I was primarily responsible for the set up of new contracts for a Car Park Refurbishment company. We dealt with a large variety of clients and I was responsible for communicating with clients to ensure the efficient and profitable running of projects.Main achievements:• For the last 6 months I was heavily involved in operations management and attendance of client meetings with the contract manager• Production of weekly progress reports for all projects• Quality assurance procedure adherence• Daily site manager liaison and coordinating allocation of resources in conjunction with the contract manager• Processing of weekly time sheets for overtime approval• Health and safety documentation production for onsite activities• Preparing contract and target programmes for projects using Microsoft Project• Organisation of the training for company staff; recording all staff annual reviews and evaluations of training courses• Compilation of O&M Manuals and Construction Phase Health and Safety Plans, and creation of detailed delivery plans using PDF writer• Weekly liaison with the estimating department regarding future projects• Building relationships with site and office based staff to ensure the smooth running of the team

I was responsible for the ordering and organisation of stock in the sleepwear department of a large branch of Marks and Spencer, assessing stock level reports and sales figures. My role also included assisting customers with shop floor and telephone enquiries, operating the till and reprocessing lingerie stock.Main achievements:• Customer service skills• Conflict resolution

Working for Guldmann I was chiefly responsible for ensuring on time deliveries and installation of Patient Lifting Hoists within large hospital projects in the UK, including Manchester, Whiston, Derby and London and St Bart’s.Main achievements:• Attendance of client meetings• Dealing with the construction companies as well as the NHS Healthcare Trusts, I worked on site and had a great deal of face to face contact with NHS users as well as construction operatives• Dealing with Health and Safety issues, compilation of quality plans and experience of construction contracts and programmes• Customer / user training working closely with the Sales Manager and assisting at exhibitions

I worked on the Manchester Joint Hospitals build as Medical Equipment Manager. Main achievements:• Working alongside the Commercial Manager to tender packages for such things as variable height baths, operating lights, service pendants, drugs cabinets, bedpan macerators, HTM furniture, and patient lifting hoists• Responsible for ensuring that equipment was delivered and installed in accordance with agreed programme and that the information contained on drawings was accurate• Collation of Health and safety information, quality plans and O&M manual updates• Weekly and monthly meetings with the Healthcare Trust as well as with my colleagues and subcontractors to ensure progress. I cemented very good relationships with the NHS Trust as well as with colleagues and can produce references from all positions.

(Capital Allowances Tax)I worked as an Assistant Consultant with PricewaterhouseCoopers in the Capital Allowances tax department. Primarily my role was working with consultants to identify tax benefits for UK companies working on refurbishments or new build construction projects.

I began my initial work with Bovis as a temporary secretary after moving to Manchester in 1997. I started working on the re-build of the Marks and Spencer in Manchester following the bomb blast in 1996. I began as receptionist and project secretary and when the project finished had been office manager and IT coordinator for 2 years. Upon completion of the project in early 2000 I moved to London with the Project Director to work on a retail outlet build in Knightsbridge.