Helen Loveday Email & Phone Number

I'm energised by opportunities to assist organisations and individuals uncover their real potential. I draw on my agility and the skills that I have fine-tuned during my extensive experience in the people development field across a wide range of corporate settings, both in-house and as a consultant. For organisations, I offer consulting services and solutions to assist with the professional and personal development of individuals and teams. These solutions include team facilitation on topics such as leadership, coaching skills, communication, teamwork and culture. I further support this through 1:1 executive coaching, psychometric profiling, team coaching sessions and talent assessment initiatives. I have successfully designed and delivered coaching programs in diverse businesses to develop their leaders and shift organizations towards a coaching culture.For individual leaders, I draw on a range of psychological models from the fields of emotional intelligence, neuroscience and psychodynamics to assist leaders to better understand their own performance enablers and blockers and those of the people they lead. However, I take a very tailored approach with my clients, recognising the uniqueness of their personalities and experience and the industries and organisational cultures within which they operate, and I adapt my coaching methodology accordingly. I have a strong focus on building trust and rapport throughout my coaching engagements to create a safe space for clients to explore, learn and develop.I have a keen interest in collaboration and actively work with other Middle East and global HR and Leadership Development Consultancies, supporting them in their talent development projects.

Dubai

Key responsibilities included designing and delivering bespoke leadership and coaching solutions for a wide variety of clients, business development activities and the learning and development of a pool of associates. TPC Leadership is a trusted leadership development and performance-coaching consultancy operating across the globe. The company was established in the UK in the year 2000 and today, it operates across fourteen countries worldwide, and has been established in the Middle East since 2014.TPC Leadership Middle East offers a wide range of performance solutions to help organisations develop their own capabilities and increase their reach. We offer a range of end to end Leadership Development Programmes, tailored to our clients specific needs and including specialist focus areas such as Cultural Intelligence, Individual and Team Coaching, Professional Coach Training, Talent Assessment and Development Centers, as well as an extensive range of psychometric benchmarking tools. By co-creating tailored solutions with our clients, we support high performing individuals and teams to align their leadership with their organization’s strategic goals. TPC Leadership have global agreements and partnerships with a number of academic bodies who accredit our coach training programmes, such as the European Mentoring and Coaching Council (EMCC), the Institute of Leadership and Management (ILM) the International Coaching Federation (ICF) and Portsmouth University (UK).

Uae

Partnered with a number of Middle East HR consultancies and supported private individuals. Specialised in leadership development, career transition and professional coaching. Enhanced individuals' professional and personal capabilities leading to lasting success for them and adding value to the organisations they work for. Excelled in helping others to find their strengths and passions and to use those in a confident and constructive way. This was achieved through coaching, facilitation, psychometric tools, assessment and development centres, training and mentoring. Pursued a particular interest in coaching individuals stepping up the career ladder, taking on new leadership roles. Employed a highly empathic and encouraging approach yet unafraid to challenge when required. This provided a positive springboard for aspiring individuals to develop their leadership capabilities and to move forward on a personal and professional level. Holding an additional interest in supporting the development of leaders through working with them to develop their own coaching skills. Experienced in running and leading assessment centres for recruitment and development, incorporating psychometric tools, ability tests and business simulation exercises to provide a validated and reliable means of assessment. Skilled in report writing and delivering feedback to candidates and organisations (across a wide variety of nationalities, career levels and industries), with a particular focus on linking the various tools used in the process to provide a comprehensive and valuable assessment.

Uae

Solely responsible for the Learning and Development function including leadership development, management coaching, performance management, training requirements, assisting with recruitment, induction and an international graduate programme.Key Achievements: + Designed and delivered the Brookfield Multiplex Growth and Leadership Programme. The programme included a bespoke 360 degree assessment, 1:1 coaching, unique development plans, e-learning modules, psychometric tools and workshops and was tailored to each individual’s development needs. The skills and capabilities of employees at all levels in the organisation were effectively developed, from directors to junior members of staff. The programme was successfully rolled out twice in an 18 month period. + Produced and led a brand new performance management programme including consultation, design, trialling, training, communication and follow-up. This was the first formal system in place in the region and was adopted across all the company’s divisions. + Created and implemented a Communication Champions Programme focused on effective all-round communication, based on Dale Carnegie principles including training, workshops and mentoring, resulting in a 65% increase in customer satisfaction. + Planned and organised a training needs analysis and co-ordinated the follow-up training for construction site staff, based on core skills to ensure the successful handover of key construction projects. + Designed and implemented an induction process for new managers to the region. + Developed a programme for the roll-out of the company’s values to all staff in the Middle East, creating and delivering workshops and communications. + Devised and delivered workshops on a range of topics including the MBTI, Leadership Essentials, and Effective Cultural Communications.

Uae

Key Achievements: + Organised the first ever three day management conference for the region, designing the agenda and liaising with the facilitators to provide a successful and employee-engaging event. + Produced an entirely new suite of HR policies for the region covering leave, termination of employment, recruitment and remuneration to ensure consistency and parity across all the company’s divisions. + Managed a 360 degree assessment programme for senior management.

London, United Kingdom

Provided key support to the Chairman and COO including preparing investor presentations and capital raising programmes, organising events and supervising the front office team.Key achievements: + Co-ordinated an entire capital raising programme for investors organising the travel, accommodation, hospitality and presentations which resulted in a 10% increase in the share price and increased awareness of Multiplex in the UK and international marketplace. + Managed the move to the new head office merging three London offices to ensure a seamless transition with minimum disruption to staff. + Assisted with the development of the new website for the UK construction business

London, United Kingdom

Delivered PA support at the highest level in an international arena involving running a demanding diary, managing complex travel arrangements, handling private affairs and organising events.Key Achievements: + Streamlined the executive complaints procedure to deliver the best service to demanding customers. + Successfully organised the CEO’s wedding from start to finish, including all international VIP arrangements.

London, United Kingdom

Managed up to 15 sales agents from across Europe handling hotel reservations. The role involved coaching, recruitment, problem-solving and extensive communication with hotel members.Key Achievements: + Designed and developed a training manual for new sales agents, following a structured timetable and encouraging greater participation from existing staff. This allowed new agents to become effective more quickly and helped create a stronger team bond. + Devised a new system for handling customer complaints, by creating improved guidelines for agents and establishing a more accountable reporting structure resulting in improved customer service and the empowerment of the sales agents. + Trained 20 new agents over a 3 week period in product knowledge, reservations system and customer care in Frankfurt for the opening of the brand new pan-European reservations centre.

London, United Kingdom

Reported to the managing director, organised and motivated a 10 strong telephone reservations team.Key Achievements: + Created a training programme and manual including sales, customer service, reservations systems and product knowledge for new and existing staff, allowing efficient use of resources and time. + Set up formal appraisal process to include a measurable sales target system to assist with the annual bonus payment and the further development of the sales agents. + Simplified the booking process by working through inhibiting factors with the software producers allowing the agents more time on the phone resulting in better customer service and less errors.

London, United Kingdom

Handled holiday enquiries from the travel trade and members of the public, costing and compiling complex European tailor-made itineraries.

Ba (Hons) International Tourism Management, Business Studies, French, Organisational Behaviour, Retail Marketing

Activities and Societies: Lacrosse team

"A" Levels And Gcses

Activities and Societies: Head of House Member of tennis, lacrosse, netball, athletics and cross-country running teams Drama Society ‘A’.