Hoàng Lan

Hoàng Lan Email and Phone Number

Customer Service Representative at Sodexo Benefits and Rewards Services @ Enghance Vietnam
Hoàng Lan's Location
Ho Chi Minh City, Vietnam, Viet Nam
About Hoàng Lan

Kind • Honest • Forgiveness

Hoàng Lan's Current Company Details
Enghance Vietnam

Enghance Vietnam

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Customer Service Representative at Sodexo Benefits and Rewards Services
Hoàng Lan Work Experience Details
  • Enghance Vietnam
    Sales Lead
    Enghance Vietnam Dec 2023 - Present
    Ho Chi Minh City, Vietnam
  • Sodexo Benefits And Rewards Services
    Senior Customer Service Associate
    Sodexo Benefits And Rewards Services Mar 2020 - Mar 2022
    Ho Chi Minh City, Vietnam
    Support clients, merchants, and customers via hotline from 9 AM to 10 PM all day of the week including holidays.Receive and solve complaints from customers to ensure a smooth experience.Manage customer support tools to deliver the best service to 3 stakeholders through the website, Facebook fan page, Zalo chat of 5 productsResearch and update suitable information for products to ensure the best experience for all partners.Follow and push other departments to solve tickets by the deadline.Call consumers to survey the product usage experience.Update the CS guideline booklet monthly and do hotline tickets, and KPI reports every week and month.
  • Vietjet Air
    Ags Call Center Representative
    Vietjet Air Mar 2019 - Mar 2020
    Ho Chi Minh City, Vietnam
    Receive information and support customers (correct name, luggage purchase, change flight, refund,...) through callsReceive guests' complaints and inquiries via emailCheck information with internal departments to find solutions and support customers.Inform flight reschedules for passengers through SMS, call, email,...
  • Saigon American English
    Online Sales Executive
    Saigon American English Jan 2018 - Feb 2019
    Ho Chi Minh City, Vietnam
    Give course advice to guests by phone, sell courses directly at the centerAdvertise products through media such as Facebook, Website,...Arrange classes for students, distribute work schedules for teachers

Hoàng Lan Education Details

Frequently Asked Questions about Hoàng Lan

What company does Hoàng Lan work for?

Hoàng Lan works for Enghance Vietnam

What is Hoàng Lan's role at the current company?

Hoàng Lan's current role is Customer Service Representative at Sodexo Benefits and Rewards Services.

What schools did Hoàng Lan attend?

Hoàng Lan attended Van Hien University.

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