solutions for cryptocurrencies products and services. SunSupport team combines the experience of team building, communication, development and technical support in cryptocurrency business as well as brokerage, working with stock and FOREX markets. We are able to work and teach working in MetaTrader 4, MetaTrader 5, cTrader, Strategy Runner, Ninja Trader, ZuluTrade, Qik, Rumus etc.We can build a work on the basis of Zendesk, Kayako, Freshdesk, Intercom, Usedesk, OTRS and others. WHAT FUNCTIONS CAN WE TAKE OVER?Customer support service (multi-languages or Russian only), technical support, accounts security, compliance, community management if necessary audit services (AML, KYC, GDPR, BitLicense etc.).We can help you organize customer support service from scratch or bring order in current processes: increase reply speed and completeness, increase the number of positive feedbacks, reduce the load on support service. + Special support for special customers and OTC.To create a multilanguage FAQ base from scratch, to make new localizations to your project website and materials. To organize and structure work with your community.We are ready to take over organization of verification (on AML/KYC) and personal data processing (GDPR). To prepare the necessary documents and procedures for the project.We can offer improvements at the level of developers, which can significantly improve the service level. We draw them from communicating with users, from our own experience and market conditions. We’ve got an excellent professional team.We are flexible. We can adapt if the load on you is increasing as well as if decreasing. We love crypto. If your project is related to it we are already in love with it and your clients. We like to assist and improve. We know the rules. We are ready.

Advising.

Launched the service from scratch.Team selection, training.Development of all support processes: scripts, algorithms, templates.Crisis management.Media content and work with the community.

Document automation system project. ERP service optimization project.Corporate portal project.

Project management (IT infrastructure, data centre, network cluster, videoconferencing) for the Federal Customs Service of Russia.

Technical support, implementation of regulations on ITIL, financial planning of the department, competitive procurement.

Build, management and monitoring of the psychological support system;Development and conduct lessons; Training in methods of reflection and self-regulation, development and conducting of training, mini-training, role games for development of various competencies;Psychodiagnostics, vocational guidance and psychocorrection;Conducting individual and group psychological counselling for students, parents, school staff.

Preparation and conduct of computer science lessons in grades 4-11.

Preparation and conduct of computer science lessons in grades 7-8.

Building a student's self-government in the school (total number of students 520 people, self-government - 24 people): selection, training, motivation, development;Preparation of the necessary documentation, planning and carrying out of events (excursions, theatrical performances, holidays, festivals, exhibitions);Conducting developmental training for students (communication, project skills, team building);Supervising the project of students is the 1 st place in town among the social projects "Let's do the better world".

- Development, adaptation, optimization of the site sections Yota.ru and related projects.- Representation in social networks.- Participation in the development of new services, bugporting, usability, content management.- Monitoring of news (and other info sources), web traffic monitoring and analysis.

Creation, support and promotion of Internet projects.Interaction with clients: negotiations, preparation of documentation (presentations, estimates, contracts).Realization of advertising companies, work with banner networks.

Development and delivery of mobile content to mobile operators and content providers in Russia and CIS countries;Interaction with freelancers (designers, musicians): search, preparation of terms of reference, a conclusion of contracts.

Publication preparation for the media on the topic of copyright in the music.Promotional materials, contracting, document management, project development.

327/5000- Uchastiye v razrabotke i podgotovke proyektov Natsional'naya premiya «Nalogoplatel'shchik goda» 2006, Mezhdunarodnaya natsional'naya premiya «Za sotsial'nuyu otvetstvennost' biznesa» 2006.- Rabota s kliyentami (telefonnyye peregovory i perepiska, zaklyucheniye dogovorov, vedeniye kliyenta do meropriyatiya)- Administrativnaya rabota na meropriyatii- Participation in the development and preparation of projects National Prize "Taxpayer of the Year" 2006, International National Award "For Social Responsibility of Business" 2006;- Work with clients (telephone conversations and correspondence, conclusion of contracts, maintenance of the client before the event);- Administrative work at the event.

Concerts, festivals, tours managment, PR.

Organization of advertising and promotion of the network of stores in Moscow and franchisees:- preparation and delivery of promotional materials during the actions and sales in the already opened clothing stores INCITY;- Brand promotion in the media;- preparation and delivery of promotional materials (flyers, banners, packages) during the actions and sales;- preparation of the product catalogue (selection of models, photography, design approval and printing);- organization of presentation for buyers (with a model show spring-summer 2006).

- participation in the development of the entertainment complex project;- тegotiating with potential clients and partners.

Prepress and post-press processing of publications.Service maintenance.

Coordination of incoming calls, correspondence receiving and sending, document management, meeting a guests

Master'S Degree, Technology Entrepreneurship

Interior Design

Master Of Psychology, Social Psychology

Bachelor'S Degree, Social Psychology

Economics