Helen T. Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

This role worked closely with the change manager to ensure optimum value, stakeholder engagement and user adoption. Delivered communication activities, maintained change events calendar and supported broader change activities, including onboarding, readiness, user support and hypercare.

Brisbane, Queensland, Australia

Delivered virtual training on new booking engine to front-end travel consultants at FCTG and provided hypercare support. Trained face to face customer service and work process training to the point of sales staff at Coles Supermarkets on a three month's secondment basis.

Brisbane, Queensland, Australia

Partnered with operational business leaders to align all learning and development activities with front end business objectives (100+ shops, 500+ staff). Key responsibilities included the research, design, launch and facilitation/training of blended learning programs, administration of training activities and onboarding new staff. Ended due to COVID 19.

Brisbane, Queensland, Australia

Internal communications role ensuring all Australian staff (13,000+) were kept informed of business decisions and changes, implementing appropriate and specific communication content to suit the audience and delivery medium. Responsible for consulting with key stakeholders to design and execute business-specific communication strategies and plans.

Brisbane, Queensland, Australia

This role was a dedicated conduit between technology developers and front-end businesses, identifying and improving travel consultant workflow processes and systems to increase sales time and reduce processing and system touch. Key responsibilities included working closely with business leaders and end-users to gather and document business requirements and.

Brisbane, Queensland, Australia

Seconded to Communications Advisor position for 12 months with the Sabre project that involved the national changeover of the existing booking system across all retail and corporate brands. Successfully delivered to all KPI's resulting in the change leading to stakeholder engagement and user adoption.

Brisbane, Queensland, Australia

Various roles involving collaboration with operational business leaders to align learning and development activities with front end business objectives. Responsibilities included leading the research, development, implementation, and maintenance of all retail staff training material (foundation, product, sales, leadership), applying blended learning.

Brisbane, Queensland, Australia

As part of the global transformation project, looking at all operations from front-end to back-end, I was selected to be a member of the team looking after retail operations. Responsibilities included researching and implementing ways to improve the productivity and engagement of retail sales consultants globally. I also acted as a subject matter expert.

Brisbane, Queensland, Australia

• Responsibilities:
• Area Leader: Operational leader with P&L responsibility for an area containing 19 shops and turnover of $100m.
• Team Leader Coach: As an experienced and successful store manager I was selected to coach other managers from poor performing stores in a turnaround play, focusing on training the manager.
• Team Leader: Manager of one of the largest Flight Centre branded stores.
• Travel Consultant: Selling travel product.

Brisbane, Queensland, Australia

London, England, United Kingdom

Durban, South Africa

Durban, South Africa