Helen Chung Email & Phone Number

Andover, MA, US

• Currently leading and managing multiple concurrent programs, projects, and engineering teams within an Agile environment, with a focus on Storage Networking.
• Oversee and mentor teams across Software Development, Quality Assurance, DevOps, and Automation, ensuring alignment with broader organizational goals.
• Responsible for roadmap planning, product execution, and maintaining the quality and performance of Storage Networking products.
• Successfully maintain excellence from development to release in key HPE products, including GreenLake for Storage Fabric Management, and drive the development of emerging software products for Ethernet Switching Fabrics.
• Develop and maintain CI/CD pipelines and build scalable automation strategies to enhance team efficiency and product reliability.
• Set and communicate clear team priorities, aligning strategies, processes, and decision-making across teams.

Redmond, Washington, US

• Deployed Unity Cloud 5G infrastructure using Airship, an open-source collection of tools that automate cloud provisioning and lifecycle management using containers.
• Collaborated with Azure for Operators solution architects to understand business requirements and customer needs, providing improved automation tools for field and solution engineers.
• Partnered with cross-functional development teams within Azure for Operators to integrate technical inputs and feature releases, enhancing automation processes.
• Designed and implemented Unity Cloud CLI tools, resulting in a 30% reduction in deployment time.
• Strategized and led the design and implementation of a web-based portal, serving as a centralized location for all Customer Delivery automation tools, generating deployment artifacts, and analytical statistics reports

Armonk, New York, NY, US

• Contributed to the development of a management application for a hyper-converged platform providing on-premises data analytics cloud, utilizing RedHat OCP 4.x on KVM and Bare Metal environments.
• Led a team of software engineers, overseeing task and resource planning, conducting code reviews, and providing technical mentorship.
• Drove technical projects by working closely with diverse team members, ensuring successful project execution.
• Identified requirements, scoped solutions, estimated work, and scheduled deliverables, ensuring projects were completed on time and to specification.
• Provided technical leadership and contributed to design, architecture, and development discussions, driving innovation and efficiency.
• Managed overall project planning, breaking down features into deliverables, assigning tasks to team members, and tracking progress using Agile methodologies to maintain high-quality testing strategies.

Acton, MA, US

• Consultant Engineer
• Key contributor to the development of Affirmed 5G Unity-Cloud - OPM, a web-scale cloud-native architecture enabling rapid creation and delivery of new services.
• Designed and implemented containerized services with Kubernetes-based deployments.
• Developed RESTful APIs to provide client access to product functionalities.
• Designed, implemented, deployed, and supported Affirmed 5G OPM ConfD-based Configuration/Operation CLI micro-services.Software Development in Test Manager
• Managed headcount, deliverables, and schedules for multiple ongoing projects, ensuring resources were appropriately allocated and goals, objectives, timelines, and budgets were met in alignment with program and.

Plano, Texas, US

• Design, develop, and test a Web Service application with WSDL and SOAP implementation.
• Developed, tested, and enhanced the functionality of the ConnexIP Manager – a web-based application.
• Design and implement and scope the coding effort on the next-generation configuration embedded web-based management application for the Sonus SBC5x00 (Session Border Controller) software application which included.
• Lead engineer in design and implementation, documented, and tested of the Sonus Wireless Access Node (MobilEdge 1.0/2.0) Network Management project including infrastructure redesign of the Service Control Manager.
• Led, designed, developed, documented, and tested key features to manage and configure the Sonus GSX9000 and GSX4000 Gateway devices. Coordinated several GSX Management major feature releases.
• Led, designed, developed, documented, and tested several feature releases of the Sonus DSI devices.

Chicago, Illinois, US

• Worked as a senior member in the design and implementation of Motorola’s Element Management System (EMS) in support of Motorola’s leading-edge Fiber-To-The-Premises (FTTP) solution. The solution enabled the delivery of.
• Designed, implemented, and documented the AXSVision server features for Release 2.0, 3.0, 3.1 and 4.0 – including 4-port Gigabit-Ethernet wan card, Video RPD, Rogue ONTs, MLT/Borsch Test and Alarm/Event Acknowledgement.
• Implemented and documented multiple releases of the AXSVision LDAP/security features and the AXSVision Admin Services features

CA

• Various enhancements of the Service Creation System (SCS), a Java GUI based service creation system designed to allow rapid creation and delivery of highly customized IP services to the mass market.
• Added configuration support for True Sparing, Overload Sparing of SSM Resources, SSPMgr Class-based Resource Management (CBRM), Binding Subscriber Template to ATM static access connections and Increasing FQDN Capacity.
• Reverse engineering of the IPSEC/IKE VPNs for Common Criteria which include Code walk-through, code commenting, and documented the DS and FS.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science