Helen Ojo Email & Phone Number

• Interpreting intelligence data to evaluate trends and develop automated reports, support executive decision-making.
• Performing ETL processes on client data sources and applying SQL queries to identify trends and obtain insights into operational and procedural improvement.
• Developed forecast models to predict future customers and products.
• Conducting data cleaning and processing using Microsoft Excel and SQL, creating a visualisation in response to business challenges, and recommending solutions.
• Collaborating with a cross-functional team of senior data scientists and analysts in working on a variety of complex and challenging problems
• Facilitating and orchestrating the import of new and necessary data modelling and methodology approaches by initial prototyping and testing in the project context.

London, United Kingdom

• As a Business Analyst at Digital Echoes, accurately captured business requirements and translated into effective strategies. bridging gap between technical teams and business objectives, contribute to strategic growth.
• Analyse business requirements; gap analysis and elicitation
• Create user stories, process modelling
• Create RACI model and user persona
• Gather and integrate accurate, complete, and consistent data from multiple sources.
• Maintain and optimize scalable, secure data storage solutions.

Abuja, Federal Capital Territory, Nigeria

• As a Data Analyst at Speed Travel and E-commerce Ltd, my analytical prowess was leveraged to interpret vast datasets, employing tools like Python, R, and SQL to extract, clean, and manipulate data effectively.
• Utilizing visualization platforms such as Tableau and Power BI, craft insightful reports and dashboards, enabling stakeholders grasp complex insights effortlessly.
• Employed statistical analysis and predictive modelling to forecast trends and identify optimization opportunities across various business functions, from sales and marketing to customer experience.
• A notable achievement that stood out for me was the development of a predictive model that accurately forecasted customer demand for travel packages, this resulted to a 20% increase in revenue through targeted.
• Additionally, beyond data crunching; I served as a strategic partner, translating insights into actionable recommendations that drive decision-making and enhance business performance. Through dedication to extracting.

Abuja, Federal Capital Territory, Nigeria

• Transitioning from a Customer Support Agent to a Marketing Analyst at Wheelsway Service in Hospitality, Travels, and Consult, is a dynamic journey from service-oriented ethos into a strategic driver of business growth..
• Spearheading a customer retention campaign aimed at reducing churn and fostering long-term loyalty.
• Drawing on insights from front-line customer interactions, identified key pain points and tailored marketing initiatives to address them effectively.
• Implemented communication strategies and targeted offers to increase customer retention by 15%, driving significant revenue growth and solidifying Wheelsway's position as a customer-centric industry leader.
• Enhance customer experiences and drive tangible value.
• Leveraging expertise in customer engagement and problem-solving

Kaduna State, Nigeria

Kaduna State, Nigeria

• Manage guest check-in and check-out, to ensure welcoming experience.
• Manage and update guest reservations, modifications, cancellations, and inquiries via phone, email, or in person, ensuring maximizing room occupancy.
• Address guest inquiries and complaints or concerns, providing quick and effective solutions to ensure guest satisfaction.
• Handle guest payments, process credit card transactions, and accurately record transaction and billing for services rendered.
• Liaised with other department and team to maintain guest expectation and satisfaction
• Engage with guests to gather feedback on their experience and suggest improvements based on feedback.