1. Team Collaboration & Leadership* Collaborate with the internal creative team to execute digital campaigns for assigned brands.* Collaborate closely with the content team to create always-on content that resonates with the target audience, supports brand messaging, and drives consistent engagement.* Guide and mentor community managers in social media practices by setting performance and engagement goals to enhance online community interaction.2. Campaign Management & Client Coordination* Coordinates with external clients to manage day-to-day social media activities and oversee online campaigns.* Lead the creation and management of content calendars and publishing schedules to ensure consistent and timely content delivery.* Assist in monitoring campaign performance and provide actionable insights to optimize future efforts.3. Strategy & Engagement* Develop and implement customer engagement strategies to enhance interaction across multiple platforms.* Identify and recommend suitable social media tools to streamline the management of online communities and efficiently handle interactions.4. Operations & Process Improvement* Continuously review and improve day-to-day operations and processes to ensure an efficient workflow across social media platforms.* Forecast workforce needs, manage team workloads, and spearhead skills development initiatives to ensure the department meets current and future demands.

CUSTOMER SUPPORT: 1. Responsible for responding to customer emails, inquiries, feedback, and complaints to ensure timely and effective communication, enhancing customer satisfaction and support.2. Builds relationships with online customers and ensures a seamless customer experience.3. Monitors and analyzes customer feedback to identify trends and areas for improvement in service or product offerings.4. Collaborates with the product and marketing teams to relay customer insights and suggest enhancements based on customer interactions.5. Responds to and resolves critical customer issues, escalating to higher management when necessary.ORDER PROCESSING & FULFILLMENT:1. Manages the day-to-day e-commerce operations related to sales processing and order fulfillment to meet customer demands and requirements2. Assists in checking landing pages, product information, and all other important website-related systems to ensure their visual appeal, accuracy, and ease of use.3. Provides recommendations on the site’s content enhancement4. Provides recommendations on online initiatives or promos such as discounted offers5. Provides recommendations on resolving customer issues by giving inputs on process improvements

Recommend and implement social media campaigns and promotions to align with marketing strategies.Publish and share engaging content daily.Respond to comments and customer inquiries in a timely manner.Monitor and report on feedback and online reviews.Organize and participate in events to build community and boost brand awareness.Stay up-to-date with digital technology trends.Conduct research on current benchmark trends and audience preferences.Create content plans that align with business goals.Collaborate with other teams, such as planning and creative teams, to ensure brand consistency.

The Online Community Manager is responsible for the engagement of consumer communities over social media networks. This includes representing the brands over several social media sites, escalating concerns whenever they appear, and engage the online community. Responsibilities:• Ensures that the relevant brands are well represented on different community platforms and engage consumers over specific media• Supports and advises the Project Manager on specific tactics to achieve engagement results.• Assists the Project Manager on various consumer related activitiesClient worked with:Panasonic AsiaBodyPerfect Singapore

Key Responsibilities and Accountabilities:• Obtains marketing information, comments, leads from clients and other competitors and submits recommendations to the Sales Manager• Ensures awareness on new trends through the internet, newspapers, trade magazines and other sources. • Conducts the minimum required daily sales call ( 8 quality calls per day or 40 calls per week ) to the assigned accounts to generate room and banquet sales based on call frequency on potential account.• Responds to all leads on inquiries within 24 hours.Customer Satisfaction• Handles all inquiries related to room and banquet sales.• Establishes and maintains good relations with all the corporate, travel, and airline accounts as well as other booking sources• Ensures the customer satisfaction of all in-house guests, social and other functions as well as corporate meetings or groups.• Attends to complaints that may arise and take appropriate action immediatelyCommunication• Develops and maintains effective communication with the Hotel’s Sales Team• Ensures timely and Responsive communication with all accounts Administrative• Updates the Account Management System regularly containing all pertinent details.• Maintains an effective filling system of all correspondents• Ensures accurate and timely submission of all required reports.

Coordinates with staff in the Tokyo and Cebu offices regarding incoming Japan visa applicants.Responsible for preparing the final list of applicants for submission to the Embassy.Handles visa applicants' inquiries, both over the phone and in person.Prepares pre-alert notifications to the courier service provider for passport deliveries.Assists applicants by providing the list of requirements for Japan visa applications.Updates each applicant's data in the system.Notifies applicants of their visa application results and manages the release of passports.

Ensures all guests, especially VIPs and regular clients, receive the highest standard of service and comfort.Assists the reservation department with hotel bookings and managing contracted rates.Prepares request letters for hotel accommodations.Handles phone inquiries and assists walk-in clients.Maintains comprehensive knowledge of all services offered by the office.