Helping you help your customers in a way that scales.

Helping customers get help through automated solutions and developing a smart team to support edge cases.Scaling support to be helpful and lean with integration partners like UI Bank, Salv, Liquid, Retool, and Intercom.Navigating relationships with Japanese partner in daily Operations and setting up the first AML support.If you're tired of monkeywork then come join us. A human's job is not endless copypasting, but creative problem soving. The job is to build a team and… Show more Helping customers get help through automated solutions and developing a smart team to support edge cases.Scaling support to be helpful and lean with integration partners like UI Bank, Salv, Liquid, Retool, and Intercom.Navigating relationships with Japanese partner in daily Operations and setting up the first AML support.If you're tired of monkeywork then come join us. A human's job is not endless copypasting, but creative problem soving. The job is to build a team and product, which offers creative work and remove repeatable routine. Show less

Must Post was started by frustrated people.We saw the problem we can fix and how we can take it further by combining forces.Our pasts have a lot of tech in it, we can understand the needs of startups and tech companies, as well as the struggles."I'm an idealist, I want to have impact that makes something in the world better. And I see that by educating people about the possibilities around them, I can make that wish scale."

In my spare time I like playing with fire. You might have seen my work at sculpture competitions or on TV or maybe even a performance at a friends wedding.This hobby also translates to work experience with planning workouts, finding rooms, designing sculptures and material planning. And advertising ourselves as well as making sales for performances.This hobby has given me strength to overcome 14+ hour days of physical labor in midsummer heat, cold over -20 celcius, wind, rain and… Show more In my spare time I like playing with fire. You might have seen my work at sculpture competitions or on TV or maybe even a performance at a friends wedding.This hobby also translates to work experience with planning workouts, finding rooms, designing sculptures and material planning. And advertising ourselves as well as making sales for performances.This hobby has given me strength to overcome 14+ hour days of physical labor in midsummer heat, cold over -20 celcius, wind, rain and hale. Show less

Building successful customer relationships is easy as telling the difference between needing a 4 hour zoom meeting or sending one email.Preventing Problems | Automating Actions | Supporting Success

I was going to take a year off, but Producement had a fun challenge to solve... I helped them out with process setup and hands-on recruiting. The goal was finding developers from all over the world, running social media advertising to hire, screening interviews and headhunting my own replacement and the first sales wizard.

Senior Team Lead in Customer Support at TransferWise.Leading a team of team leads and their teams.Memorable moments:- running several All Hands Support initiatives, with the aim to bring the whole company closer to customer.- Crisis leading the CS side during 2016 Brexit vote. We managed to keep our customers calm and feeling their money is safe. I filtered customer feedback to the team to get fast changes to our web and help decide how to proceed. All this with reduced… Show more Senior Team Lead in Customer Support at TransferWise.Leading a team of team leads and their teams.Memorable moments:- running several All Hands Support initiatives, with the aim to bring the whole company closer to customer.- Crisis leading the CS side during 2016 Brexit vote. We managed to keep our customers calm and feeling their money is safe. I filtered customer feedback to the team to get fast changes to our web and help decide how to proceed. All this with reduced staffing during a public holiday.- Trained new leads for the whole company in the art of prioritisation.- When starting out in the position I built a team of 6 teams to support our UK customers specific needs and improve the customer experience for that region.- MCing company wide planning days / mission days and coaching presenters to improve their presentations and presenting skills.- Continuous hiring for a team of 70.Responsibilities:-Being responsible for continuously re-evaluating team’s KPIs so they adequately reflect the current situation and progress;- Weekly meetings/coaching with TLs providing appropriate feedback/support based on results/findings to improve overall performance;- Maintaining and improving cross office / cross team relationships and processes;- Being able to support your team with operational tasks when needed and also doing operational tasks to keep up the relevant know how;- Communicating with training to ensure appropriate training is provided;- Communicating team's progress through KPI and other analysis to other teams on a regular basis;- Representing the team in audits;- Responsible for the team's development, performance and efficiency;- Actively participate in hiring: Reviewing applications for CS positions Final round interviews Interviewing candidates for team lead and senior team lead positions;-Reviewing quality of the team's CS work, analyzing CSAT and related data and providing feedback to improve overall performance; Show less

Responsible for supporting the office manager and office team.

Leading a team of 12 CS associates. I was responsible for their training and onboarding them to the job. Initially through classroom training for a group of 6-7 and later on individual mentoring. My goal for tracking my own success with people was primarily their growth within the company and secondarily their individual performance metrics. An individual approach to my team's needs helped me to push them to succeed and set high goals. Focusing on long term goals boosted… Show more Leading a team of 12 CS associates. I was responsible for their training and onboarding them to the job. Initially through classroom training for a group of 6-7 and later on individual mentoring. My goal for tracking my own success with people was primarily their growth within the company and secondarily their individual performance metrics. An individual approach to my team's needs helped me to push them to succeed and set high goals. Focusing on long term goals boosted their productivity and work quality here and now. Out of the 20+ people who have been in my team before moving on only 1 person remains now.Responsibilities:- Responsible for team members development performance and efficiency;- Having a good understanding of team's workload and causes for its changes;- Being responsible for own team's regular work quality assessment, discussing the findings with the team members and keeping records of the results. (Call listening, email/chat transcript review and analysis);- Leading first round interviews;- Working on temporary projects to help improve the product;- Weekly / Bi-weekly 1on1 meetings / coaching. Ensuring that agents met their monthly requirements;- Building and developing the team. Keeping track of team members's progress and skills to make sure the team is able to cover all necessary tasks (Quarterly planning, retros, setting goals for team's future, making sure CS KPI's a reached);- Working cross team (crisis situations) making risk-based decisions- Operational leading, making sure that our daily workflow is at it's best and making changes when needed. (keeping a good balance between phonecalls ,chats, emails and prioritizing)- Administrative tasks:scheduling adjustments, checking if people have showed up for work the times they have been schedule, assisting with team travel arrangements;- Approve decisions for direct reports including salary raise, promotion, leave approvalhttp://youtu.be/n-ulnXwGTKY Show less

Responsible for answering customer's questions via email, live chat and phone calls. Troubleshooting issues and solving them for customers.filtering and then giving feedback to other teams in the company about how to make it easier for our customers.https://www.youtube.com/watch?v=vT2W_QtSU5Q

I started out in sales and managing different customer portfolios. Currently I deal exclusively with difficult customers and solve their worries.More information is supplied in a reference letter.In addition to my contracted tasks I help out with organizing recreational events for the company (300+ people) like summer/family events, Christmas parties, motivational outings and training.References - due to privacy concerns message me for their e-mails or phone numbers.