Helen Findlay Email & Phone Number

Glasgow, Gb

Glasgow, United Kingdom

Glasgow, United Kingdom

My role as a non-medical personal helper involved working with disabled students at the University of Strathclyde in order to aid their accessing every aspect of University life. This involves importantly access and assistance with regards to the curriculum and academic achievements, as well as the social aspects of undertaking a university degree. My roles have included: student mentoring; study support sessions; giving Live Remote Captioning recordings of lectures; note-taking in lectures; proof reading student work; and invigilating and assisting in examinations. Through this job I have honed my skills in confidentiality and reliability. The job has demanded high levels of responsibility and allowed me to become a role model for students. My academic achievements have allowed me to undertaken mentoring and study support sessions which help students gain the best degrees. I have fully developed my interpersonal skills and am able to work with all manner of people in the most effective and understanding ways. I worked with the disability service over two years, both in fixed-term one year roles.

At Boots the Chemist I was required to be part of both a sales team and of a shop operations team. Working in the sales team has greatly developed my communication skills and I have learned the value in making customers feel relaxed and comfortable, especially at peak periods in the shop. When performing operations I was required to maintain good levels of stock through daily store procedures where I have to be both quick and accurate. Additionally through working at Boots I have been able to build the necessary expertise to be able to advise customers thoroughly on many different products including: pharmaceuticals; photography; sun shop; fashion and beauty. I feel I have developed skills in assisting a wide range of people from different background, especially foreign travellers where speaking appropriately is necessary to understand the needs of the customer. My skills with the general public, as well as with vendors, deliverers and visiting officials have been sharpened by working with Boots. I am aware of when customers require assistance and when the do not. I am able to provide friendly and discreet advice and I am a very approachable individual. My skills with the general public, as well as with vendors, deliverers and visiting officials have been sharpened by working with Boots I have been required to be trustworthy and reliable in running the shop and I have been involved in key administrative tasks in the office including handling cash. At Boots I have personally achieved positive mentions of customer service in customer surveys and have become the ‘impulse’ products store ‘champion’. I left this job at the end of March 2010 in order to focus on key final assignments for my undergraduate degree

I undertook voluntary work experience in the History and Modern Studies department working with children aged between 12 and 16 under the instruction of several teachers. During this time I learned how to deal with the discipline of school children and participated in teaching a first year lesson on the political system of the United Kingdom. I achieved the skills of knowing how to relate to the children at their level and how to manage a classroom. I feel that I am able to communicate with young people well due to this work experience and I have become an excellent public speaker.

Mres, History

Activities and Societies: Membership to the International Commission for the History of Representative and Parliamentary Institutions.

Ba, History, Politics

Bachelor of Arts degree with first class honours. Dissertation "Rehabilitating James V" with 84%. Thomas Telford Prize in History (Awarded.

English; Maths; History; Art; Chemistry; Biology

Ba (Hons), History And Politics

M.Res (Masters, Research

Award Class Date Awarding Body Subjects/Detail

Prize, History; Industrial History

in Modern History and Economic and Social History; /a 12 July 2010 University of Strathclyde Awarded to enable a student to undertake work.