Helen Luzan Email & Phone Number

South Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Responsible for inspiring and fostering a culture of continuous learning through our business using innovative learning ideas and experience design. -Optimise Workday people experience, including analysis of current state-Manage allocation of compulsory learning for the company-Establish and drive learning compliance reporting-Launch the inaugural evaluation process in Workday-Design, implement and drive improvements for development conversations and learning retros, including Workday implementation-Create and communicate instructional learning including videos and guides-Launch LinkedIn Learning in support office-Update compulsory training modules in Chameleon course designer-Work with vendors to create custom modules

Australia

- Adaptation of learning for employees during stand down and working from home, including adaptation of learning programs and ELMO and Workday LMS processes- Lead the extension of Workday Learning implementation in Melbourne and Perth- Ongoing management of ELMO Learning Management System- Implementation of Ezylearn Learning Management System for Contractors in Sydney and Perth, and upgrade of existing system in Melbourne- Continuation of Reimagine Online Learning, creating new Group online compulsory learning for employees and contractors - Development of Crown College training calendars, including suite of compulsory and development programs - Leading the consultation for Sydney reporting requirements and development of the Crown Sydney Learning Dashboard Business Intelligence (BI) report in conjunction with HR Systems

- Creation of learner-centric modules, combining previously property specific courses (in some cases combining up to six modules), reviewing audience, and brining the maintenance of modules in-house- Development of new e-learning modules in partnership with external vendors- Providing guidance to business leaders and SMEs across the business to achieve best learning outcomes- Building of custom e-learning modules in various programs including Articulate - Storyline and Articulate Rise (most recently, company-wide COVID-19 module)- Lead the implementation of Workday Learning for Crown Sydney including business process, communications, security and reporting requirements- Contribution to Workday Talent and Performance Streams- Ongoing management of ELMO Learning System for Crown Melbourne, Crown Perth and Betfair (after rolling out this system in a previous role)- Development of the Learning Dashboard Business Intelligence (BI) report in conjunction with HR Systems, including associated roll-out strategy and learning tools- Embedding of new L&D blueprint and governance documents to reinvigorate and document best practice learning at Crown- Creation of learning pathways for employees, managers and administrators for the implementation of Workday- Facilitation of training and knowledge transfers- Development of workplace instructions and video learning - Imbedding L&D pillars of Growth, Communication, Systems, Processes and Products within the Learning team- Mentoring and coaching of the learning team- Coaching of managers undertaking leadership programs

Melbourne, Australia

Configuration, implementation and ongoing management of the company Learning System (ELMO), the first group system at CrownMaintaining and updating e-learning compliance modulesOngoing initiatives to improve business processes and employee experience, working closely with IT Group Corporate SystemsManagement of the Graduate Trainee Program: recruitment and selection, program coordination, performance management and final placement/outcomesInitiation of customer service monthly training initiativesCoaching of managers and employees regarding development and performance issuesDevelopment of Portfolio Training Calendar covering compliance, leadership, development, customer service and technical trainingCreation of Learning and Development Pathways for Hotels, Retail and Food & BeverageActing as advisory to the F&B Traineeship and Apprentice programsPlan and coordinate leadership programs for portfolio including coaching of participantsConducting training needs analysis and implementing initiatives Facilitation of programs such as Respecting Each Other, Pre-Induction, Leadership Induction, HR systems trainingMaintaining legislative requirements such as RSA Register management for 2,600 employees and RSA training compliance with consultation with the VCGLR

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Providing general HR Support at Crown, specialising in Hotels & Retail

Certificate Iv Training & Assessment

Bachelor Of Business, Human Resources Management

Bachelor Of Arts (Ba), Pscyhology

Education record