Helen Wilson Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Short term appointment aimed at:- modelling DIT customer-facing processes to identify how great.gov.uk can better support them- understanding requirements surrounding website and CRM integration- advising on where the Business Analysis function can add value to the service team, and how best to resource this

London

Strategic, process and data analysis in support of transformation programme, aimed at mapping data landscape, improving quality and embedding good practice into business change activity. Achievements: - Led implementation of OneTrust privacy software to achieve GDPR compliance- Modelled process and data for developing business with local authority/NHS clients to optimise Salesforce implementation

London, United Kingdom

Senior member of a small team of BAs in central IT supporting business process improvement across the organisation. Projects included a new digital CRM solution for ELRHA, a SCUK subsidiary, for which I elicited and documented requirements through workshops, interviews and document analysis, and managed the data migration and cleansing of problem data (e.g. duplicates and unstructured data). I also managed requirements on GDPR compliance project. Achievements: - Reduced from 10 to 1 the… Show more Senior member of a small team of BAs in central IT supporting business process improvement across the organisation. Projects included a new digital CRM solution for ELRHA, a SCUK subsidiary, for which I elicited and documented requirements through workshops, interviews and document analysis, and managed the data migration and cleansing of problem data (e.g. duplicates and unstructured data). I also managed requirements on GDPR compliance project. Achievements: - Reduced from 10 to 1 the number of sources of ELRHA contact information and cleansed data across thousands of contact records- Coached junior BAs in how to write better user stories and clearer business processes models Show less

London, United Kingdom

Senior member of a large team of business analysts in central IT working on projects to support business process improvement across the university, including a new system to improve the management of mouse colonies used for scientific research, and working with academics and the student registry to adapt ‘on-campus’ systems and processes (including SITS) and introduce new solutions (including a new digital web-conferencing system) to support new 100% online postgraduate degrees. Interviewed and… Show more Senior member of a large team of business analysts in central IT working on projects to support business process improvement across the university, including a new system to improve the management of mouse colonies used for scientific research, and working with academics and the student registry to adapt ‘on-campus’ systems and processes (including SITS) and introduce new solutions (including a new digital web-conferencing system) to support new 100% online postgraduate degrees. Interviewed and managed multiple stakeholders, facilitated workshops, modelled business processes using BPMN/Visio, documented requirements, and produced the business case, including a benefits profile Achievements:- New solution increased accuracy of both mouse colony records and charges for related services- New online courses were able to launch as scheduled thanks to necessary enhancements being identified and delivered on time. Show less

Vauxhall

Led business analysis activities on projects to improve business process and technology used in grant management. Worked with stakeholders to produce ‘as-is’ and ‘to-be’ business process models/activity diagrams, developed user stories and acceptance criteria, coordinated user acceptance testing (UAT), helped implement Agile Scrum methodology internally and deputised for Product OwnerAchievements: - The time required to shortlist an application more than halved, numbers of late payments… Show more Led business analysis activities on projects to improve business process and technology used in grant management. Worked with stakeholders to produce ‘as-is’ and ‘to-be’ business process models/activity diagrams, developed user stories and acceptance criteria, coordinated user acceptance testing (UAT), helped implement Agile Scrum methodology internally and deputised for Product OwnerAchievements: - The time required to shortlist an application more than halved, numbers of late payments were significantly reduced and lead-time to build and launch new funding programme down from months to weeks Show less

London, United Kingdom

One of a team of Business Analysts managing requirements for a new bespoke national case management system for young offenders. Facilitated requirements workshops with stakeholders around the UK, modelled business and system requirements using UML activity diagrams, state diagrams, use cases and data models, created interactive prototypes to validate requirements and UX/user experience using Axure RP Pro.Achievements: - Gained hands on experience of Agile development lifecycle and… Show more One of a team of Business Analysts managing requirements for a new bespoke national case management system for young offenders. Facilitated requirements workshops with stakeholders around the UK, modelled business and system requirements using UML activity diagrams, state diagrams, use cases and data models, created interactive prototypes to validate requirements and UX/user experience using Axure RP Pro.Achievements: - Gained hands on experience of Agile development lifecycle and learned techniques such as user stories, planning poker and development sprints Show less

One of a team of business analysts managing requirements for a major programme to improve handling of customer enquiries across all Council services. Met with stakeholders in Children & Young People’s Services and Housing Needs to map ‘as-is’ and 'to be' enquiry management processes. Analysed each service areas’ enquiry types, volumes, and duration of related activities, to prioritise services for delivery under new modelAchievements: - Enabled thousands of public enquiries to be… Show more One of a team of business analysts managing requirements for a major programme to improve handling of customer enquiries across all Council services. Met with stakeholders in Children & Young People’s Services and Housing Needs to map ‘as-is’ and 'to be' enquiry management processes. Analysed each service areas’ enquiry types, volumes, and duration of related activities, to prioritise services for delivery under new modelAchievements: - Enabled thousands of public enquiries to be redirected to new customer service centre, enabling Children’s Services to focus on core business Show less

London, United Kingdom

Investigated opportunities for improved processes and information-sharing between local Youth Offending Teams (YOTs) and Probation Services by meeting with practitioners across five London boroughs to investigate areas such as transfer of supervision of young offenders from YOTs to Probation at age 18, management of high risk offenders and community sentences involving unpaid workAchievements: - Reported findings, options and recommendations to senior management within the YJB, leading… Show more Investigated opportunities for improved processes and information-sharing between local Youth Offending Teams (YOTs) and Probation Services by meeting with practitioners across five London boroughs to investigate areas such as transfer of supervision of young offenders from YOTs to Probation at age 18, management of high risk offenders and community sentences involving unpaid workAchievements: - Reported findings, options and recommendations to senior management within the YJB, leading to its agreement with London’s Chief Probation Officer to an information-sharing pilot Show less

London, United Kingdom

Managed requirements for several projects, including a new solution for after-sales customer communication, and an enhanced maturity process to support new variations to a fixed-term product (the ‘Guaranteed Equity Bond’).Achievements- Established generic non-functional requirements catalogue, reducing the amount of time spent on NFRs for each new project

London, United Kingdom

Spearheaded functional improvements to a ukonline.gov.uk and Directgov (forerunners to gov.uk and pioneers in digital transformation of public services). Projects/activities included migrations to one bespoke and later a COTS content management systems (CMS), where I elicited and documented requirements (and on the former, a functional/use case specification), training customers in new software solutions, writing user guides and producing impact assessments in response to customer change… Show more Spearheaded functional improvements to a ukonline.gov.uk and Directgov (forerunners to gov.uk and pioneers in digital transformation of public services). Projects/activities included migrations to one bespoke and later a COTS content management systems (CMS), where I elicited and documented requirements (and on the former, a functional/use case specification), training customers in new software solutions, writing user guides and producing impact assessments in response to customer change requestsAchievements:- Enabled convergence onto Directgov of content from dozens of separate public-facing government websites as part of cross government ‘website rationalisation’ programme- Represented Directgov at the shared service working group on requirements management (service was shared with Departments of Health and Education) Show less

Ba (Hons), Politics, Class 2; Division 1

Ma, Public Relations