Support clients, merchants, and customers via hotline from 9 AM to 10 PM all day of the week including holidays.Receive and solve complaints from customers to ensure a smooth experience.Manage customer support tools to deliver the best service to 3 stakeholders through the website, Facebook fan page, Zalo chat of 5 productsResearch and update suitable information for products to ensure the best experience for all partners.Follow and push other departments to solve tickets by the deadline.Call consumers to survey the product usage experience.Update the CS guideline booklet monthly and do hotline tickets, and KPI reports every week and month.

Receive information and support customers (correct name, luggage purchase, change flight, refund,...) through callsReceive guests' complaints and inquiries via emailCheck information with internal departments to find solutions and support customers.Inform flight reschedules for passengers through SMS, call, email,...

Give course advice to guests by phone, sell courses directly at the centerAdvertise products through media such as Facebook, Website,...Arrange classes for students, distribute work schedules for teachers