Helen Chung Email & Phone Number

Andover, Ma, Us

Andover, Ma, Us

• Currently leading and managing multiple concurrent programs, projects, and engineering teams within an Agile environment, with a focus on Storage Networking.• Oversee and mentor teams across Software Development, Quality Assurance, DevOps, and Automation, ensuring alignment with broader organizational goals.• Responsible for roadmap planning, product execution, and maintaining the quality and performance of Storage Networking products.• Successfully maintain excellence from development to release in key HPE products, including GreenLake for Storage Fabric Management, and drive the development of emerging software products for Ethernet Switching Fabrics.• Develop and maintain CI/CD pipelines and build scalable automation strategies to enhance team efficiency and product reliability.• Set and communicate clear team priorities, aligning strategies, processes, and decision-making across teams.• Actively contribute to design, architecture, process, and development discussions, while also playing a key role in triaging and resolving customer issues.• Lead the development of automation frameworks and tools and perform code reviews to ensure adherence to best practices.• Actively contributed to design, architecture, process, and development discussions, ensuring the implementation of best practices and robust solutions. Performed code reviews, providing feedback to ensure adherence to best practices and maintaining high standards in software quality.• Member of and participate in the HPE GreenLake Standards groups

Redmond, Washington, Us

• Deployed Unity Cloud 5G infrastructure using Airship, an open-source collection of tools that automate cloud provisioning and lifecycle management using containers.• Collaborated with Azure for Operators solution architects to understand business requirements and customer needs, providing improved automation tools for field and solution engineers.• Partnered with cross-functional development teams within Azure for Operators to integrate technical inputs and feature releases, enhancing automation processes.• Designed and implemented Unity Cloud CLI tools, resulting in a 30% reduction in deployment time.• Strategized and led the design and implementation of a web-based portal, serving as a centralized location for all Customer Delivery automation tools, generating deployment artifacts, and analytical statistics reports

Armonk, New York, Ny, Us

• Contributed to the development of a management application for a hyper-converged platform providing on-premises data analytics cloud, utilizing RedHat OCP 4.x on KVM and Bare Metal environments.• Led a team of software engineers, overseeing task and resource planning, conducting code reviews, and providing technical mentorship.• Drove technical projects by working closely with diverse team members, ensuring successful project execution.• Identified requirements, scoped solutions, estimated work, and scheduled deliverables, ensuring projects were completed on time and to specification.• Provided technical leadership and contributed to design, architecture, and development discussions, driving innovation and efficiency.• Managed overall project planning, breaking down features into deliverables, assigning tasks to team members, and tracking progress using Agile methodologies to maintain high-quality testing strategies.• Designed, implemented, and tested the Kubernetes framework for application upgrades, enabling IBM AI and Cloud applications and microservices to perform rolling and in-place upgrades.• Facilitated daily Scrum meetings, resolved technical and project challenges, managed resource conflicts, and upheld high-performance standards to achieve project goals.• Provided technical expertise in resolving customer issues, ensuring a high level of customer satisfaction.• Collaborated with project managers and development partners to ensure effective delivery, deployment, operation, monitoring, and support of customer engagements.

Acton, Ma, Us

Consultant Engineer• Key contributor to the development of Affirmed 5G Unity-Cloud - OPM, a web-scale cloud-native architecture enabling rapid creation and delivery of new services.• Designed and implemented containerized services with Kubernetes-based deployments.• Developed RESTful APIs to provide client access to product functionalities.• Designed, implemented, deployed, and supported Affirmed 5G OPM ConfD-based Configuration/Operation CLI micro-services.Software Development in Test Manager• Managed headcount, deliverables, and schedules for multiple ongoing projects, ensuring resources were appropriately allocated and goals, objectives, timelines, and budgets were met in alignment with program and organizational roadmaps.• Led the initiative for QA Automation strategy and execution across multiple products (EMS, ASAP, MSF).• Communicated project status and escalated issues to direct managers, program managers, and development teams.• Proactively identified opportunities for process improvement and cost reductions.• Developed scripts and automation tools to streamline QA cycles.Senior Principal Engineer• Led the engineering efforts for the Affirmed EMS/MME management solution, including FCAPS support.• Primary engineer for feature development for the Affirmed Element Management System (EMS) that manages Affirmed Networks virtualized MCC.• Coordinated activities and deliverables for EMS components, supporting the Affirmed MME project with tasks such as feature development, planning, estimating, scheduling, tracking, reporting, and managing cross-functional communication and dependencies.• Developed and implemented the Affirmed Virtualized Network Functions Manager (VNFM) application, running in VMware vSphere, OpenStack, and vCloud Director.

Plano, Texas, Us

• Design, develop, and test a Web Service application with WSDL and SOAP implementation.• Developed, tested, and enhanced the functionality of the ConnexIP Manager – a web-based application.• Design and implement and scope the coding effort on the next-generation configuration embedded web-based management application for the Sonus SBC5x00 (Session Border Controller) software application which included backend Java code as well as the transactional management web UI, which interfaces with the Tail-f XML configuration server.• Lead engineer in design and implementation, documented, and tested of the Sonus Wireless Access Node (MobilEdge 1.0/2.0) Network Management project including infrastructure redesign of the Service Control Manager, Device Discovery Services, Navigation Tree Services framework, and data annotations.• Led, designed, developed, documented, and tested key features to manage and configure the Sonus GSX9000 and GSX4000 Gateway devices. Coordinated several GSX Management major feature releases.• Led, designed, developed, documented, and tested several feature releases of the Sonus DSI devices.• Provided technical expertise and mentored entry level and junior-level engineers.

Chicago, Illinois, Us

Worked as a senior member in the design and implementation of Motorola’s Element Management System (EMS) in support of Motorola’s leading-edge Fiber-To-The-Premises (FTTP) solution. The solution enabled the delivery of voice, video and data services using the BPON (Broadband Passive Optical Networking) communications infrastructure. The solution also supported a broad range of networking technologies including SONET and GbE Transport, TDM, ATM and IP protocols.• Designed, implemented, and documented the AXSVision server features for Release 2.0, 3.0, 3.1 and 4.0 – including 4-port Gigabit-Ethernet wan card, Video RPD, Rogue ONTs, MLT/Borsch Test and Alarm/Event Acknowledgement.• Implemented and documented multiple releases of the AXSVision LDAP/security features and the AXSVision Admin Services features

Ca

Various enhancements of the Service Creation System (SCS), a Java GUI based service creation system designed to allow rapid creation and delivery of highly customized IP services to the mass market.• Added configuration support for True Sparing, Overload Sparing of SSM Resources, SSPMgr Class-based Resource Management (CBRM), Binding Subscriber Template to ATM static access connections and Increasing FQDN Capacity.• Reverse engineering of the IPSEC/IKE VPNs for Common Criteria which include Code walk-through, code commenting, and documented the DS and FS.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science