Maximized business impact by conducting a baseline assessment of the dental practice prior to launching a new robotics offering. Analyzed key data from the number of implantsplaced, the number of new patients, and case acceptance rates. Established short-and-long-term objectives for the office, including training development and communicationworkshops. Developed social media campaigns to drive customer engagement and facilitate buy-in for the newly adopted robotics platform.

Developed and implemented standard operating procedures, onboarding tasks, and skills-based training/proficiency checklistsand assessments. Conducted staff reviews and provided administrative support to ensure a continuum of service. Coordinatedscheduling between staff and doctors, including continuing education offerings for the clinic. Served as the AdministrativeAssistant to the Chief Operating Officer and OSHA/HIPAA Compliance Officer.➢ Developed OSHA and HIPAA manuals for all three office locations, bringing the practice out of non-compliance; createda comprehensive training module and test to ensure all employees met regulatory standards.➢ Updated employee onboarding manual, enabling 90% of new hires to achieve a “pass rate” on the first attempt.➢ Implemented training days for the whole team, for team building and continuing education purposes.➢ Supplied documentation to the Academy of General Dentistry that resulted in the reward of a 4-year PACEaccreditation, enabling our office to issue continuing education credits for participation in study club and other events.

Forged relationships with dental teams throughout the Charlotte Metro Area. Designed effective social media campaigns andoutreach initiatives to keep the practice from closing its doors during the pandemic. Managed the educational program for staff.➢ Built and nurtured relationships with referral base despite the challenges brought on by COVID-19; ordered anddelivered novelty treats from England as a tactical move to stay connected to referring offices.➢ Established a new way of doing business by launching a QR Code referral system, helping raise brand awareness.

Responsible for Dental Implant and Esthetic at Union Oral Surgery. Dental Implant consultations, tracking of implant patients, lunch and learns for referring dental offices. Treatment facials, Chemical peels, and other esthetic procedures.In 2014 I redesigned 4 in house brochures for the office, Cosmetic, Dental Implant, General Office Brochure and a brochure outlining the benefits of dental implants with dentures.I also wrote and illustrated the Oral Surgery and Cosmetic Service pages of the Union Oral Surgery website: www.unionoralsurgery.com

Teach esthetic students